Send Thanks to Sky

I wanted to say thank you very much to Shaun, I spoke to him this afternoon who was very helpful and sorted out my bill. I accidentally ended the call before the survey. ... View more

I would like to send thanks to Chris who resolved my issue of wifi between my router and my Sky Q box. He went the extra mile to get everything working, after a very frustrating period. Thanks Chris, very much! ... View more

I am writing to express my sincere appreciation for one of your employees, Jules, who has provided me with absolutely outstanding customer service. I have been dealing with an ongoing issue with Sky for over a year, which has been incredibly frustrating and stressful. Despite numerous phone calls and attempts to resolve the matter, I felt as though I was getting nowhere until Jules became involved. From the moment Jules took over my case, she has gone above and beyond to help me. Not only has she helped resolve an issue that had been dragging on for so long, but she has continued to personally contact me to check that everything is okay. What makes her service even more exceptional is that she has continued to monitor my account, making sure everything else is up to date, running smoothly and that there are no further issues. She has taken the time to follow things through rather than simply dealing with the original problem and moving on. That level of dedication and genuine care is something I truly appreciate. Throughout this experience, Jules has shown kindness, patience, professionalism and a genuine commitment to helping me. After more than a year of feeling frustrated and unheard, she has completely restored my confidence in Sky’s customer service. I would be extremely grateful if you could check my account to identify Jules and ensure that this feedback is passed directly to her manager and the relevant recognition team. I really want her hard work and exceptional customer care to be acknowledged. It is rare to come across someone who takes such personal responsibility and pride in their work. Jules has not only resolved my problem but has continued to make sure I am looked after. She is an absolute credit to Sky, and I sincerely hope she receives the recognition she deserves. Please pass on my heartfelt thanks to Jules for everything she has done and continues to do. Kind regards, Zahra ... View more

Although he couldn't solve it over the phone,Vic has arranged a delivery of a new viewing card for me. He was really patient and helpful,worked through all the ways to solve my problem.  His name is Vic,I called him at 4.30pm 29th October . I think you should give him a raise. Thank you Vic D. Grier  ... View more

I had submitted a complaint to Sky about the Switching Credit Team, my refund for early termination charges and poor broadband connection in parts of our house. The whole thing seemed to go on for far too long. Thankfully, I ended up speaking to Jay in the Customer Priority Team, and what a difference he made! 👏👏   Jay took ownership of the problem, listened, understood my concerns and got things sorted without any messing about. He was professional, helpful and proactive, and did exactly what I had been hoping someone at Sky would do from the start.   I honestly cannot thank Jay enough. He turned a really frustrating experience into a positive one, and Sky should be very proud to have someone like him on their team. He is a real credit to Sky, and I hope he gets the recognition he deserves. 🏅⭐ Thank you, Jay, for finally getting this sorted! 😊🙌 ... View more

Thank you SO much for shouting down the phone at me because YOU missheard me. Thank YOU for the panic attack that resulted from your actions. Thank YOU for making me nearly LOSE MY JOB beause i was unable to contact my customers over the phone because of it and THANK YOU for the zero accountability you have taken and ofcourse, the apology you have yet to give me. ... View more

Thanks sky for a grate prospect it's good 👍  ... View more

I am a SKY TV, Broadband and Mobile customer, over the last 12 months I have got extremely frustrated with issues across all of these services but tech savy enough to do resets, turn on/off etc, my frustration boiled over this morning so decided enough is enough and tried to contact SKY. Chat BOT, you need to dump it please, absolute joke of a system, half an hour later and frustration has boiled into absolute anger at SKY. I eventually find a customer services telephone number, old school and get through to a human being, an absolutely lovely human being, Asparuh, from Belgium, what an absolute credit this man is to SKY, patient, understanding, guiding, knowledgable, considerate, professional and resolute in their approach. The man deserves a SKY award for total customer satisfaction, absolute legend of a gentleman, give him a pay rise, now!!! An absolute credit of an employee of SKY.   Problem resolved, took a bit of time but job done, all credit to him, just dump the Chat Bot please, more of Asparuh's please, a proper human connection and understanding, not Chat Bot's.   I was so ready to dump SKY, all in, this man has got me back onboard, you need to give him some credit, a bonus or pay rise, absolute credit to him.       ... View more

