Send Thanks to Sky

Date of Calls: 11th July, Time of Call: Approx 12:00   I am doing this as I never got a survey after the call, may have been my fault 😁   I would like to ensure a really helpful Scottish Lady receives the formal recognition she deserves from her manager. I have been a Sky customer for 26 years, but I was on the absolute brink of cancelling my entire subscription due to an appalling online live chat interaction earlier that day. The live chat agent, Shagufta, gave me completely incorrect refund information, lied when challenged, and aggressively tried to missell me broadband under the guise of me being a "valued customer" when I had just told him I would want to leave!   Luckily, I phoned up afterwards. An agent transferred me over to the Scottish lady (without telling me so it was a bit of a surprise), and she completely turned the situation around. She was helpful, friendly, and an absolute pleasure to deal with. She went completely above and beyond to try and save my custom . She actively stopped me from leaving Sky after my awful experience on chat., she listened to my technical issues regarding why I had gone from Sky Q to Stream as I had no signal due to a tree I did not own. She tried everything to save me the full cost of a Stream puck but unfortunately could not.   When she couldn't waive the full amount, she proactively applied a £15 credit towards the puck.  She even took the time to check if she could save me any extra money on my existing package. Her manager needs to know that her brilliant customer care is the sole reason Sky did not lose a customer of 26 years today. Please track her down and log this formally. My email is the same as for the forum but if you need more message me and I'll let you know what you need 👍.   I also request that the chat transcript prior to my call is pulled so the first agent, Shagufta,  can be advised on how to deal with someone, not give very poor service and misinformation.   Thanks, Steve ... View more

Thanks goes to Claire today for her help in organising a refund from a closed account.  I haven't used the Sky Community and was very sceptical that it would be of any help, I pleased to say that this scepticism proved unfounded.  Quick, simple and sorted!  Thank you 🤗 ... View more

It has taken me months to telephone Sky. I have major anxiety issues and this simple task overwhelmed me. Today I bit the bullet and made the call. I couldn't keep taking money from savings to pay the bill. This went on for months which made my anxiety worse. I spoke to Yasmin, who was very patient, she allowed me to get my breath and take my time. Yasmin is a little gem and a credit to your business. I wish there was a contact email for people in my position as telephone calls are extremely difficult, unless of course you are lucky enough to get Yasmin every time. But that's not a guarantee and It took months to get to that point. Thank you Yasmin! ... View more

Really good understood really helpful  ... View more

After almost two hours on the phone, I was transferred to a really helpful person (who I believe was in the billing department) who helped me unlink my Sky account so that I could login to the correct account on the MySky app.   I didn't get her name, but I believe she had an Eastern European accent and the call ended at around 7:55pm. I couldn't tell whether I needed to stay on to complete the feedback survey, but if I did, I would give her a full 10/10. She was helpful and committed to sorting the problem. Please help find this person so she can get the credit she deserves. ... View more

  Dear Sally, I am writing to express my sincere thanks for your phone call today regarding my ongoing issue. (Case Reference: 4602647770) It was an absolute pleasure to speak with you. I greatly appreciated your professional, & courteous approach. You listened to the issue, grasped the situation immediately, & resolved it with the high standard of customer service that I used to associate with Sky. Thank you for arranging the credit to be added to my account. This is a very fair resolution & a greatly appreciated gesture of goodwill for the time & effort spent chasing this matter. Because of your excellent handling of my case, you have completely restored my faith in Sky's customer service. Thank you once again for your invaluable help. Kindest regards, David ... View more