Send Thanks to Sky

I am writing to thank Sky as a company for supporting me over 5 months of issue with a fibre installation. Throughout this period Sky customer service and tecnical support have been exemplary - the Operational Recovery Team and the team's management have done everything possible to provide service including installing a temporary copper line. Today finally with a stable copper connection I am now able to proceed with the final stage of fibre connection. An employee called "Zane" spent a great deal of time making absolutely sure that when the time comes for the fibre be activiated that at the same time the temporary copper connection provided by the ORT will be disconnected and a new contract for 24 months will come into effect. I am so grateful to SKY - Well Done! Thank you. ... View more

Just wanted to shout out the engineer who attended today (13/08). I believe their name is Mark.  What a top man. Really helpful and polite, even after being out and about in this heatwave all day! He's a credit to the company and we would like to pass on our thanks to him again.  Knew what he was doing and sorted the issue out quickly.  Thanks again! ... View more

Hello,   Unfortunately on 29/8/25 my partner and I lost our home to a flash flood. After picking up what pieces remained and setting up at our families home while we rebuild, I began reaching out to my suppliers, including Sky.  I spoke to Hershe who went above and beyond for me. He made sure my early exit fee was waived and that it was clearly explained why I could not return the now damaged router. While helping me we chatted about our pets, our experience with floods and Hershe showed nothing but compassion, understanding and empathy.   Of all the people I have called today, I have had the best experience with Sky and actually felt able to have a bit of a laugh while chatting.   Thank you so much, Hershe, my partner and are so grateful for your help and will be absolutely returning to Sky when we find our new (higher up) home.  ... View more

I recently dealt with Shaik Amina on the phone. She was very helpful and provided excellent customer service. She dealt with all our queries adequately and went above and beyond to facilitate our needs. 5 stars! ... View more

To the lady on the phone who activated our sims card. Thank you ... View more

I would like to say thank you to John Manchester 10 for the amazing service I received over the phone when renewing my contract. I haven't had such a helpful member of staff from Sky before and it made my experience so much better. I was considering leaving Sky before this but he regained my trust in the company.  ... View more

I am so impressed with the service I received over the last two days from Jennifer who was working from India, the lovely assistant who helped me  on 27 and 28 August , when I was continually having trouble with my tv  and Sky Q box.  I am in my eighties and not very tech. savvy and this lovely  lady showed great patience in helping me with my problems.  Furthermore, when she promised to call back on two occasions she kept her word and did exactly that, having obtained the additional information she'd promised.  At all times she was caring of my circumstances and sought to find the best resolution for me. I thoroughly recommend. Jennifer to her Manager (s) as a perfect example of what good customer service should be, and sincerely hope that she will be recognised as such and rewarded accordingly. ... View more

After 2 attempts to get my bill discounted and receiving no help at all I was finally put through to a lovely lady in the retention department at about 11.30 29/08/25. What a star she was delightful and got me a great deal on my package. Many thanks. ... View more

I could 't fault the way the lady Lesley Anne dealt with me today. I have never had any problems with SKY hence why I wouldn't ever want to go with any other service/provider. She did everything that needed to be sorted out on behalf of me as I was in distress from a third party company who didn't communicate certain things like the right adress and personal details, hence why I love being with SKY as they have supported me more than once in my life and they are just the best company I've ever been with for Internet or Broadband. I had a terrible start to the day but like always SKY came to the rescue and fixed my issues. Please tell SKY and this specific lady how amazing she is and please say thank you so much from myself. I don't trust anybody else either apart from SKY as they have also never lied to me or told me the wrong things in my life whilst being a customer with you. I hope you can continue to employ the right people like you always have because I genuinely don't ever want to be with any other provider and I highly recommend SKY to everyone where necessary or if things come up into a conversation. They are a very loyal company to their customers and they actually care and put in the effort to get things right. I feel proud to be a customer with you as the hierarchy staff like the CEO's and etc are the ones that are doing everything the right way hence why else I have so much respect and time for SKY. Also I'm not sure if the lady Lesley has dealt with Autism before as I did get a bit upset due to another company stressing me out but she dealt with me extremely professionally and she managed to calm me down when I was crying and she took the time to offer kindness and compassion which to me means everything to me as it shows how much you care about your customers also. Thank you so much SKY in general and overall for everything you have done for me. Your work ethic and consideration has never gone unrecognised plus I often tell people how brilliant of a company you are. You deserve to be recognised for all your work.  ... View more

