Send Thanks to Sky

emeliamai21 · ‎24 Mar 2017

I wanted to downgrade sky but just to remove my sky HD and I dealt with a gentleman called Simon.. He was very friendly and helpful and made my phone call very easy to handle.

byrnesafc · ‎21 Mar 2017

I would like to thank George in the customer services team. I don't know his surname but he is young (born in 95). He was the third adviser I spoke to regarding my Sky Q box not downloading. He understood the issue, said he would get it escalated to a manager and that it would be resolved within 48 hours, and it was.

Anonymous · ‎16 Mar 2017

I would like to pass on my thanks to Steven who came out and fixed my sky Q box in nottingham today. He was polite and did a great job

Anonymous · ‎13 Mar 2017

Thanks very much to Paul who helped me with moving my account to my new home address. Brilliant service!

Eddie1 · ‎10 Mar 2017

I would like to say thank you to Cammy in the Customer Retentions team in Glasgow (I am aware that there are many, many people called Cammy in Glasgow, I'm sorry I didn't get his surname). Is there another way to feed back through my account to ensure this reaches his manager? Anyway, he helped me out with my TV and broadband package before I went shopping around, which I'm happy with but I'm more delighted with how open, warm and genuinely friendly he was and how he turned what is usually quite a pain (negotiating packages) into a pleasure. I don't even mind that the reason I had to ring Sky in the first place is that my internet is down and we have to get an engineer out. An absolute credit to his team.

HappySky+family · ‎08 Mar 2017

WOw! It seems quite hard to send positive comments on Sky. I was asked when we first joined to send our thoughts on our new service, but as it was so new I had to experience it as a non-technical user first. Well, we are all so impressed. I mean it! It is so different to BT. We had constant connection problems and the T.V, choice was not, in anyway, akin to Sky. I deliberated for years, honestly, in who we should change to. We had tried Talk Talk before and although cheap, if you had any problems, it proved to be a two week nightmare to solve! Time a busy family does not have to spend. We had BT previously and again we had varying bills which frustrated us greatly as we had to manage money tightly. After another 5 years of BT I was sick to the bone of it. I rang Sky and told them how much I wanted to pay. They gave me a box set deal, cheaper than BT and we have NEVER looked back. There is soooo much to watch now. I stuck to re-runs of the marvellous Big Bang Theory, as it was the best entertainment. NOW, honestly we just don't now what to watch, well we do, but everyone argues over it! I told BT I was changing as was advised by SKY and the salesperson must have been under soo much pressure to sell as he got very upset. He said that SKY would be using BT's lines so the connection would be the same...well it has not. I have no explanation but even through windy, poor weather, our signal has not changed. The poor BT chap got a bit emotional and asked why I was telling him (after all his effort in trying to keep us) when we had already moved. I explained that SKY advised us so that BT were updated for the change over. I am just hoping that the bubble with SKY will not burst and that or monthly charge does not shoot up. If it remains as manageable, then I can not see why we would ever need to change again. How positive is that SKY?!

Anonymous · ‎07 Mar 2017

I just want to thank Ed who did a great job in his service today. I called the help line to confirm my return of a Sky Hub (because I already had one) and ask him to redeem it from my first bill. Ed just start working at his position for a few weeks so he was a bit unsure but he showed care and dedication, and he reached out to his manager for help. After all my enquiry was resolved and I think Ed's efforts deserve recognition. Viet

Anonymous · ‎04 Mar 2017

Just got help of 2 really great agents, Kiera and David, Helped me reduce my bill with some great advice and digging though my account usage, so instead of my bill going up 5% it will be coming down 10%. The only thing I am annoyed about is SKY, why didnt you send me a customer service rating email when your guys have done a great job!!!!! Thank Kiera and David

