Send Thanks to Sky

I really want to say thank you for all your help and for everything,  you've really helped me  ... View more

For 26 years sky have looked after all my problems with the equipment. ... View more

Just so happy I'm with sky I was with virgin experience was not nice ... View more

Just sending a thank you to all SKY employees for their outstanding contributions and service they provide. Sky has and always will be the go to service for TV has everything you could possibly want to watch and no other app or provider comes even close. SOTHANK YOU SKY ... View more

Thank you so much 💓  ... View more

Can't fault customer service!  ... View more

Thanks for my contact it's really helpful  ... View more

A couple of weeks ago bt told me my land-line contract had expired and I was charged £50+ monthly. I contacted Sky where I have had tv and broadband for 20 yrs to ask if I could move my land-line to Sky. I was told no but given a reduction on my charges. I tried again a few days later and was told the same Sky could not take charge of my land-line. I contacted BT to see if I could get £50 reduced. To my amazement they gave me tv, broadband, mobile phone, land-line, and housephone cheaper than I am paying Sky so I finished saving £50 per month. An engineer is coming next week to set up fibre broadband, install router etc etc. Thank you to Sky for 20 years service. I was amazed they could not assist with land-line or fibre broadband etc despite me living in Oldham and not a remote island. Even when I cancelled there was no attempt to talk me out of it.  ... View more

Grat excellent service very ... View more

Thanks sky for the weekly treat of love corn yet again 🙈  ... View more

I am submitting this review on my issue with retun of a puck which caused me significant stress. and through my hours dealing with sky India . with no resolve . I  waited until Sky  UK  was active on the Monday  Morning. I am very happy to tell all about the two sky representatives  who assisted and investigated my return of the puck.   It seems it was the norm for the returns to the depot in Warwickshire uk can take many weeks to confirm the return. I my case it was in excess of 8 weeks approx. Lee the sky representative based in Glasgow and Karen based in Livingston  where very helpful . I  Can't thank them enough for the efforts . Both spen  time to discuss the problem and both are very professional, polite , understanding , giving me all the time i needed to talk to them Both investigated the matter both  ladies went the extra mile to resolve the problem that II reported .   I feel that service by both was  a 5 star approach due to their commitment in resolving my concern , Thanks again   One final thanks goes to Klavidio  based in Bulgairia who was very helpful with the community form review .   Frank     ... View more

Apologies do not remember names, but spoke to both the renewal team and the technical team this morning The first call was to renew my contact following recieving a quote I wasn't happy about at the end of my current contract. The lady I spoke to was really professional, friendly and dealt with my issue really quickly. I was very pleased with what she offered and how easy it was to understand! I asked for her to transfer me to the technical team after to deal with a slow running sky stream puck. The man was so patient and waited on the call as he took my step by step of updating my device. He knew everything that was happening before it even happened, was very knowledgeable and helpful. Sorted my issue quicky and didn't rush me at all.  Never sent feedback before but hopefully this reaches the two staff members it needs to 🙂   ... View more

Thanks for the setup ... View more

I think the ladies name was Bidhya. I waited for the survey text but another text was sent. My package was all wrong and costing me so much more money. She took time and explained everything so well to me, I was very grateful and don't want her to think I didn't bother!  Annie McQuillan  ... View more

My monthly outgoing has risen to more than I wanted. So I asked for a reduction to a fee I could afford without reducing my broadband package.   T. V is great but not essential.   However after discussing options all was very helpful. I am back on track with additional channel. Very happy. Thank you.  ... View more

I just wanted to say a big thank you to the customer representative that assisted me today in regards to a few issues with equipment return and billing that I let build up after I lost my mom.    A survery was meant to come through but it hasn't so I will call sky back later today and ask them to send it for that representative. He dealt with everything so sensitively, listened and really helped me sort everything out to get back on track with sky.    Thank you. I really appreciate your help today. It really helps when someone just listens.  🙏  ... View more

From the guy who done my sky TV streaming deal to the sky mobile team sorting me out with getting a new phone. Thank you. It's very much appreciated. To the guy who done my subscription streaming you deserve registration. Again thank you to those 3 people , the guy from September TV streaming , the lady on the 9th October and the lady today 11th October thank you for your kindness, patience and helpfulness.  ... View more

Just spent an hour and a half in the phone with a Sky customer service agent called Danny, based in Bulgaria. It was his first day today (10th Oct 2025) and he was so patient and kind. Things were moving so slowly on my TV and he stayed on the phone while things took forever to update, asking questions and keeping me informed at every stage. Best customer service I've ever had - so compassionate (I've recently had a bereavement that meant I didn't have all the info to hand), helpful and friendly. 10/10 ... View more