I had to phone Sky again today and spoke to a young lady  Lori yesterday evening I had to phone three times to get a vice on my new Q box twice I was just cut off left hanging the third advisor who I gave him my phone number just in case we got cut off had me with his direction upsetting the Q box lost the signal then he expected me at 73 to get on the floor and unscrew One of the cables at the back of the Q box which I managed to do he was very unhelpful. I had to sign in with my Internet code again. I had to work that out for myself how to go from capital letters to small letters and numbers and then he just rang off leaving me after 45 minutes, wondering what I had to do next today I spoke to Lori She understood my frustration and disappointment straight away. She taught me through the problems in a very professional and quick way and all I was trying to do was join my existing Netflix account to my New Q box So would it be possible for her manager to really recognise her outstanding customer skills and now you have a very happy Sky customer rather than someone considering leaving Sky  ... View more

Andi in Bulgaria was exceptionally patient and helpful with my internet connection problem today. We were on the phone for an hour and a quarter, just about sorting it out when we lost connection. However, the problem was sorted by Andi. My sincere thanks to him. Regards, Richard. ... View more

I called this morning (2708)and spoke to Sue in customer loyalty. Not only was she super friendly, she was knowledgeable and listened to my issues. She offered solutions but was not pushy. I never felt like I was being pressured and she took time to explain everything clearly and reduce my concerns. I have not always had great experiences with Sky before but Sue restored my faith in the company today. She was a pleasure to talk to.  ... View more

I cannot thank Ellen Garfield enough, her knowledge is absolutely impeccable. On the phone to sky customer service 3 times 4 different people, and. each time got nowhere, and unresolved problem of having no data access when leaving home, and unable to roll data onto my mobile. This main problem was fully resolved by Ellen which your Technical mobile customer service couldn't do. Also I think his name was Scott? Or he was Scottish In cancellations dept who set me up with a new contract, after I'd been fobbed off previously over the phone with other departments which resulted in me paying a higher price last two years. After all these years I can now get mobile data, and I can roll data over so I'm  truly grateful  especially to Ellen, and cancellations.  ... View more

Hello, I made a telephone call to Sky this morning at 8am on 23rd August to organise Whole Home puck and spoke to a gentleman whose name I did not get. He mentioned at the end of the call there would be a survey to complete and I said I would happily complete this, however I didn't realise I needed to stay on the line. He did have an accent, was not British,  if that helps identify. I just wanted to say it was 10 out of 10 for his helpfulness and helping me get the issue sorted so please do pass on my thanks as I did not realise I needed to stay on the line for the survey. Outstanding customer service and went out of his way and left me feeling very happy! ... View more

Many special thanks to Piko from Bulgaria! Amazing knowledge on how to sort my problems with the broadband and marvellous customer service ! Finally my broadband is working fine with no issues, after struggling for more than 3 months and spending longtime on the phone with other agents ! One more time it's all thanks to Piko !  ... View more

I was hoping for a link to rate my call earlier with a guy called Constantine (I think) but haven't yet had one. I said I would give him a good review so here it is! He was absolutely amazing and I really appreciated his help.  He did a great job and seemed really genuine. It felt like talking to an actual person, not just a script on the other side of the phone. 10/10 - He deserves a raise! He's located in Bulgaria I think so I hope you can track him down this makes his way to him! ... View more

Had a problem with no Internet, the engineer turned up on time, the communication from him was timely and he was the best guy. He so quickly diagnosed the issue and fixed it. He helped me to shift furniture to get to the telephone point and put it all back. His name was Elliott and genuinely he was polite, helpful and humorous. Please say thanks to him if you can. He was brilliant! ... View more

Just moved into our first home and went into the sky store in castle lane unsure what to expect as we've never taken out a broadband contract before but Richard House was so so helpful, had our contract sorted within minutes and really helped us understand what was happening and gave us a very good sale experience. Thank you so so much Richard, you're a legend!  ... View more

I called sky customer services on 21/8/25 at 18:35 and i got through to a sky call handler. I was then eventually transfered to a lovely lady called Emily in the active block department. She was absolutley wonderful. I explained my case to her and she was extremley understanding of my postition and helped me so much. Her customer service, her tone during the call and the over all experience in the way she handled my call was exceptional. Its not often you get someone  who is willing to listen. Her empathy was outstanding. Customer serive was 10/10. I hope she is found and notified of this message. Its not often you come across people like Emily. You need more Emily's. Thank you !!!! ... View more

Many thanks to Amena Shaik, she was extremely kind and patient with me. Helped with my account and set up broadband. I hope more people could be as patient as Amina. Sorry not sure of correct spelling. Regards Amanda Walsh   ... View more