Anonymous · ‎02 Mar 2017

After my frustrating experience with Sky in October/November last year, <removed> by a representative I renewed my Sky account. However, I decided to cancel all my SKY products yesterday, to find no one available s they were all training. So I have just rung and spoken to a lady called Charli in retentions. She was very good, asking and listening to my comments. Can you please pass on my thanks to her for her professionalism, and the phone call recording should be a 'best practice' listen to, for all the less than interested, or downright rude representatives elsewhere in Sky. This lady should be recognised in my opinion in some way Thank you Andrew moderator note: removed unfounded allegations

eileenyabz · ‎01 Mar 2017

Hi team, I recently went through a stressful home move process with Sky since January of this year and have been feeling frustrated because my broadband could not be moved to my new address. I called the Home move team on 0333 200 8000 today and spoke with an Advisor called Claire who then passed me unto a Manager called Shirley to resolve my complaint because I was at my wits end. Shirley listened with empathy and had a very reassuring manner about her. Despite me talking for so long, she was able to capture the necessary bits of info I gave. At the end of the call she managed to calm me down and apologised for all the phone calls I had made to Sky for my home move especially given my current health situation. She also offered me alternative solutions to my problem and resolved it to my satisfaction. She has restored my faith in Sky just when I had given up and felt like I was constantly being fobbed off. Please pass this on to Shirley (or Shelley) the Manager whom I spoke to today during my phone call made to Sky at approx 10.25am on 1st March 2017. She might or might not be in the home move team. Please tell her she made me very happy today. Kind regards, Eileen

Ricma9 · ‎26 Feb 2017

I would like to thank Caton. The sky adviser I spoke to yesterday who helped me to sort out an upgrade to my sky package. He was really helpful and gave me a great deal. Thank you very much

Anonymous · ‎24 Feb 2017

WE TRIED TO COMPLETE A SURVEY BUT SKY DID NOT SEND ONE.. SHARON WAS EXCELLENT AND PRADEEP WAS VERY GOOD. WE DO NOT KNOW OUR PASSWORD BUT NO ONE CAN TELL US HOW TO FIND IT ODONNELL

Anonymous · ‎21 Feb 2017

I received amazing service from Neelam when I called to reduce my Sky package. I wanted to make sure I was getting the best deal and Neelam was incredibly patient and went through everything very clearly to me, including which channels I watch. No one has asked me this prior from Sky customer services. Thank you very much Neelam. Emma

Anonymous · ‎17 Feb 2017

Just wanted to say what an amazing advisor charlotte was today. She helped me solve the problems not just with billing but helped me with retention team. Sean on retention was also amazing and solved more than one issue including an over charged item. These two advisors are real ambassors for sky and would give them both 10 out of 10 for their customer service skills. Hope they get some sort of bonus from sky they deserve it

MarkAvfc · ‎17 Feb 2017

I just want to leave a message of thanks to Anton who works in the retention or call back department responsible for retaining sky customers. He provided amazing customer service and as a result I decided to stay with Sky for my TV and also subscribed to Broadband. After a dreadful time with TalkTalk it was great to deal with someone who was friendly and persevered to get my account sorted and did a great job getting me transfered from TalkTalk. I hope this message finds the correct person in such department as I never had an email come through to give feedback. But once again I would just like to say thank you to Anton for his excellent service and his patience and endeavour to sort out my broadband issue. Regards.

rose31red · ‎16 Feb 2017

Excellent service yesterday from Richard in Mombai. Solved a complex problem efficiently and courteously. My thanks.

Brambleby · ‎10 Feb 2017

Hello, i would just like to send the biggest thank you to Jacques on the live chat! He was amazing!!!! Friendly and chatty and helped me with everything I needed. I lost connection with him and I was panicking trying to connect but he phoned me and we sorted it all over the phone. Such a lovely person to talk to and made my sky experience amazing. Please make sure this feedback reaches him! Hope he enjoys GoT as much as we do!! Many thanks Emily

Anonymous · ‎06 Feb 2017

Just wanted to say a big thanks to steve on live chat, been with Sky for nearly 30 years now, but recently, what with getting a free fresat box and rising costs with Sky was going to call it a day with Sky and stick with freesat, obviously going to miss a lot of programmes and channels we all enjoy, but needs must asthey say, got in touch with live chat to give my notice, was offered various things to stay, resisted them all, until a 75% offer to stay came up, as i pay my sky bills in advance, it meant basically i have already paid the next few months and thereafter my billl will only be a few pounds each month for 12 months, good to see Sky giving great offers to older customers!

