Send Thanks to Sky

After calling Sky today to switch my broadband service to them and find out about the bundle deals they have on TV I was connected to Shazia. Shazia walked through my options (which were all cheaper that my current provider - and better in terms of speed and range of tv) and I decided to proceed. She did it all, including the switch from old provider, all my current subscriptions and setting up an engineer visit).  There were technical difficulties in the call centre that day which meant we had to finish the call but she promised to call me back and did.  The whole thing was simple, straightforward and involved minimal effort on my part.  Its a 10 out of 10 to Shazia for her friendliness and exemplary customer service.  Thank you!  ... View more

I would like to take a moment to recognise and sincerely thank Michelle from the cancellations team for the outstanding service she provided to me.   My experience with Sky overall has unfortunately been extremely frustrating and disappointing. I spent countless hours on phone calls, online chats, repeating myself to different advisers, and trying to resolve issues that should never have become as complicated as they did. By the time I spoke to Michelle, I was exhausted, stressed and honestly at the point of giving up.   From the moment Michelle took my call, the difference in service was immediately noticeable. She listened carefully, treated me with genuine empathy, and most importantly, made me feel heard. She took the time to understand the full situation rather than rushing me through the conversation or passing me elsewhere. Throughout the call she was professional, patient, transparent and incredibly reassuring.   What stood out most was that Michelle did exactly what she said she would do. She explained things clearly, managed expectations honestly, and I received confirmation of actions being taken while I was still on the phone with her. After spending so much time speaking with different departments and receiving conflicting information, that level of competence and accountability was genuinely refreshing.   Customer service is not just about solving a problem. It is about how someone makes a customer feel during a difficult experience, and Michelle excelled in that regard. She turned what had been a very stressful situation into one where I finally felt confident that someone was taking ownership and helping me properly.   I would also like to acknowledge Joanna, who I spoke with afterwards. She was kind, understanding and took the time to explain things that should have been made clear to me from the beginning. She was another example of the level of service customers should expect when contacting Sky.   However, Michelle deserves particular recognition because she was the first person throughout this entire experience who restored my confidence that there are people within Sky who genuinely care about delivering excellent customer service. Had I received that level of support from the beginning, my journey as a customer would have been completely different.   Please pass on my sincere thanks to Michelle. She is a credit to Sky and represents exactly how customer service should be delivered.     ... View more

just an issue resolved been going on few months which trebled my bills , have called previous times and always been let down . On this occassion they account handler sorted the issue and helped me out with bills over next few months. Top bloke however the survey thing did not kick in at the end of the call was unable to leave feedback , so am doing it here. ... View more

I had a call with Camelia today, June 6th, 2026, from the tech support department about Disney+. I actually spent a good four hours trying to get my query resolved. The lady I spoke with over the phone was incredibly patient, polite, and genuinely pleasant to talk to. Even after she had been assisting me for three hours, she remained happy to engage in small talk, and even when the call dropped, she promptly called me back. This was incredibly helpful, especially because I didn't have to go through the hassle of speaking with another agent. She truly deserves the praise, appriciation, and acknowledgement of her customer service skills. Working in customer service I know how difficult the long call can be. Thank you Camelia, you've been absolutely brilliant. ... View more

after some non helpful/friendly calls regarding a replacement sim card, Richard helped us solve a longstanding issue. he was super helpful. i didnt receive a survey after the call but wanted to express my thanks. 11/10 service, patience and advice! ... View more

Excellent professional service  ... View more

I would first like to say the initial problem was of our own doing as we forgot to check which bill was on DD after changing bank! After discovering our broadband bill was not paid, I finally managed to get through to an assisstant just after 9.00 on Monday. After explaining that I no longer had the relevant card/bank account and could not supply the date of last payment,  she said I couldn't even  pay the  outstanding amount as she could not access the account without those details. And that was after speaking to her supervisor!!! I said I would try to get them for the next day and was told she would phone me back the following day after 9.00am. I'm still waiting!   Today, Wednesday 3rd June, I phoned again. Luckily, I spoke to an extremely helpful and well informed gentleman called Amaan. He assured me he would be able to help and sort my issues, including changing from card payment to DD. 15 - 20 minutes later, everything was sorted, including getting my husband authorization to act on my behalf if needed. He went through both accounts carefully and thoroughly to ensure I had the best deal. I cannot praise him enough. He excelled my expectations. Unfortunately, the customer survey he asked me to fill in did not appear, hence I am writing this in the community section, hoping  that a positive review for him will reach the relevant place/person. Well done, Amaan. ... View more