Good morning. I would like to say a big thank you to Faizal for helping me on Monday the 18th August.  He was very professional and helpful. I hope that you appreciate his hard work. Keep up the good job Faizal. Well done. Anita  ... View more

We were put through to Ajith on a phone call regarding our renewal costs for our tv packages and broadband. Ajith listened to us and understood our concerns with the rising costs. He listened to what we are like as customers and made recommendations as to what packages we need/might want. He was then able to offer us a much better cost for renewal than we were previously quoted which made us happy to continue our sky services. Ajith was a lovely customer service rep and is a valuable employee to sky! He made the conversation cheery and funny and was a pleasure to deal with. We would like to thank you again Ajith and we hope to deal with you again in the future. Natalie and Ryan 🙂 ... View more

Thank you Lisa in South Africa sakes office for all your support. All up and running now. 10/10.   Frances ... View more

Mohammed Owais (sorry if I've misspelt his name) in the values department was a lovely, calm, kind gentleman. He really went above and beyond to help me and I have been with sky for over 25 years and am always thanked at the beginning of a sky call for being a diamond customer but there is never any special offers beyond that. However, Mohammed truly showed sky does value it's long term customers. I started the conversation with some disappointment as they messed up my bill payments but safe to say I ended the call with a big smile and really pleased. He is an asset to your company and should be congratulated for not just doing his job but truly making Sky customers happy. Thank you from Mrs N Ahmed     ... View more

Wanted to apologise to, and thank, Anthony/Tony from the Loyalty team who finally sorted my very complicated billing problem, which at least three previous members of the team had either made worse or failed to follow up completely. Although I gave Anthony a good personal score via the Feedback text message system (answering the first set of questions), I gave Sky overall only a 1, commenting that, though he had seemed to understand and correct the billing, he had failed to do so, resulting in an additional increase in the bill. Having checked this properly again today, I've realised that I had missed the fact that an initial credit applied by a previous advisor was still applied to the account, in addition to a new monthly reduction, which means that overall I will actually be paying less than expected for the contract I originally signed up for. Thanks for finally sorting this, Tony, and apologies again! ... View more

"I would like to express my sincere gratitude to Donna from the Sky customer service team for her excellent assistance. Her professionalism, courtesy, and efficiency were greatly appreciated and made my experience a very positive one." ... View more

Great, hope to do five star ... View more

Yesterday 14th August at approx. 3.51 pm and today Friday 15th August at approx 9.02 am I spoke with 3 different personnel who were extremely helpful and was asked to rate them following the call.  However whenever I speak to Sky I never receive an email or text asking me to do this,  Both staff members deserve a rating of 10 ... View more

I phoned Sky as my contract price was due to change after being a sky customer for a few years. I am just a broadband customer as my Husband and I both game more than anything else so it was important to us to keep decent Internet speeds at a decent price. My price was due to go up to £49 a month after my initial contract was £30. Which is quite the jump. I did my research online and found Vodafone was £24 but I really wouldve preferred to stay with Sky so also checked their website. Stating I could get full fibre 150 for £30.    So I thought I would try phoning their customer service, and as it turns out I was given to a lovely man name Zunaid, he was happy to honor the price I found online and even offered me a tv package for an extra £5 a month (which I declined as I know it just wouldn't get used much) He was very clear about what changes may happen, what my future bills may be, and was very thorough throughout the whole process. I was very thankful to him, and he seemed very interested in giving me the best deal. He thanked me for being kind as well which wasn't at all necessary as kindness should be the basis in which we act as people. I sincerely hope Zunaid finds everything he wants from life and gets excellent recognition for excellent customer service and being a top notch guy! ... View more

I'm a new customer to Sky and had a few questions about my Broadband, some messages I noticed in the Firewall event logs and some questions about WiFi coverage. I just spoke to Tasha and had the best Customer Service experience I've had for as long as I can remember. She was well informed, really polite, friendly and couldn't have been more helpful in answering all my questions - What a credit she is to your team. In a day and age where everyone is so quick to complain, I just wanted to reach out to say a HUGE thank you for such a great customer experience. I definitely made the right choice in switching to Sky! ... View more

We had the pleasure of speaking to Brandon, absolutely fantastic service and assisted us with even more than we originally called for, upgraded our WiFi speed which we didn't even know we could do.    Super friendly, chatty and made the conversation super easy and pretty entertaining.    Thanks Brandon, Top Lad    ... View more

I just wanted to pass on my thanks to Abdul for his help sorting out my dad's Sky TV query today. My dad is not tech savvy and Abdul discussed his requirements with him in a clear way  and reached a positive outcome. Abdul was very helpful and efficient throughout, also calling back as promised.    Super service, he's an asset to your company.    Thank you Abdul. ... View more