Anonymous · ‎06 Feb 2017

I just wanted to express how impressed I am with Sky, they have followed us on three house moves and have been great on each installation. Thank you 🙂

Anonymous · ‎30 Jan 2017

I'd just like to give Emma on the Facebook page some sort of acknowledgment for making me feel like I'm a customer who's cared about. iv had a few issues and it's an absolute pleasure to deal with her! always makes the issues disappear immediately and was very surprised to see a pm pop up to day from her on my Facebook keeping me up to date on a refund process. she really didn't have to do that it's above an beyond what she has to do and I'm grateful for that. even down to her light hearted responses to a pm it's nice to feel like your speaking to another human being on the other side😊 She he is a credit to sky and the nicest person I have had the pleasure of speaking to in customer services with any company. she deserves recognition and I hope this goes a little way of giving it to her

Boycott · ‎19 Jan 2017

Afternoon, I wanted to thank your installation engineer Stu Evans (ST18 area) who installed Sky Q this morning. Stu was polite, friendly helpful and explained everything to me clearly. He didnt rush and was very informative, definitely a credit to SKY. Hopefully this will reach him. Many thanks John Boycott

Anonymous · ‎18 Jan 2017

Afternoon, I just wanted to let you know that we had an engineer out this morning (I believe his names is 'Ron' we live in the RG8 area) we had a call the evening before the visit from Ron to notify us the 2 hour window he would be visiting in, this for starters was great as i am normally chasing companies for a more specific time slot on the day so i dont have to stay in. From the minute Ron arrived he was polite, friendly and helpful. He didnt rush and was very informative, definitely a credit to SKY. People are always quick to complain but not as many say 'thank you' so i thought id drop a quick message, hopefully this will reach him. Many thanks The SImpsons

Anonymous · ‎14 Jan 2017

Thanks to customer services advisor Stephen for helping us sort out our broadband connection today!!

AKHAKH · ‎14 Jan 2017

I just wanted to give my Sky Engineer Derek all the credit he deserves for being so helpful and conciencious during my Sky Q upgrade install (which had some technical difficulties.) He deserves to be recognised for genuinely putting his customers first! Brilliant guy, great experience with Sky. Best, Kate

Anonymous · ‎11 Jan 2017

Ive just switched to sky and have to say i have been really impressed so far. I called your customer service line to ask a query and spoke to a Katriona (i thnk thats the right spelling). They impressed me with their competence, politness and ability. I am not easily impressed so very well done!

Anonymous · ‎07 Jan 2017

Please can you acknowledge great customer service provided by Gareth in Cardiff. I was promised cashback when I joined Sky but this was then later declined. I spoke to another operative who fobbed me off, then another who said they would listen to a previous call and call me back (they didn't) but Gareth did find the call, listen to it and call back as promised - resolving the issue with a credit on my account.

Tel272 · ‎06 Jan 2017

Thank you to the Accessibility Team for the sensitive way they handled the cancellation of my daughter's partners Sky package following his tragic death. I contacted them explaining the details, their response was speedy and sensitive, a great example of excellent customer care. Many Thanks. Terry

najekul · ‎05 Jan 2017

Well dine to Brendan in Irelands broadband tech team. Who has dealt with my problems and complaint. The only person from Sky who has called back many times abd been the most affable person. He deserves recognition for going above and beyond and the best customer service Ive ever had.

Anonymous · ‎03 Jan 2017

Finding out how to send thanks to Sky staff has been incredibly difficult! This needs to be easier otherwise people will not bother! And your staff deserve the appreciation. Last month I decided to review my TV Braodband package with Sky, and Talk Talk gave me what seemed a great package deal, until we got into the setting up and I realised they were incompetant and unprofessional. I rang Sky and spoke to a staff member called Brian (server Ref no: BMA42) who not only helped me to get rid of Talk Talk and therefore the stress they were causing me, but also found me a solution to my TV needs - a more suitable generous package with Sky (I didn't have a problem with Sky, in fact I enjoy being with Sky). From feeling stressed, angry, and cheated by my few dealings with Talk Talk, dealing with Brian was the complete opposite. He went out of his way to assist me, help me to understand, he listened, made me laugh, and I felt like he genuinely cared about me as a customer. What's more because of Brian I am pretty sure I will stay with Sky for many more years as I feel Sky not only offer the best service for TV and Broadband but are the easiest to talk to when there is a problem, they want to help sort it out, and they do sort it out. Please recognise Brian as a valued member of the Sky team, he has my confidence, and I have told many people about my ordeal - so I am sure you will get new customers all thanks to someone who did a very very good job. Thank you Brian, wishing you a happy new year!

