Send Thanks to Sky

I’ve been a Sky customer since mid-November, and it’s been a truly transformative experience for my business. I’ve learned how to operate without internet, how to talk to walls, and how to wait for engineers that only exist in the realm of fiction. Since November 15th, Sky and their best friends at Openreach have treated my scheduled appointments like "Save the Date" invitations that they always intended to decline. Including today! Another day of sitting in an empty office, staring at the door, waiting for a man in a van who clearly has better things to do. The Sky Business Experience includes: The Silent Treatment: No calls, no texts, no carrier pigeons. Just pure, unadulterated silence. Creative Incompetence: Being told "we're looking into it" while the calendar flips from November to December to... well, forever. A "Business" Service: If your business model involves not actually doing business, Sky is the perfect partner for you. If you’re looking for a provider that treats your livelihood like a casual hobby, Sky is the limit! For everyone else, maybe try a couple of tin cans and a very long piece of string—you’ll get a more reliable connection and much better customer service. ... View more

My 88 year old mum had a no signal message today which I tried, and failed, to sort by myself.  After a stroke mum's language skills are limited but she does understand and enjoy Strictly, and the final is tomorrow. Around 1 o'clock, maybe 1.15 I phoned for assistance (a POA is is lodged with Sky)  I spoke to Fiona, who was friendly, patient and knowledgeable and she talked me through the steps to resolve the issue.  She was so incredibly helpful and was determined to solve the problem - and she did! My mums face when she saw it was fixed was a picture- she even shed a few happy tears!  Thank you Fiona, I really appreciated you help. ... View more

Thanks to Lind for both checking back on my continuing broadband issue but most of all for the incredibly fast replacement of a dodgy Stream puck when a call on Wednesday afternoon meant I had the replacement by 8.40 on Thursday morning. Accept the timing was fortunate but respect to Sky's logistics team for a rapid turn tound at this time of year.  _ ... View more