Thank you for all your help over the years and for amazing tv ... View more

She was so helpful and very professional, solved the problem and always helpful  ... View more

The biggest thank you to James who fixed WiFi connectivity problems caused my my company laptop's VPN. The issues made working from home almost impossible and had been going on for months. Super friendly and nothing was too much trouble, an absolute hero 😁 ... View more

Thanks again for weekly treat of more ice lollies when we've had them weeks previously 😂 ... View more

I would just like to thank my advisor I got today on the phone. I was having issues changing my payment method and Tony was  extremely helpful and sorted it out very kindly and efficiently. Thanks Tony ... View more

Dear Sky Management Team,   I would like to express my sincere appreciation for the outstanding service provided by Chris and Dainora during our recent Sky installation.    From the moment they arrived, both were extremely polite, professional, and clearly very knowledgeable about every aspect of the system. Their friendly manner immediately put us at ease, and it was evident they take great pride in their work and in representing Sky.   Chris and Dainora went above and beyond expectations—methodically setting up three televisions, ensuring every detail was optimized for the best possible performance. They took the time to explain the system features, answered all our questions with patience, and made sure everything was running perfectly before leaving. Their teamwork, efficiency, and attention to detail were truly impressive.   It’s rare to come across such dedication and care in service delivery. Chris and Dainora are a real credit to Sky—demonstrating not just technical excellence but genuine commitment to customer satisfaction. Please pass along our thanks and recognition for a job exceptionally well done.   Also commend management, Lexi, was very supportive, this id called shadow of the leader, mgt help inspire their team, well done Lexi   kind regards mark- very grateful customer ... View more

Thanks you very much  ... View more

Hi my name is Alex, I would like to thank the customer service agent called Jyoti for being the agent every customer wants to speak to. Prompt, efficient, understanding and very kind she is a big asset to SKY and this message is intending for them to understand that and obviously for this message to reach her to let her know she's doing a great job. My issue was resolved very quickly which is actually making me reconsider being with SKY again (if they sort out the poop connection issue in my area) but once again thank you Jyoti and I wish you all the best in the future🙌🏽✨💙   ps sorry I'm not much of a talker I'm awkward ... View more

Just needed to say as a total techno dinosaur! That I wish to thank the lovely "understanding" lady that talked me through my whole issue, rather than at me and her patience and knowledge was greatly appreciated. As someone who doesn't get the terminology used today, this lady not only solved my issue but did it in a kind friendly and such a patient way. Thank you A* ... View more

I had a problem with my bill (overcharged) so I tried the online chat to get a resolution. It was a horrendous experience, lengthy with no resolution. So I rang and complained only for my complaint to be opened and shut within seconds of each other.  I rang again and got put through to Andrew- one of the loyalty representatives, he was brilliant. He listened, looked into the complaint, quickly saw what the problem was and resolved it.  He is a credit to Sky. I would have rated him excellent but I don't get the texts to feedback. Hence why I have tried this forum to get him the feedback he deserves.  ... View more

Been with sky 15 years.  Best company  ... View more

Reassuring that Sky engineer will come Monday afternoon  ... View more

I had a phone call with Leon today from Sky! It was so easy and he helped so much!!! 10/10 service. Super grateful for all his help!  ... View more

I was so fortunate to have Wayne as my Agent at midday today, he was helpful, knowledgeable and I did indeed have superlative assistance. Sky is so  lucky to have him as an agent. I was so grateful for his help, many many thanks Wayne. ... View more

I wanted to pass on my thanks to Stefan who finally actioned my broadband issues after many calls. He was friendly, professional & I felt he listened to my needs. 10/10.  ... View more

I can’t say enough about the incredible service I received over the phone today. From the moment the call began, he made both me and my son feel completely comfortable about the idea of switching over. He walked me through every step of the process with so much patience, kindness, and reassurance that any doubts I had completely disappeared. It’s rare to speak with someone who not only understands their job so well, but also genuinely cares about the people on the other end of the line. His professionalism, warmth, and ability to explain everything so clearly truly stood out. By the end of the call, I felt confident and excited about the switch, and more importantly, thankful that I had the chance to speak with him. He turned what could have been a stressful experience into a positive and even uplifting one. My son and I are both very happy, and I deeply appreciate the way he went above and beyond. Absolutely outstanding service Spoke with him around 6pm!! Thank you so much honestly!! ... View more