Anonymous · ‎31 Dec 2016

I've had problems with my Broadband ovet the last few days which was stressing me out with restarting work next week. I spoke to Craig who was able to go through all the options and together we temporarily fixed it with further scrutinny to be made. He stayed on the phone whilst I unscrewed the phoneline to make sure everything was okay which I would not of expected him to do. His attitude and knowledge makes him a credit to your company. Spoke on 31/12/16.

Anonymous · ‎30 Dec 2016

I have just cancelled my contract because of moving home, and i am very happy with the Service Sky has provided me within the last five years. It was brilliant Service, and i never had any issues with the landline or broadband. The assistant on the phone Shellina, was excellent and guided me throughout the process, very pleasant to speak to her, so please say thank you. I would like to recommend sky to anyone who is thinking of changing provider. Many thanks and happy new year to everyone at sky. Jozef.

MH18 · ‎24 Dec 2016

Hi, Had Kamel visit on the 19/12/16 toset up my SKY Q and he did a fantastic job in installing andalso tidied up some loose cables outside which my builder left a mess! Please give this man a raise! Mohammad

Anonymous · ‎21 Dec 2016

I would like to send my thanks to Harry in the Cancellation department for his assistance today. I could not be any happier with his assistance and feel his is a true credit to Sky. Roll on another year with Sky (y) Jamie Talbot

Anonymous · ‎15 Dec 2016

Damien - a1dd17 What an amazing guy, best customer service I've had in a while, I think he was from the customer service team who brings back old customers but he certainly got me back, enjoying great and amazing service once again with all thanks to Damien.

Anonymous · ‎14 Dec 2016

Spoke to someone called Max on 28th Nov to sort out an issue with an order placed through Carphone Warehouse and he was so great I ended up placing the order directly with Sky instead. He was so helpful and I wish I knew how full name so he could get some proper recognition. Also the engineer who came to install my Sky TV was great, I think his name was Kieran. Polite, friendly, professional, knew what he was doing, did the job quickly, explained everything very well and set everything up perfectly with no problems. The installation of my broadband was a joke however and I spent £34 on phone calls to your call centre because no one else seemed to know what they were doing and it seems Sky and Openreach don't know how to communicate with each other. If it wasn't for the excellent service of Max and Kieran I would have cancelled the whole thing.

Anonymous · ‎14 Dec 2016

I'd like to say a massive thank you to Michelle for setting me up with my Sky TV and making the move into my new home and transferring my Internet over so simple and easy! She answered all of my questions and talked me through all of my options! She was so friendly, personable and funny, not to mention a huge fan of Criminal Minds which is always a winner in my book! She's a credit to your team and deserves some recognition for her warming customer service and bursting personality!! Thank you Michelle!!

Anonymous · ‎08 Dec 2016

8/12/16 Called customer services today at 2.20pm and spoke to a young irish lady concerning introduce a friend. Sadly i didnt catch her name but was really happy with the way she handled the call and her cheeery disposition. I was staying on the phone to do a customer survey about the call but for some reasonn it didnt come through, so, would like to just say now, thank you for your help and explaining what was happening and solving any issue i had.

Annbellequebec · ‎07 Dec 2016

Want to say a fantastic thanks to Nadia and Brian who today helped me change my phone number. Long story cut short, ex partner being very vindictive gave out my phone number to unsavoury people and getting phone calls requesting certain services, police involved etc and within 10 minutes of me contacting tonight my phone number was changed and so no more phone calls upsetting me or my kids

Anonymous · ‎06 Dec 2016

Yesterday i phoned sky about taking box office off my subscription in the New Year, Customer Service Advisor Craig could not have been more helpful. Towards the end of the call he asked if there was anything else he could do to help. I explained that i have never had access to Catch Up or On Demand, he proceeded to talk me through the set up instructions. We were unsuccessful so he then put me through to Thomas. Thomas went out of his way to guide me through the set up instructions, eventually closing down the system and restarting it. The end result is that i now have Catch Up in time for Christmas, i am very thankful. Excellent customer service from both Craig and Thomas, i hope that my feedback will be passed on and their outstanding customer service recognised by their higher management. Thank you.

DRB-2015 · ‎06 Dec 2016

I would just like to pass on my thanks to your engineer Christopher who visited my property on 26/11/16 around 1PM. He was on time, polite and proffesional at all times taking care of not walking through the house with dirty shoes as well. He solved the issues I were experiencing and replaced most of my equipment at fault. Thanks again and this chap is an asset to your company. PS - Let me know if you need any more details.

