Send Thanks to Sky

I stopped using sky 4+ years ago but noticed i had a monthly payment coming out of my account (my fault, i thought i removed all spend from sky).    Late August, Susan resolved this for me, including dealing with old account numbers, phone numbers, emails & ensured i had this matter resolved. She promised me she'd call me back aa week later after my holiday to confirm payments had been removed and i had no more issues - and she did!   A seamless experience with expert knowledge of her role & Superstar customer serive  - I would come back to SKY for broadband when i next require it - Thanks susan!  ... View more

I would like to say thanks to Neil our engineer who came this morning to try and sort out my sky q box. I ended up with a new box and new dish. He came thinking it would be a quick job and he went above and beyond to make sure I was back up and running. Thanks again  ... View more

  Big shout out to Daniel, our sky engineer in Eastbourne today! He travelled all the way from Dartford to support the under pressure teams in the Sussex  area and still did an amazing job. Super clean, tidy, and very customer-focused. Well done, Daniel—you’re a credit to the sky team.   pS dear sky please make sure Daniel gets recognised for his professionalism.   kevin and Carole        ... View more

I wanted to leave some really positive feedback for the adviser who helped me today. He was excellent from the beginning of the call and somehow got even better as it went on. He was friendly, patient, honest and very clear when explaining all of the different options and prices. Early in the conversation he told me that I'd be happy by the end of the call, and he was absolutely right! He took the time to properly look through my account and found a deal I was genuinely very happy with, rather than making me feel rushed or pressured into accepting something. What stood out most was that he was genuinely helpful and straightforward. I felt that I could trust the information he was giving me, and the whole conversation was actually enjoyable. I would have given him 10/10 across the board on the telephone survey. Unfortunately, I hung up automatically when we finished the conversation and immediately realised that I should have stayed on the line for the survey. I genuinely felt bad because I particularly wanted to make sure he received the recognition. Please make sure this feedback is passed on to him and his manager, because he is a credit to the team and provided exceptional customer service. If possible, I would also be very happy to complete the official survey. Please contact me on the telephone number registered on my Sky account or resend the survey to me. Thank you again. A genuine 10/10 experience. ... View more

Just called to review my contract and got put through to the retention team. Mohammed sorted me a revised contract that was better value for money. Thank you, excellent customer service. ... View more

I had an initial call with sky when i was just asking about how to access HAYU - during the interaction the advisor told me he could offer me a £5 discount and Sky Cinema and my complete TV package would be renewed for 24 months - I said yes.   Unfortunately my bills went up - i then had a number of chats and calls with people trying to resolve this issue - advisors were polite but just followed a process, took details and passed to issue on telling me it would be resolved in 72 hours. eventually i raised a complaint (5251562608) and was again told it would take 72 hours to resolve - nothing happened.   Then fortunately i happened to chat with Karen KFL23 - it was like dealing with a different company - she took time to understand the issue and worked to find a resolution - the only person who i have dealt with who has taken ownership.     I have wasted hours trying to get this resolved due to the lack of ownership taken by previous advisors - it has been very inefficent for Sky.   Karen stood out in terms of the service she has provided - and i would like to a big thank you to her!  ... View more

I wanted to share some praise for Zuzu in the Mobile department, who I spoke with today. Zuzu provided absolutely brilliant customer service and was incredibly helpful. Please ensure this feedback is passed on to Zuzu and their line manager for the recognition they deserve. Thank you! ... View more

 I'd like to thank a very helpful Scottish man called Mark who helped us with our bill today. It's so much easier and faster having someone who knows how to do their job and do it well. Thank you so much Mark and I hope you get the pay in the back you deserve. ... View more

On Friday I spoke to Joanna. She resolved a problem in a very short time which had been taking weeks to come to a conclusion.  Joanna was determined to help me. I am so grateful to her for her kindness, her knowledge and particularly her humour.           Thank you Joanna, from Kathleen Loudon ... View more

I spoke to a wonderful lady today at Sky because my parents are now both in care homes - my Dad wth Alzheimer's and my Mum receiving palliative care for cancer and two strokes.  The lady I spoke to was very kind, and also very efficient and showed care for my situation.  She was able to transfer me to the correct department for this kind of issue, and the subscription was easily cancelled without any fuss.  This is by far the best interaction I've had so far since I have been trying to sort out my Mum and Dad's affairs.  Well done Sky!   ... View more

As usual the staff survey never arrives.   call 30.07.26 around 11am. Lekita took time to speak to her manager to see if my October renewal could be reduced from £41 and she succeeded. I am so grateful.   PE postcode.   10/10 thankyou  ... View more

I just had the best customer service I have ever received.  I called looking to pay off my existing mobile contract and upgrade whilst also taking advantage of a promotion that included a watch.  After being disconnected from a previous call handler, I was fortunate enough to be connected to Tutu. Despite coming to the end of his shift, Tutu was patient, friendly, funny and very well informed in answering any questions I had. He knew the answer to every question and went above and beyond what I had ever experienced before. He took the time to listen to my requirements, and helped me with exactly what I needed.  I was on the phone to him for 30 minutes and truthfully, I would have more than happily spoken to him for another hour.  Thank you Tutu for the service you provided me, it was one of the best calls I've had for a long time. I wish you all the best and really hope you're on the other end of the phone the next time I call. You're incredible.  ... View more