Leon was extremely well spoken, clear, and reassuring throughout our conversation. When I first called, I was quite frustrated, but his calm, patient, and professional manner immediately put me at ease. It’s rare to receive customer service of this quality these days, he explained everything clearly, reassured me at every step, and made me feel confident in the resolution. You can tell he genuinely cares for customers, and Sky is very lucky to have an employee like this. He is a real asset to the company, and I truly appreciate the outstanding level of service he provided and I hope he is appreciated. ... View more

Spoken to Rob this morning excellent customer service first class explained everything to me dint Rush me he's a credit to your company I came off the phone a extremely happy customer and would definitely recommend sky to family and friends  Thank you Rob  ... View more

I wasn't sent a feedback request after my call yesterday, but I just want to say that the guy I spoke to about my broadband in the afternoon (11th of August) was AWESOME. Helpful, patient, knowledgeable, kind, funny, tech savvy. My query was dealt with, I have new equipment dispatched to help with my issue and he talked me through some troubleshooting. Sky is lucky to have him working with them. Thank you so much!  ... View more

Brian, the Sky engineer came to my house in Stepps, Glasgow to investigate a fault on the 31 July. He quickly identified that the problem was the TV and offered to give assistance to set up new TV and gave me his contact telephone number. . Needed to contact him a couple of days later when setting up new TV and he gave step by step instructions to get Sky up and running. He was most helpful and pleasant to deal with.  ... View more

happy as lara from Glasgow was amazing and freindly. She's a real assets to the business I can't thank her enough for sorting me out. Even got 3 sim onlys cheap for 2 years. ... View more

I wanted to take a moment to thank Marina from the Sky Complaints Resolution Team for the excellent service she provided when dealing with my recent case. Our phone conversation took place on 8th August 2025. Approximately 9 am. From the outset, she was polite, professional, and—most importantly—listened carefully to the details of my complaint. Despite my "agrieved customer" attitude clouding the situation at first (for which I apologised to her later), and leading to me not fully understanding what she was going to do, Marina persevered. She gave clear explanations and ensured I knew exactly what would happen. In an age where customer service can often feel rushed or impersonal, Marina’s patient and thorough approach was refreshing and very much appreciated. She turned what had been a frustrating experience into a far more positive outcome. I hope this feedback can be passed to Marina’s manager, as her handling of my case reflects the highest standards of Sky’s customer care. Thanks again, Marina. ... View more

I just renewed my Sky Broadband with Sam based at the Dunfermline office, which she said was closing in 1 month, and she was amazing, so friendly and helpful. You should be very happy to have her on your team. Please do track her down and thank her personally from me. James. ... View more

Hello, I wanted to share how impressed I was with Ian (IST10i hope that's correct) today. From the moment he answered, his friendly demeanour instantly put me at ease. He really went out of his way to understand the issue with my Sky broadband and was incredibly thorough in figuring out the problem and guiding me through the solution. Ian's customer service was more than just helpful—it was exceptional. His patience, empathy, and technical competence transformed what began as a frustrating situation into a reassuring, smooth experience. He truly went above and beyond. Thank you again to Ian for his outstanding assistance—he’s a real credit to the Sky team. Warm regards, ... View more

Thank you Leslie for sorting out my sky TV contract making it affordable. You established what I am actually using and what I require. Really grateful that I can continue the service in a cost effective way.  thank you Leslie Mrs Smith ... View more

The past few weeks been having issues with Amazon Prime & Netflix buffering. It was very difficult also annoying to watch anything. The help to fix and resolve this issues i found great help tips and faults finding promts. I would like to say thank you, all is fixed me and my family enjoyed an movies without any buffering. Whoop whoop  ... View more

I was on the phone 02/08/2025 to Ahad at the Manchester call centre, and he provided a lovely and calming customer service with amazing support. Really appreciate his patience and understanding and it's lovely to be able to speak to someone like him.  ... View more

I spoke to her on the 7th of July i believe, or it may have been a day prior. Lori was ever so helpful, i can't sing her praises enough in that regards. Actually listened to what i was saying and found the best deal for me. I thought i may have got some form of text afterwards to feedback though never came through so hoping this recognition reaches her. She was also bubbly and brought her personality across on the phone. ... View more

I just want to thank Anderson. I was planning on switching to another provider but he was able to work with me on setting up a new contract so I can avoid the hassle of switching. He also recommended some excellent features of Sky Mobile that I will definitely look into in the near future when my current contract with an alternative provider ends. Top class support. ... View more