I recently spoke to Karen on a couple occasions regarding an issue with open reach and installation. She was really friendly and great at explaining what she was trying to do to help. Initially an appointment had been booked for about 5 weeks away, and she promised to send a request over to try and bring it forward. The next working day she personally called me back to let me know the date has been pulled forward, and wanted to see if there was anything more she could do. We had a bit of a laugh on the phone, and she really did turn around a situation for me. Thanks Karen! ... View more

I just wanted to say thank you for your excellent content on tv - especially Sky Mix and Sky Arts. I was just watching 'the Handel scandal' about Handel's first foray into opera with an English libretto. Excellent and reminds me of Handel's own version of the opera 'Acis and Galatea' with English libretto. If you would like to know more, send email address and I'll send a video of the 2nd Act, which is beautiful and performed by birds (avian puppetry!) and the wonderful soprano Patricia Janeskova. ... View more

Craig fixed the problem with our satellite dish today and got connectivity between our main Sky box and Sky Q which had been really problematic. He has a great manner and excellent customer service. I hope he will get some recognition for his good work.  ... View more

I wanted to say a huge thank you to Sky call handler Nithya who organised my phone and broadband move to our new home. She was so helpful and we're now paying less each month! She also managed to arrange the installation date for the day we move. Excellent customer service.  ... View more

I want to send a big thank you to the 2 engineers who came out today - both called Matthew. i had some vandals rip the fibre line out of the ground and they spent over an hour to restore my connection.  the two guys were absolutely incredible and explained everything to me that had caused the disruption.  i cannot thank them enough as my fiance and i both work from home and this allows me to stay at home instead of travelling to the office! give them a raise please and thank you 🙏 ... View more

the thechnical support team today were both helpful and professional in every way , with much appreciation   ... View more

Sky emailed me to advise that they would install full fibre to my home. A date and time was arranged to suit me which was much appreciated. Firstly, Open reach installed the outside box to my wall with no disruption or disturbance to me prior to the installation date as advised by email. Sam and John arrived as arranged on 22 Oct 26 to install the boxes and router inside my home. They were exceptionally considerate and patient with me personally, and took every step possible to ensure the boxes and router were placed in the most efficient and practicable place with my preferences taken into account. I cannot praise their work highly enough, so discreet, tidy and no mess whatsoever, no clearing up by me needed afterwards. They went to exceptional lengths to install full fibre in my home and I will be forever grateful to them. It's all working perfectly and I'm absolutely delighted with Sky and Openreach for their communications and hard work throughout this whole process.  ... View more

I had fibre broadband fitted, but immediately after, my landline would not work. I could neither make nor receive calls. I messaged SKY every day but did not get any further. After 5 days without my phone, I phoned Sky and spoke to Simeon. He was extremely helpful, and after uploading photos of the equipment, he realised what was wrong and explained how to solve the problem. He talked me through all the steps, and I finally managed to get my landline working again. As a pensioner who relies on my landline, I was very grateful to Simeon for his patience and help. I cannot praise him enough for all he did.   ... View more

Many thanks to Sam  who sorted out my new contract with Sky mobile.  He was friendly and informative and succeeded in putting my mind at rest. I am now a firm Sky mobile supporter!! I have been waiting for your usual questionnaire to follow so I could give him maximum points but have not received it yet. ... View more

Hi! I’d like to pass on my sincere thanks and positive feedback for two Sky customer service representatives I spoke to today, 25 October, at approximately 3 pm.   I’d particularly like to recognise a gentleman from Sky’s blocked accounts team who was exceptionally helpful when assisting me with my blocked Sky TV and internet services. He took the time to help me with my issue and then went a step further by transferring me to the correct team to arrange replacements for my remote and puck.   I was genuinely grateful for his patience, professionalism and willingness to help. He made what could have been a frustrating experience feel much easier, and I really appreciated the effort he made to ensure I was put through to the right team. His customer service genuinely stood out to me, and I want to make sure his efforts are recognised.   I’d also like to thank the lady I spoke to after the transfer. She was very helpful too, and I really appreciated her assistance with getting the replacement process sorted.   Unfortunately, I don’t remember either of their names, and I accidentally ended the call out of habit before completing the customer satisfaction survey. I’d really appreciate it if Sky could identify both representatives using my account details, the approximate time of the call and the nature of my enquiry, and pass my thanks on to them and their managers.   The call was at approximately 3 pm and lasted nearly 30 minutes. I hope you can identify them using the information above. Thank you! ... View more

