Send Thanks to Sky

I would like to say a big Thank you to Stuart in the Glasgow office who dealt with my enquiry last night. i have been a Sky  customer for over 30 years and felt Stu dealt with my enquiry professionally and respectfully 10/10 ... View more

Was served by Mir in Bulgaria this morning who made a 1+ hour call feel like 10 min! Outstanding professionalism and warmth - really left a lasting impression on me (thank you Mir!).  ... View more

Thank you Scott for your excellent service today  You fixed my WiFi issues quickly and efficiently regards John ... View more

I would like to give a huge shout out to Sanket ( I believe in the technical team ).    After many weeks of phone calls and emails Sanket has restored my faith in Sky customer support.    I think a lot of your team could learn from his customer service skills.    He resolved my issues even though it was not his department as I was transferred to the wrong team.    Huge thank you 🤩  ... View more

both came in to my home under the agreed 2 hours window. They introduced themselves and did a wonderful job on increasing a quite low speed at my home and my office.  The visit was from Nick and Angela and they came in on 26th of November between 8-10am in Milton Keynes   THANKS BOTH! ... View more

I wanted to take a moment to express my sincere appreciation for the exceptional service provided by Lori Hilton today. After Sky had inadvertently cancelled our contract, we were left with limited access to our services and spent two days being passed between departments without any resolution. It was an incredibly frustrating experience — until Lori stepped in. From the moment she took ownership of the issue, Lori demonstrated remarkable patience, genuine care, and outstanding diligence. She personally liaised with multiple teams, kept me fully updated, and made sure every aspect of the problem was resolved. What truly stood out was her commitment: she didn’t just promise to follow up — she actually did, calling back to ensure everything was working as it should. Lori turned a very stressful situation into a positive one through her professionalism, empathy, and determination to help. She is an absolute credit to Sky and a shining example of exceptional customer service. Thank you, Lori — you made all the difference today. ... View more

This is to say a HUGE Thank You to Laurie who is in the Retentions Department. I called to check out my contract & see if I could get a better deal & price on my current package. She was amazing, listened to me & then did her best to get me a better deal. So very polite, friendly & helpful, I was really pleased with her handling of my query & her expertise. ... View more

I was having problems solving an issue with my router, and trying to disable the wifi. After hours of trying myself, I decided to call the customer support line. I had, and I dont say this lightly, the kindest and most helpful customer service person ever. I believe her name was Stephanie (I really hope I'm remembering her name correctly), and she deserves the best. Sky are very lucky to have someone so friendly and helpful on their team, and I cant say enough kind words about her. My issue was solved within minutes, and I am very thankful for her help.  I want to wish her a great rest of the week, and for her to know she's the best. ... View more

I can't quite remember her name but I spoke to a lovely Irish lady on the phone who was very helpful and friendly! Thank you very much.  ... View more

I just wanted to say many, many thanks to Randip Sangha. We wanted Sky broadband. We rang him via my mobile phone, and I told him I was disabled. He was very patient with me and my mum, and he explained all about the different subscriptions. He did all that we asked for, and he explained it all in an easily understandable way. His manner was very respectful, and to both of us, I would give him 20 stars out of ten. I always feel it hard to speak to people on my mobile because of my disability, so I would highly recommend him to talk to if they find it hard to talk to people via the phone. He puts you at ease again. 20:stars out of ten. I wanted to express my sincere gratitude to Randip Sangha. We were looking for Sky broadband and reached out to him on my mobile. I mentioned that I am disabled, and he was incredibly patient with my mum and me. He walked us through all the different subscription options and did everything we requested, explaining everything in a way that was easy to understand. His manner was very respectful, and I would give him a perfect score of 20 out of ten. Since I find it difficult to speak on the phone due to my disability, I would highly recommend him to anyone who struggles with phone conversations. He puts you at ease again. 20:stars out of ten.      ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️           ... View more

Ikran helped sort a great renewal package for my Dad who unfortunately suffers with Dementia which has changed his viewing habits. She was very kind and understanding, and saved us money too! ... View more

I want to send a massive thank you to Craig who I spoke to on Friday 21st November at around 18.30. He calmed me down straight away as I was angry when I rang. He explained everything to me so clearly and sorted the mixed up with my new email address. He was so kind and understanding. He is a real asset to Sky and I really hope Sky know this. Please pass this message onto him. As I wasn't aware the survey expired after a day. Yours Sincerely  Jenny Sargeant  ... View more

Hi Sky team,  I would like to thanks Olly for sorting out the problem of upgrading sims it was really generous of her that she went through the all contract briefly and ensure that all the information in the contract was right regarding the payment price of monthly contract sims! Also, that she stayed on the call whole time while she was organize the contract and ensure that I could see the correct payment detail on the Sky app.  Therefore, I would like to say thank you so much for her help and support 😊😊!  Thank you,  Harpreet Kaur  ... View more

I spoke to advisor Tabassum on 21st November. I believe she is based in Bengaluru. She was extremely professional and polite, quickly resolving my query. She also provided helpful guidance and suggestions regarding other devices. Overall, her communication and customer service were excellent, and I truly appreciate her assistance. ... View more

I'd like to pass on my thanks to Touseef (I think that's how his name is spelt). He ambushed me in the Trafford Centre on the 23rd October and convinced me to take out a Sky mobile contract.  I'm pleased with how easy the transfer process was and am very happy with the vaue for money the contract represents.  I have to admit I usually try to dodge salesmen but he was engaging, and I must have felt a bit bored(!) On the evidence of my short interaction, he's an excellent representative for Sky  - informed, helpful, friendly and not in the least bit patronising.  If I needed a salesman for my business, I'd certainly try to poach him!  Please pass on my thanks - top bloke! ... View more

The sky engineer that came to mine yesterday was lovely and he fixed the sky for me.he was courteous and very friendly  Sunderland area  ... View more

I just wanted to express my thanks to Marie form Sky who was fantastic and sorted out my issues which have been ongoing since July. She was absolutely fantastic! and deserves a huge bonus or a wage increase, for her kindness, Understanding and helpful nature. Thank you so much and i hope you have a brilliant Christmas. Many Thanks John ... View more

The engineer was initially booked  in between the hours of 0800 and 1300 on the 20/11/2025. However we received several updates and  had messages reducing the window and he eventully arrived at approx 10.00am. His name is Lynden from the Chester area and he was most efficient and professional in the way he tackled the job and explained the updates  that  the replacement unit offered.        ... View more

Thanks Surag for all your help today in renewing my contract for the next two years . You were polite and extremely helpful. ... View more