I am currently experiencing a high degree of frustration trying to change from SkyQ to Sky Stream and have raised several complaints about the issues I have experienced which has resulted in dissatisfaction with the customer service team.    On Friday 3 October I was fortunate to speak to Costa who I understand is one of your Technical Agents based in Bulgaria    Costa showed initiative and took the time to read through the notes on my account. Whilst he couldn't resolve my issue he did explain the problem and took personal ownership of the issue, promising to call me to provide an update in an effort to fix the problem.   Costa deserves praise for a job well done    ... View more

I’d like to extend my sincere thanks to Mohammed (Tawakkal) in the Values department, who assisted me on my second call today. After a disappointing first call where I was told no better offer was available, I was fortunate to be connected with Mohammed. He properly verified my details, took the time to review my account thoroughly, and found a significantly better deal—reducing my TV package more than I expected while confirming an existing deal I had with my broadband was still the most cost-effective option. As a Sky customer for 18 years, I can confidently say Mohammed is one of the best advisers I’ve spoken to. He was polite, attentive, and genuinely committed to helping me. He’s a credit to your team, and I hope both he and his manager are recognised for the excellent service he provided. ... View more

Yesterday I had the best phone experience ever!  Memo  was so patient knowledgeable  (did I spell that right) and determined to help me.  We had such a laugh and it was so refreshing to have a call with someone who managed to make me smile and fix my problem .  I'm pretty sure he also  advised a career choice and convinced me that i'm not going to turn 70 surrounded by cats.    I work with customers face to face in banking so I know the pressure customers service is but your Memo is truly a diamond.   I'm thinking maybe i'll have problems with my sky every now and again Memo . I even admitted to Memo the closest relationship I have is my full size cut out of Jason Mamoa and no he doesnt come to bed  with me ,tut tut  ,he's a burglar deterant at my window.  Anyway Memo convinced me that's not so weird. He professionally had a laugh with me and brought me back to my initial reason for calling.   So Memo here is  a   YEEEEEEHA!   form this wannabe cowgirl .     Thankyou 🎠 (well I need to start somewhere ) 🎠🐴.  Manager or team leader listen to call you'll understand exactly how good he is.   ... View more

Thanks again to sky for another box of savoury bites  ... View more

Dear Sky Customer Services Team,   I wanted to take a moment to provide some feedback on the fantastic service I received today from one of your engineers, Joe.   Joe visited me at my new build home and spent time explaining the options available to me for installing Sky. Although satellite installation proved to be a challenge due to the wiring, Joe was more than willing to carry out the work if I wanted. He explained everything clearly, including the potential impact on how the wiring would look inside and outside the house.   Thanks to his honest and helpful advice, I decided against the satellite option and instead chose to proceed with Sky Stream. I really appreciated the way he guided me through my choices, ensuring I made the best decision for my home.   Joe was friendly, efficient, and genuinely went the extra mile. He is clearly excellent at his job and is a real credit to Sky. Please pass on my thanks and recognition to him.   Kind regards, Chelsea ... View more

Attending on time support was amazing ... View more

Great job help was amazing ... View more

Just had a call with loveliest customer service assistant, his name was Ali. He really helped me and answered all my questions, i really really appreciated his help and i hope you guys give him a raise !! ... View more

want too say a massive thank you specifically too a sky supervisor online today  Haik rocroham zameer was amazing and helped with our issue was the only one out of 4 to solve the issue ... View more

I didn't grab his name, but I was on call with a male customer service worker for over an hour. He brought me through how to set up my Sky account piece by piece and was very precise and quick. The call was around 3:30 or 4:00. Very good customer service. ... View more

I was given very good help by Akshitha tonight regarding my account and would like to  give her 10/10 for all her help. ... View more

A big thank you to Rhea from Sky for her outstanding support with my home move issue. She was patient, professional, and really made a stressful situation so much smoother. Truly grateful ... View more

Just want to say how great Donna was on the phone. I asked many questions when there was an issue with my account and Bill. She took her time and I could understand clearly. I felt listened to and a valued new customer. She went above and beyond to get the issue sorted. If everyone I spoke to in customer service was like her. I'd be happy all the time!   thank you Donna! ... View more

I'm very happy with Adnan who helped me over the phone to find the right deal for me and also was very kind and patient made me feel I'm making the right decision with the company  ... View more