Anonymous · ‎05 Dec 2016

I was dealt with by a guy called Sharif from your sky retention team and just wanted to say a massive Thank you, he was lovely and polite and really helpful a real asset to your company Thank you

Anonymous · ‎04 Dec 2016

Just like to say a huge thank you to Joel from the sky New customers..he was fantastic and beyond helpful...he explained everything in a simple way..and didn't rush..and give great advice from his experience with his own sky q and made a fantastic deal which all my family was happy with...and he stayed to complete my deal as people started to leave and head home...on a Saturday too..he deserves a reward for his fantastic customer service and his sense of humour..thank you Joel..have a happy Christmas.x

Matt984 · ‎03 Dec 2016

What an absolutely fantastic service I've had from you guys.. there's been too many peoples names I've dealt with to remember them all but if you check my account I'm sure they will be there to see.... finally back on fibre today and only a 3 minute downtime... sat enjoying my newly installed sky tv as I write this and couldn't be happier with the service... it's been a bit of a bumpy ride and a few hitches but from the sales to the engineers (except that one guy that plugged us into the wrong socket) to the gentleman that helped rebook someone to fix the issue in a fast 2 days and put us back on our original deal as promised... you have all been fantastic absolutely amazing... we were treat like dirt by bt absolutely horrific experience... I'm not sure there are words for just how far apart their customer service is compared to sky but it's definitely worlds apart at the least you guys have been honest with me.. kept constant communication and done everything you promised... one happy sky customer... thank you so much I hope you all have a fantastic Christmas... you guys have made ours this year!!!!

Anonymous · ‎30 Nov 2016

Thanks to Debbie for the precious help. Nice, friendly and efficient! I hope the feedback will be passed on to the Manager! Costanza

Anonymous · ‎29 Nov 2016

I would like to take this opportunity and publish a HUGE thank you to David (enquiry KMM35127726I15977L0KM). He has followed my line installation and kept us updated on a progress weekly even though it wasn't sky, it was openreach delaying things. He's been simply AMAZING, he has followed up with the phonecalls, and he has shown a genuine interest. I really appreciate "human" touch, and not "tick off" attitude! I hope this feedback gets across to his manager! You're lucky you've got David in your team! Thank you!!!

michael7 · ‎27 Nov 2016

In relation to my imminent house move and in seeking to transfer my Sky package, a Sky Homemove person, Rene, arranged the various protocols. Her telephone manner was charming, infectiously enthusiastic and wonderfully warm-hearted. She was efficient and effective and patiently talked me through the process. Moreover, Rene exemplified such pride in Sky products that it was impossible not to be influenced and impressed by her attitude. She is a remarkable ambassador for Sky! Dr. Michael P Collins

Anonymous · ‎23 Nov 2016

I just want to say thank you so much to Ben who works in your Cardiff office. We are having trouble with our broadband and he has taken full ownership of my issue after some other members of staff just passing me around. He has arranged calls with me for when he is in work for follow ups and done everything in his power to make sure I get everything sorted. He is an amazing asset to your Cardiff team and I really hope he gets to see this!

Anonymous · ‎23 Nov 2016

I rang yesterday about 10.15 am and was put through to LEUAN who was really helpful I would like to thank him . It was about my sport package so hope this finds the correct dept

Azeddine · ‎21 Nov 2016

Big. Thanks to Warren the engineer who came and a job . Smart and polite guy.

Anonymous · ‎15 Nov 2016

Please can you pass on my thanks to your IT people - I think it was James that I spoke to today after my internet connection kept dropping. He talked me through some tests, and identified the source of the fault, then gave me advice on how to fix it. Very professional, knowledgable and a credit to your company. Thank you so much! Excellent customer service. <removed>. As you can see, we're back online now. Very happy. Moderator Note: Removed sensitive info

gronk · ‎31 Oct 2016

Hi Please pass on my thanks to dan in sky boadband for being so helpful and going the extra mile to solve my problem

jax666 · ‎29 Oct 2016

Hi Sky, I would appreciate if you could please pass on a massive thank you to Darren. His customer service was amazing! Very friendly, professional and knowledgeable. He resolved my issue in an fantastic manner but most off all I would like to let his team manager know what a brilliant team member they have! I hope you can get this message to him to pass on my thanks again. Darren, thank you very much for your help tonight and I hope the cats enjoy the fireworks 😊. Thanks again. Jacqui