A Sky engineer connecter fibre 150 today. He was brilliant.  Tony Wilson ... View more

We had our broadband upgrade today 2-6-26. The engineer was such a nice guy. Very friendly and  so professional. He explained everything he was doing and why it was being done. The installation itself was very neat and tidy and carried out efficiently. The areas worked in were left clean and tidy too. Thank you for sending a ⭐️⭐️⭐️⭐️⭐️ engineer. I hope my comments can be fed back to the engineer and his manager. ... View more

Hi.. please find Lesley in the cancellation department. I didn't get the feedback text to give my credit.   Lesley, I've never met someone with customer service skills as good as his. I have many years in customer service but I never met someone who was as good as this guy. I called with the intention to cancel and walked away with a new 24 month contract. Lesley worked hard to get me a really sweet deal as a 16 year loyal customer, reducing my bills and offering me better value   But its not the deal that is writing this review, it's Lesley. He spoke with the highest level of kindness and honesty, sharing relatable experiences and understanding as a consumer. None of the selling **bleep**, straight to the point and when I said i wanted to cancel, he was ready to do it, and also ready to listen to my concerns too and turned those concerns into a solution   Find Lesley! give him my praise! ... View more

Nikita - you helped me to resolve an email problem today... you were wonderful to chat to. I thank you for your time and efforts. 10/10. We got cut off before I could complete the survey. I am sorry.   Thanks again for your efforts.   All the very best   Chris B ... View more

Thanks to the lovely guy in the Waterlooville area this afternoon, who got out of his Sky van to make a fuss over my dog on his lunch break, because she stood at his van door wagging her tail at him and refused to continue her walk until he said hello. I guess that counts as good service.  ... View more

We would like to send a message of thanks to our Sky engineer, Jess who visited us tonight, on the hottest day of the year so far, to check our connection and figure out why our connection with dropping.    Jess was very patient with myself and my parents as we had technical questions and also wanted to show her pictures of the grandchildren. Jess I was very kind and patient, especially for such a late visit and in extreme heat.  My parents enjoyed hearing how she became part of the team at Sky loves her job as she ran tests and installed a new router.   We appreciated Jess staying past 8:00 p.m. to ensure that our new router was connected and everything was up and running. Jess is very thorough and happy to share knowledge about the systems.  She is an absolute asset to the company and such a kind, considerate and polite young woman an absolute credit to your team.   Thank you, Jess!   Many thanks,  The Curtis family  ... View more

Hi. I hope I am direceting my thanks to the right place. Tonight (27/05/2026) around 6.30pm I had cause to be put through to Alan (Scottish accented gentleman) at what I believe was the cancellation team. Now you have to understand this was the 4th time I had contacted Sky since my initial order on 14/05/2026, and during these times I had spoken to in excess of a dozen people, several of whom had promised me, on their lives of their unborn children, that my problem was sorted. It never was. Not until I was put through to Alan, he actually listened, and more importantly understood me predicament, and he set about sorting it out for me.  It took possibly 40/45 minutes but he sorted it and talked me through each step of the way. I have to make it clear I was adamant at the outset of being put though to Alan that I wanted to cancel my order, as some of the earlier people I spoke to were either incompetent, didn't listen or had other agenda. However, he set about solving the problem that had landed at his feet one step at a time. By the end of the call I have to say I was impressed with his professionalism, his knowledge and his manner of dealing with the public. He is a credit, not only to himself, but to your company as a whole. And I would like to both thank him personally for his help and bring his excellent work to the attention of his supervisors. Thank you.   ... View more

Thanks Alex in your technical department for getting City Fibre on the job on the same day. That was amazing and has helped so much. John. ... View more

I’m not sure where to begin, but I would like to say a huge THANK YOU to Maggie from the Technical Team, who I spoke with today. Your demeanour, kindness, and willingness not only to help, but to resolve ALL the issues I had (and there were a few!), was simply outstanding. You are a huge credit to your team (and society at large). I genuinely appreciate all your help. You’re an absolute star Maggie★★★★★ Thank you! ... View more

Massive Thank You to Paul at Sky Liverpool One.  Very professional and friendly dealing with a complicated issue.  The matter was timely resolved, many thanks! ... View more

I recently took out a phone contract in store (glasgow buchanan) and received a really excellent service . i believe the sales advisor who helped me was called dermont, he found me the best deals and put me at ease throughout the whole process , his service was very good !  ... View more