My conversation with the sky agent was 100% sohelpfull made it so Easley to follow  thank you  ... View more

I was helped by Ian today in the customer loyalty team today. I just wanted to say how great he was and thank him for the help  ... View more

We have had a payment leaving our bank account which did not show on our MySky account. After speaking to a call handler, we made it clear that this was not going to be an easy fix issue. We had had an erroneous disconnection 2 years ago & it took another 12 months for sky to fix the problem via the erroneous disconnection team. The call handler transferred us to the retention team as we had said that we wanted to cancel all contracts due to our 2 sky accounts being murky at best. We then spoke to 'Sarah' who was patient and wanted to do her best to sort things out. We even got cut off at one stage and I thought that there was no way we were going to get a call back (previous experience) but she returned our call and after 1hr 45 mins on the phone, she finally got to the bottom of the confusion. She was patient, understanding & a true professional! We've made savings of around 40%, which makes a big difference when you're paying upwards of £3,000 pa. Please can you convey our thanks & also our feedback to her line manager. She's a credit to you and your team.   ... View more

Thanks to all who helped resolve my problem. There is a hedge iin front of my Sky dish which had grown too high. Trimming it down has resolved the issue so those who suggested a slight re-alignment were absolutely correct. and thanks to those who informed me that CNN is on a European broadcast so weather is unlikely to affect reception in the way I assumed it might. ... View more

I was not sent a customer feedback form after talking to your representative Preetam. He was polite, helpful and patient throughout the call and found us a great deal. I wanted to ensure his first class customer service was recognised as he made the whole process extremely pain free. He needs to be praised for his efforts and I would recommend Sky to friends and family in a heartbeat based on my call today. Thankyou Preetam, I hope this feedback makes its way back to you ⭐️⭐️⭐️⭐️⭐️ ... View more

Just want to thank a scottish lady named Anna who was very helpful with my enquiries.   I lost signal at the end of the call, so i thought this would be a good place to send feedback and appreciation.    Thank you. ... View more

We had an engineer come out to visit us today. He was incredible!! So knowledgeable about the system and managed to solve an issue we have had for over a year, we had an engineer out months back but the issue was never fully resolved. This engineer managed to sort the issue and identify other things in the setup that weren't correct. Unfortunately I don't have his name and never received an email to give feedback so please can you help to make sure the correct engineer gets the praise he deserves  ... View more

I don't have the engineer's name sadly. He visited my address on Wed 23rd July in Edinburgh, and he was so nice. Fixed a couple of problems with our signal - put a new bracket on and sorted the wire, which was too long.  He was so friendly - my son (8 years old) offered him a cookie he had baked (as he is practising for a bake sale for charity) and the gent gladly received the cookie and gave my son a donation for his charity. It filled my heart, the generosity that this gent showed towards my son. It is so refreshing to see this level of service, when a lot of people who come into your home to work, are inhospitable and rude in my experience. He is a credit to Sky!  ... View more

Just wanted to give a huge thank you and shoutout to Jordan who installed my Broadband in the Estover, Plymouth area 22 July 25. On time, extremely professional and polite and explained everything to me clearly. Did the job very efficiently and I was up and running in approximately half an hour. ... View more

Hi, I'm sky customer  i really apriset to [ vishva ]she's really helped lot of about iPad,phone informations, good service, sky alwaysgood,,[ vishva] her patience  i like it "everything is explained well " #stratford sky centre Thank-you 🙌 ... View more

once i got through to a human voice. Daniel talked me through everything i needed, we did get cut off for some reason, but within 30 seconds called me back, and we completed everything that i needed, he explained everything to me in detail and was very profesional in his manner and politness. he gets 5 stars from brilliant. ... View more

So, this was my first experience of setting up home braodband and TV.    After an open box was delivered without my Sky Stream Puck or remote control, I contacted Sky.  I was put through to Adam in the Glasgow Customer Service Centre.  Adam has been absolutely amazing!  He has called me with updates, talked me through digital photo uploads and basically was just so helpful and professional throughout!   I've had a really tough time lately and Adam has made everything that little bit easier for me.    Thank you Adam, I appreciate your help so much.  ... View more

After speaking to multiple people and getting no where I was transferred to the amazing borislava katcarska this lady had a true passion for her job and customer service skills are 1000 on point and was genuinely they only person to have helped me with the multiple issues iv been having can't thank you enough as I now won't have 2 moody teens over the holidays this lady needs a huge raise and recognition for her roll and definitely need to be trainning new staff in   ... View more