Anonymous · ‎27 Oct 2016

I would like to thank Shaun from Sky for his AMAZING customer service. A BT engineer came to our flat but not only did he not solve the problem but he also said the problem was way more complicated than it was, which then resulted in the next appointment being December 20th (which was over 3 months away from the date we were calling from). Shaun read all the notes and understood our problem and fought on our behald to get a date before the 20th December. He would give me updates regularly and I can definitely say that if it was not for him we would not have internet now, 1 week after we called. All other people we spoke to from sky would only read the screen and say "sorry it says December 20th" but Shaun went the extra mile to give us the best support we could get. I have his ID number and would like to share it (in private) so this "thank you note" could reach him (and hopefully his manager too as sky needs more people like him!) 🙂 Many thanks! Cristina

Andy+Elwell · ‎15 Oct 2016

Just wanted to say a big thanks to Sky and in Particular Tim who was the Sky engineer who did a fantastic job relocating the Satalite cables at my property earlier today.

Anonymous · ‎11 Oct 2016

Hey, Sky customer service is incredible. I'd like to send my thanks to Shalina in the Customer Retentions department whom I spoke to on 8/10/2016 She was incredibly helpful in helping me upgrade to fibre. She was very thorough and friendly in what she did and covered all the questions I had, in addition to making sure I was fully aware as to how payments would be structured. I am very happy with the customer service I have received overall - second to none. Was with BT 2 years ago and Sky's customer service is definitely so much better. I would be very grateful if someone could make her department aware of this feedback. I was going to fill one of the feedback surveys after my phone call with her, but I didn't receive an option to. Thank you again Shalina!

Anonymous · ‎11 Oct 2016

Quite possibly the best customer service experience I've ever had. No dial tone on home phone, phoned customer service at lunch time, got through within a minute, Irish customer service assistant was incredibly knowledgeable and helpful, by the time I got home from work less than four hours later the problem was fixed. Easy as that. Rewind to two years ago when I was with BT and had the exact same problem. I was banded about different foreign call centres & told to do the same tests on all of my equipment more than five times. Not one person I spoke to understood what was happening and had no interest in my situation. I was sick of being told my equipment at home was at fault. I had three different Open Reach engineers come out to do tests on the equipment in my home, days were wasted waiting for them to show up, sometimes not showing up at all. I eventually had to complain to the executive complaints department and write a letter to my local MP to help resolve the situation. It took TWO MONTHS for them to solve the same problem that Sky managed to fix in under four hours. Unbelievable. Thank you Sky Customer Service, incredibly efficient

Anonymous · ‎05 Oct 2016

I dont normally complete feedback forms, infact im normally one to complain however I want to give some great feedback to go to Bruce who's an installer in Norfolk as after my famous last words 'It will be an easy job' it was anything but! From working with Sky prior I know they work hard and he made a priority to come back to fix our freesat boxes after a newly installed box initially messed up the connection to my father-in-law's TV. After making the dreadful mistake of going with EE i would have been in terrible trouble if the TV hadnt been fixed any later. Think its only when you experience technical issues you find out how good a company is and Sky have really come up trumps so thank you. Really 1st class service

Anonymous · ‎05 Oct 2016

Fantasic service this morning, 5th October 2016 from Pridyush from your technical team? He was pleasant, patient, informative and put me at ease. No matter how many questions l asked he knew the answer or tried to find a solution. This is what l call great customer service and why l will continue using Sky. One person can make a difference to your customers staying with you and today that person was Pridyush. Well done!

Anonymous · ‎03 Oct 2016

Big THANK YOU to Gavin for all the help I received from you today! Your customer service is outstanding, and we are extremely appreciative that you went the extra mile to ring me back (despite me missing your call 5 times) and sort an appointment for a broadband problem we where otherwise unaware of. Thank you very much. Sky employee of the month 🙂 🎈

Purple+hair · ‎30 Sep 2016

I would like to say a massive thank you to Fraiser in the cancellations team. We had the phone put down on us twice before getting through to him. We wanted to cancel part of our package due to being too much money for what we used. Not only did he sort this for us, but we also took out broadband with sky but he also stayed over half an hour past the end of his shift and is phoning us back tomorrow to finalise everything. So a massive thank you to him for all he has done for us tonight from Paul and Claire Myers

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