Dear Manager,   I’m writing to commend the exceptional performance of one of the talented members of your Customer Services Team, under your guidance and leadership.   Specifically, I would like to highlight Tino (Employee Ref. TRE29). During my brief interaction with him this week, he provided an experience that went far beyond my expectations. It was clear to me that he drew upon every rule and piece of knowledge at his disposal, and his ability to reflect that understanding in a way that could help train others is truly commendable.   His command of the brand’s products and services was outstanding, which made for a very smooth flow from the initial inquiry through the entire conversation.   I feel compelled to express my sincere gratitude for his efforts in making my experience so delightful. I would also encourage you to share this feedback among his colleagues, as a well-deserved recognition of how valuably he represents the entire team.   I salute Tino for all his hard work, wish him every success in all his future endeavors, and hope he continues to be an asset to the company or wherever his quest may be.   Kind regards,   Ali ... View more

Dear Sky Team,   I just wanted to send a proper thank you for Diane in your retention team. (21/05/26)   I got put through to her after having a really frustrating time trying to get my Sky broadband activated. By the time I spoke to Diane, I was honestly at the end of my tether. I was fuming, I’d had enough, and I’d already said, “Forget it, I’m cancelling everything. I’m leaving Sky.”   Then I got through to Diane.   And honestly, she was brilliant.   She didn’t jump in, didn’t talk over me, didn’t make me feel like I was being dramatic, and didn’t try to shut me down. She just let me get it all out. I ranted, I was frustrated, and I probably wasn’t the easiest person to deal with in that moment, but she handled it with real patience.   What stood out to me was that she actually listened. Not the usual customer service type of listening where someone is just waiting for their turn to speak, but properly listened. She understood why I was annoyed, she showed compassion, and she treated me like a person rather than just another account number.   That made a massive difference.   Diane calmed the whole situation down without making a big song and dance about it. She was warm, understanding, patient, and genuinely empathetic. I came onto that call ready to cancel everything, and the way she dealt with me completely changed the direction of the conversation.   I think people are quick to complain when things go wrong, so it’s only right to say something when someone gets it spot on. Diane did exactly that. She deserves proper recognition for the way she handled my call, because she was an absolute credit to Sky.   Please make sure this gets passed on to Diane and her manager. She deserves to know that what she did really mattered.   Dan ... View more

I would just like to send a big thanks to Muhammed who came to sort out my wi fi on 1/5/2026 After several previous visits I was about to give up on sky broadband as it was so bad Having had no previous problems in the last 20 odd years since renewing my contract in December it was abysmal Muhammed has restored my faith in sky and I thank him for his professionalism in solving my problems  Noel     ... View more

Thanks to Sang who helped me set up my new Sim on my new phone. I had spent 24 hours trying without success. Sango did it in 2 minutes and was so kind and patient.  10 / 10  ... View more

Hello. I like to thank Chris getting his manager to send another CRF got it fixed in one day after having problem after problem since March  ... View more

Cant remember name of chap who helped but he was very helpful ... View more

Yash from the team is absolutely amazing! Great customer service, polite, knowledgeable and helpful. Super efficient and organised everything. Thank you! ... View more

I would like to thank Hannah in the loyalty team for being so helpful and taking the time to sort out my new contract for me. She had the call sort of dumped on her by a colleague and a bit of a mess to sort out  ... View more

Would love to pass on my thanks to Walter, who I spoke to on the evening of 17/05 about issues linking my Disney+ account.  Not only had the problem resolved within 12 hours, has to have been one of the most pleasant and great to speak to members of customer service that I've ever encountered, can't praise him enough.  ... View more

Wanted to pass a massive thank you on to Nish from the Sky store at Westfield in Stratford. After being with another provider for a signifacnt amount of time with very slow speeds and poor deals we decided to try Sky having wanted Sky TV for a very long time. We walked in the Sky store and were immediately met by Nish and she was so helpful at explaining the deals that Sky had and what the installation would involve, we were initally put off by having a sattelite dish but Nish expalined that a satellite dish is not needed and that Sky TV can now work entirely over the internet.  Nish kindly wrote down all details about our package and prices and account number for us which was very useful to have to hand.     Thank you for making the transition to Sky so easy for us ... View more

Selena from Bulgaria spent an hour helping 2 non savvy tech people to get our Sky  connection back, it was so easy with clear instructions from her and a lovely manner and friendliness, a credit to the Sky organisation thank you. ... View more