Just got off the phone with a lovely and extremely helpful Indian lady (I wish I could remember her name). Not only did she sort out my issue, but made me aware of multiple cost reductions I could take advantage off. The best staff member I have spoken to in my 4 years of using Sky.  ... View more

Thank you so much to Rachel, She was the operator on the phone to me today, due to a recent change in the date I get paid. She was very helpful supportive and understanding. I Thank her so much for the professional advice and support, Rachel was so efficient and kind. Rachel got my date of paying my bill to Sky to suit the change of my pay, it has now stopped my bank from charging extra fees for being overdrawn. 10 out of 10 for  Rachell. Thank you again you have a wonderful team member with Rachel in it. 🙏❤️ ... View more

Thank you sky for my weekly treat of pack of 2 muffins    ... View more

I contacted Sky on 12th September and got put through to Chelsea.  She fully understood my requirements and was friendly, professional and very competent.  Delighted with the service. Chelsea you are a 5* Sky team member- thank you 😊  ... View more

Hello I called today to sort my broadband and tv and spoke to a woman called Alana  and she was without a doubt the most helpful person I've spoken too from any network. She was kind, straight to the point and fun. Can't knock her 🙌🏼 ... View more

I called up today (20/09/2025) for an issue with the SkyGo app. Martin was the advisor who took my call. I explained I'm not technically savvy but I was trying to use the app on my phone for the first time and it was coming up with an error for the program I selected. I thought it could be due to me not setting up the Sky TV puck (as I don't own a TV at the moment, when I first came to Sky to sort out WiFi, I was sort of pushed into Sky TV as well as I knew I wouldn't be getting a TV for a while but the sales agent was just saying "so can I set you up with it?"). Martin listened to me and was talking me through what I was seeing. Turns out, I was trying to watch a show on a channel not included in my plan. To be honest, this made me laugh as it was such a silly mistake on my part. Not once did Martin make me feel daft about making this mistake. We got chatting through out our call about different TV shows and we both like to make lists about the shows we are watching. I mentioned in passing about my WiFi connection dropping periodically especially on my work laptop and also I only have mobile signal in one room of my flat due to signal issues (not sky mobile). Without me specifically calling about it, he was looking into it and seeing what he could do. Martin very kindly offered to get the Sky Max WiFi box and a puck/booster to be sent to me with the cost waived. This was not something I was expecting and was such an unexpected but pleasant shock. We spoke about Sky things but also life things and it was like I was talking to a friend (but he didn't negate any professionalism). Martin went above and beyond with the help he has given me, and not in a hyperbole way, he has got to be one of the best customer service advisor/agent I have ever spoken to. The AHT of the call may have been higher than average, but that shouldn't matter when the service provided is exceptional. To Martin - sincerely, thank you so much for everything. You made my evening a bit brighter. To Martin's Manager/s - Martin is a credit to you and to Sky. Please make sure he gets full recommendations/acknowledgments/bonuses that can be given to him.  ... View more

Thank you to Jessie for helping navigate my new sim contract when I ring again I'll be sure to ask for her 👏👍🍷 mr ledgway ... View more

I had a call today, Friday 19th September which started around 4.15pm - I was connected with Richard who is an absolute credit to your business. Richard was patient, courteous and informative from the second he answered the phone to the second the call ended. Richard was knowledgeable, built a rapport with me and added a good level of humour that made the experience more enjoyable.  Richard helped me to choose my product and service from Sky in good time and made the whole experience hassle free. If feedback is able to be provided to Richard I'd be very appreciative.  ... View more

I just want to send another thanks to Lynne, she really changed my experience after a bad phone call with a previous sky call. She listened and apologied on the behalf of the previous caller, she took time to understand my situation. She did her best to resolve my issue and gave me a great deal. She explained everything is detail and answered any questions I had, after our call I was left satisfied and very happy to still be a loyal Sky customer, she is a real credit to Sky and I hope she gets good recognition. I believe she was Scottish and we spoke on 16th September 2024 ... View more

We had Noel attend our property this afternoon to diagnose and hopefully repair a faulty picture issue. He immediately pinpointed the cause and offered suggestions to rectify. All work was done quickly and efficiently with no fuss and no mess left afterwards (although he did forget a piece of his equipment which he is welcome to collect next time he is in the area). Overall a great service and a credit to Sky. Please pass on our thanks. ... View more

Unfortunately I don't know the name of the lady I was just talking to and set my Sky account. She was absolutely great, was personable and we had a bit of a laugh which was lovely. Everything sorted out and I would really like my thanks and praise sent on.  ... View more