Hi, I hope Anjana sees this. I'm sorry that I think I accidentally hang up as I think the survey link is sent to the phone / email. I would like to say a big thank you to Anjana for helping us with our billing and Disney plus issues. She takes responsibility and not passing me around like the others and sort out our account for us. Big thank you! ... View more

I just want to say a massive thank you to Riz. Thank you so much for taking the time to resolve my issues I've been having. I've had quite a bad experience with sky over the past few months, failed call backs, bad customer service and being transferred from department to department with poor notes left and having to explain myself all over again. Riz kept me on the call spoke to who he needed to speak to from whichever department was needed, made sure I knew he would call me back if we was disconnected and managed to sort a issue out for me I've been trying to resolve for months. He was polite, customer service from him was exceptional and I was treated like a valued customer. I haven't felt like this during my previous calls over the last few months, and I really feel that he deserves the credit and praise for this. An absolute credit to your department and to sky I'm not sure if it was the cancellations team but I hope this reaches you and your managers, as you are the reason I'm still a sky customer. Thank you again for resolving what I thought would be another useless call.  ... View more

I recently had a terrible experience with scammers who made me believe they were from Sky and ultimately scammed me. The matter was reported to the fraud team, and my case was then taken over by Melville. From start to finish, Melville was absolutely brilliant. He was supportive, professional, understanding and helpful throughout what was a very stressful and upsetting experience. He guided me through the process, kept me reassured and made me feel that my situation was being taken seriously. Most of all he didn't make me feel stupid for believing the scammers. After such a distressing experience, having someone like Melville handling my case made all the difference. His customer service was exceptional, and he is a real credit to Sky. I cannot thank him enough for the way he dealt with my case, and I hope this feedback is passed on to him and his management team. Thank you, Melville, for all your help, kindness and professionalism. You turned a really negative experience into a much more positive one, and your efforts deserve to be recognised.   ... View more

I spoke to vusi this morning about 10am, and she did very wonderfully. She listened to my complaint was ready to help, explained the process and policy simply. A good service professional!!  ... View more

I just wanna say a big thanks to tia from Liverpool she is a credit to sky and deserves a big bonus the way she talks to customers and really helps fix the problem. Thankyou tia ... View more

I have  enjoyed a number of weeks of Sky's very kind offer of adding cinema for extra £7 a month. On my latest review of my subscriptions i decided to stop meanwhile my subscription , as I had caught up on the movies i wished t watch and therefore.  All very well so far and with the remaining ultra package + sports and netflix etc more than enough to watch. I was astounded to discover on my credit card a charge for services SKY MKT PARAMOUNT for £12.99.  What the hell is that I thought ( actual words used slightly different 🤣🤬I i had never ordered Paramount nor did I want it .  I could find no notification of this by email via App - nowhere??? Then i noticed that when looking at the small print detail of my initial order for Sky cinema very kindly was added, free of charge access to Paramount. Didn't want it , didn't ask for it never watched it ! Cancellation of cinema  I would have assumed would result in a cessation of Paramount . Not so it seems! Without the courtesy of being asked or notified in any way Sky decided i should have tho added separately and additionally to by bundle. and have charged separately premium membership of Paramount for £12.99. So to recap: I cancelled cinema costing £7 and have as a consequence been charged a cancellation fee of £12.99 per month 🥳  So my prudent behaviour in this case has resulted in an additional cost of£5,99 a month and further punishment of no access to Cinema.   You Couldn't Male it Up  !!!!    I would appreciate some sympathy from you nice people at Sky and refund the unrequested £12.99 taken from my credit card without authorisation to do so. Please please please don't just  point out to me the relevant passage buried within your T&C s entitling such behaviour .   Kind Regards      ... View more

Had a horrendous morning with scammers compromising my mobile number. Spoke to three advisors on the same day about the issue, and they provided wrong information and even laughed whilst I was on the phone, distressed.   I asked to speak to a manager on multiple occasions but was transferred to various departments; at this point, I became really frustrated and decided that I wanted to leave Sky after being with them for 10+ years due to poor customer service, whilst going through distress.   The third person I spoke to, after being asked to speak with a manager, transferred me to Phumelele (who is not a manager). However, the way she handled the call with compassion, empathy and understanding was remarkable.    She managed to resolve the issue in a compassionate manner, and even though it took me three other agents with subpar customer service, I got through to Phumelele, who was exceptional, and I cannot thank her enough.    I strongly suggest that Sky hires more people like Phumelele; otherwise, you will be losing customers. She is a credit to Sky, and it is because of Phumelele's down-to-earth nature and professionalism that I am staying with Sky.      ... View more