I spoke with two members of staff today. A gentleman called Samuel and a gentleman whose name began with an A  I was waiting for the survey texts but they didn't arrive so I would like to say they both got a 10 from me for their friendly helpful manner and resolving my issues. Excellent customer service  Teresa McCormack ... View more

at 67 years old or approaching 67 years old, I'm disabled. I rely on television a lot and I've been with Sky Television for a number of years and never ever had a problem with the service either technical or when I simplify them because I've got a problem with the television they've always been readily available to me. However, today was exceptional during the night I had problems getting my network to be available by the Internet problems and for me that's a big thing because my phone goes down as well as my landline because everything I have is with sky and many apps. I have a sky so when I'm wide wake up in the morning and I can't get you know the app I want or anything else I try my phone you know spoke to computers, etc. etc. etc. that was no help until I actually spoke to a wonderful guy called Jan and I explained my problem and he said we'll send an engineer out sent out Chris within 25 minutes. The engineer was here. I was in five minutes. Chris solved the problem. It was just something I didn't think of because obviously over the years I've been with them. I can talk various things for myself, but this was something I hadn't thought of and Chris did a wonderful job. I felt rather silly actually, but he assured me there was nothing to be silly about I'd be so gracious and so kind that is why I am writing this because any other company, the gas company, the electricity company any other company I can never imagine them being as courteous being as helpful and being as quick as John and Chris were today so I'd like to see once again a big thank you to Sky Television, whom I don't care what happens I would never ever leave them and to be honest the package I get if I got in any other cable network, it cost at least 50 pound no more and I know that for a fact. I haven't been pressured into this than anything. I was just so amazed at how quick I would responsive how kind and how courteous it all almost made me feel as if maybe the problem in the energy because it was so nice the way they handled the problem. It was so sweet and out of the way to talk to me about everyday things as well with other people just walk in so the problem and back out again they didn't and Chris as well. I bought myself a new DVD recorder he offered to put that in as well set it all up for me. No one else would ever do that so I'd say thank you to Chris and Jan for today's service. I'm talking about I was between 10 and 11 o'clock and eight and 10 o'clock. I would just say thank you so much guys and big hugs to Sky Television  kind regards, Ellen Caton ... View more

I recently had a problem with my sky Q box keep freezing screen then just dropping out completely ,  I was having to reboot it 2-4 times each day  technicians came out to help ,, they came right on time , the 2 lads were very professional and had the problem sorted in no time at all  I am very grateful and pleased for all their help they gave me ,,Well done lads " regards john ... View more

Thank you once again David (Sky Hub Merry Hill). You persevered to give me excellent customer service this morning. I now fully appreciate Sky's service and systems. Virgin cannot compare. Kind regards   Ronald Warren ... View more

We have been having WiFi issues for almost 8 yrs and Darren fixed it for us.  We are so grateful, he was timely, polite, professional and friendly.   ... View more

Thanks to the man who came out from sky to relocate my sky dish on Saturday 18th April. Great service and explained everything to me. Sorry cant remember his name. Answered any questions I had with no problems.  ... View more

Dear Sky Customer Service, I am writing to provide feedback regarding the engineers who recently attended my property for my TV and broadband installation. I would like to formally recognise the excellent service they provided. Both engineers were professional, courteous, and extremely helpful throughout the visit. They went above and beyond to ensure everything was set up properly and that I fully understood how to use the services. What stood out most was their willingness to take the time to make sure everything was working perfectly, along with their friendly and respectful approach. It made what can sometimes be a stressful process feel straightforward and well-managed. I believe their level of customer care truly reflects positively on your company, and I would appreciate it if this feedback could be passed on and their efforts recognised. Thank you for providing such a high standard of service.   ... View more

I would like to send a big thank you to the engineer that came out this morning, unfortunately i didn't catch his name but he fixed my broadband and lowered my bill he was brilliant so thank you. ... View more

On the 15th April onw of your Sky Engineers, Darren, came out to my address as I had no signal for BBC2 and some of the pictures on my recordings were distorted. Darren never stopped trying to sort out the problems and in the end he found that a wire that was connected to the sky dish had been badly freyed so he had o replace it. Please pass my thanks to Darren who is always very pleasant and extremely  helpful and I recommend that Darren should be commended. Thank you.    Mrs Angela Long ... View more

Lovely lee came out and done my repairs today He spent an hour and went over items as my hearing is impaired,slightly.so now I have a new box cables sorted.very happy bunny ...M.CAPEL so defo.10.out of 10 ... View more