Send Thanks to Sky

I spoke with Michelle in the loyalty team by accident (looking to speak to a manager regarding a big problem) and I have to say it was the best accident as Michelle was amazing from the first call on Thursday. She went above and beyond as she knew what the problem was but admitted she did not know how to resolve it. Michelle said she would refer to a higher department that do not take calls, she arranged a time between 11am and 12pm on Minday to call me back. Michelle called me at 11.01am with a resolution to my problem. I have been blown away with the outstanding customer service from Michelle, she is a credit to your company and could easily train staff on customer service skills. Thank you Michelle, you are a STAR ... View more

After a recent call to Sky I just wanted to say thank you to the customer service team, they really are lovely and they helped me out a great deal. Give these people more money they deserve it. ... View more

Hi there I wanted to take a moment to share some positive feedback following a recent complaint I raised regarding my billing. Having previously experienced issues with my broadband, I had already provided positive feedback about a technical support representative who visited my home a couple of months ago. She was incredibly helpful, refreshing to deal with, and took the time to share practical tips to improve my connection, which made a real difference.   More recently, while reviewing my billing, I noticed that two direct debits were being taken, which I hadn’t previously realised was normal. As a result, I had misunderstood my total monthly cost and identified that I had been overpaying. My complaint was handled by Scott, who has been excellent throughout. He resolved the issue fully, including arranging a refund for the overpaid amount, and consistently kept me informed along the way. He communicated clearly, managed expectations well, and was both friendly and professional at all times.   I wanted to pass on my thanks and recognition for the high level of service I’ve received. It’s very much appreciated and reflects positively on your team. ... View more

Planned to leave sky today after 12+ years but had terrific service from a gentleman in Customer Services this morning around 10am (named Stellen or stellan?). Deftly handled my high irritation. at the confusion created by the previous salesman....moved quickly, intelligently and with a polite charm (without being smarmy!) to remedy my set of issues. I wish he worked for me, please congratulate him and thank him. Simon  ... View more

I was hoping for a call to rate Ash'a service but didn't receive one. I wanted to say he was the most helpful customer service on the phone I've ever had by any company. Such a kind soul. Please do pass on the message!  ... View more

I have just had a phone call with Marvin who gave excellent customer service and gave us the exact products we wanted. Thank you for your excellent customer service! ... View more

On recently moving and having to change from SKY Q to SKY Stream - The whole episode was a disaster. After 24 years as. SKY Customer I had decided to use my 31 day period to cancel and move to Virginia Media. i was very lucky on 26 March to be put through to Alex in your South Wales Centre. Alex immediately understood why I was so unhappy with SKY. He sorted out my contract, advised me with streaming issues, and helped me with how best to use Sky Stream. This was top class customer service and help, the opposite to my earlier experiences in March. So big thank you Alex I am staying with Sky. ... View more