He was excellent from start to finish. He did his job very well and was informative, kind, understanding and polite throughout. He took the time to listen to me and made sure I understood what was happening. It was a pleasure to have someone who was not only professional but also such a genuinely nice person. He is a real credit to Openreach, and I feel he deserves recognition for the way he carried out his work and treated me as a customer. Please could you make sure my thanks and praise are passed on to him and his manager. ... View more

Re: Arpan, Customer Service Assistant, today, 27th August 2026. Call started at about 14:18 UK time   Arpan helped me after I got my new Router installed and could not access certain websites.  They were very patient, very polite and very helpful, and resolved my problem efficiently.  Many thanks.   ... View more

I would like to thank the most helpful and friendly customer service member of staff who goes by the name of Zizo. He has taken the time and care to resolve our ongoing problems with sky broadband. He called everytime he said he would and absolutely shamshed customer service, he has restored my faith in sky for sure. I hope this recognition reaches him and his managers as customer service is a thankless job.    Thank you again Paul and Tracy ... View more

I would like to nominate Ace for a Sky customer service award. Ace is a credit to Sky and deserves recognition from Sky. We had been having problems with the two Stream pucks. Ace listened patiently to everything I said and told me he would do everything he could to help and he did. It is very difficult to get a Sky advisor to agree to send out an engineer. Ace explained about the outage from the eclipse. He then did everything he could to arrange an engineer visit. Ace also kept his promise to get back in touch with me. Ace was empathetic to my situation with all the problems I have had with Sky stream and he understood my frustration. If it had not been for Ace arranging an engineer visit for last week, I would have been no further forward. Ace has also arranged to have the two engineer charges removed from my account and has advised me on the best date to look for a renewal offer. As I said Ace is a credit to Sky and deserves an award from Sky for his exemplary customer service skills.   ... View more

We would like to thank Heather from the cancellation team for her help with our new sky services. We are long time customers that were on the verge of leaving Sky. Heather took time to help us find the right deals which were satisfying for us to remain. Your assistance was much appreciated Heather. ... View more

I would like to take a moment to recognise Fiona for the exceptional support she provided to me during an incredibly difficult time. I spoke with Fiona on the 21 August 2026 at around 730pm.  Following the passing of my mother, Fiona was incredibly compassionate, comforting and understanding. She showed genuine empathy and went above and beyond to make what was already a very difficult experience a little easier. I believe Fiona is Scottish and has been with the company for around 28 years, which makes her dedication and commitment all the more impressive. Her kindness, professionalism and genuine care made a real difference to me, and I am extremely grateful for the way she treated me. Fiona is a real credit to your organisation and deserves recognition for the compassion and support she provides to customers. ... View more

This morning after becoming quite frustrated by A1 ... which works for many but perhaps not many elderly, I spoke to Gareth about my concerns. He was patient, kind, sympathetic and helpful. I really can't thank him enough and felt I must show my appreciation. ... View more

I would like to send a big thank you to LAINAB for her help with my sky account she is an asset to your team 👍 ... View more

A big thank you to Brill+Gill for resolving my billing post and keeping me notified. 👏👏 ... View more

We are regular shoppers in Ashton under lyne , We was approached by a lady called Rose offering how we could save money being as we are now retired and offers that you provide . We have had a Terrible experience  with virgin media so we are sceptical of being taken advantage again. At this time , we felt comfortable  we could ask questions  and in no way was we  Rushed or pressured in a Friendly  duration. It is Commendable that not many companies left - do care and not always profit before people to get you to Sign . thanks to this lady we subscribed  as a Very  Trusting Employee of your company. Before i retired in a Very global company , our key Rule was  our Staff our are business . was so Refreshing to find Such an amazing advocate for Sky  thank you Rose again for your Patience sincerely     ... View more

Today I had my Sky Q box fitted by a lovely engineer called Dainora. I would like to say a very big thank you all your help you gave me this morning, you made it so easy to understand and you were very patient with me too! You were efficient, helpful and extremely polite. Many thanks Dainora, you clever engineer!! ... View more

Sky engineer was great today. Explained what the issues were,  why and how to resolve.  Wish customer service was a good.  ... View more

Tanya and Julian attended my home address last week to assist setting up my new router and boosters.  they arrived together and Tanya explained she was Julian's sign support as he was fully deaf.  it was an absolute honour to have Julian working in our home! He was quick, efficient and knew exactly what he was doing!  they both engaged with my young son (even though in his police costume he tried to arrest them several times) and showed him the sky van which had Spider-Man on! His day was made.  everything was explained to us thoroughly and Julian demonstrated how to use our new equipment.  we cannot thank Julian and Tanya enough for their kindness, Support and expertise. They truly are an asset to sky! We hope whenever we need a sky engineer we have them back! They're great! Thank you both!  ... View more

Thank you so much for resolving our long outstanding wifi issues with such care and professionalism.  I am really happy now with the set up and know some tips for looking after it in future. Superb customer experience from someone who travelled a considerable distance to resolve too. Thank you :).  ... View more

I just wanted to pass my thanks on to Anthony one of your engineers who visited our home today. We have been having trouble with our sky Q/internet for some time now and he spent time listening to our concerns and trying to understand the issues. He really did go above and beyond to fix the problem and we really appreciate his hard work. Please make sure you acknowledge and reward him as he is an asset to your team.  ... View more