This is to say a heartfelt 'thank you' to the lady who fixed our Q-box am Tuesday 20th Oct at about 10 am (sorry I didn't catch your name) with admirable skill and sympathy (we are in our mid 80's and TV is important).   ... View more

We had connection issues with our SkyQ equipment. We were passed to Sheila whose Sky ID is SCA01.  Sheila was outstanding throughout the journey to correct our problem. She was empathetic, patient, courteous and technically knowledgeable.  Every call back call she diaried to assist us she called back without fail over a 2 month period.  I can say without Sheila's determination to find a solution to a difficult problem we might have given up on Sky after nearly 28 years. We haven't.  We wanted to make sure Sky knew the value of Sheila's commitment to her job and to Sky but more importantly we wanted Sheila and her manager to know she is an outstanding employee and person.  I would also like to compliment Mark,  the engineer who worked with Sheila as he too was determined to resolve the connection issues and did so on his first visit. Unfortunately I don't have his Sky ID.      ... View more

I had a visit from a Sky engineer called Lee to my address in SW16. He really was the most amazing person and went above and beyond to help me. He resolved all the issues with a positive and kind attitude. His patience in addressing my queries and leaving me with a fully working set-up (after 3 weeks without TV due to sky box hardware issue) cannot be under-estimated. Thank you Lee for all your help and positivity. You were very kind to this pensioner and I am truely grateful. You restored my faith in human kindness. You made my day. Thank you.  ... View more

I had an issue with my broadband starting October 16. My first try to contact sky was quite frustrating as there is no way to reach a person using help phone number and you must use the online tool which at the beginning was showing "everything is fine" so there was no way forward. luckily for me after some time (about an hour) the online tool finally found that there is an issue and allowed me to speak with an agent. I don't recall who was helping me on October 16 but it ended up with case being escalated to the network team. There was another challenge afterwards as I got sms next day saying "we need more info from you, please call us" only to get once again the non flexible IVR saying "please use the online fixing tool". After some fight with it again I was able to speak with an agent, provided more info and was told there will be be engineer visit arranged by Wednesday October 21 to help me on site.   On Wednesday mid day (October 21) I called again (after once again fighting with the online tool as before that it's impossible to reach an agent even if you have open issue...) and was connected to an agent I believe her name was Christina (I'm sorry if I'm wrong). She was the most helpful person I've spoken to so far. She not only confirmed the previous agent didn't schedule engineer visit (or at least it wasn't recorded in the system) but also told me that network team asked for more info and guided me on what's exactly is missing and patiently waited for me to remove the cover from my rack where ONT device is located to send those missing photos. She didn't stop here, she tried to reach out to the network team online to ensure my case would be picked up and they can look at newly provided details to find out next step. Once network team came back she helped me over the phone to do the additional troubleshoot attemp (resetting the ONT device to factory settings). When this didn't work either she once again didn't stop here but called the network team again to ensure they'll take next step and finally book an engineer visit to my apartment. I immidiately got sms message with details of ONT engineer visit which helped me to be sure that this time someone would come. Not only this - I think she was able to escalate the case and could arrange engineer visit for tomorrow, which is much faster than what I was anticipating. Overall - I would say she saved the day! I was very close to consider saying goodbye to Sky because of the frustration with getting help, but Christina turned the tide and I'm confident now that my issue would be fixed and I can happily stay as Sky customer for longer. Thank you very much!  ... View more

Firstly, Ayesha assisted me with changing my phone number, I couldn't do this on the app due to my number, that was already  registered, no long being in service.  She then changed and updated my security details so it was easier to get through.   Then the query I had was regarding bad wifi signal upstairs for the past 2 years. Ayesha handled my frustration and instantly kept me calm by identifying a positive plan of action.  After taking me step-by-step through a factory reset, she advised of a product that would improve the wifi signal upstairs. She scheduled this for delivery ASAP. I received this the next day, and havent had any buffering issues since.  Today, Ayesha called me to check that it was received and everything was working.   I was surprised with the call today, as this wouldn't happen with any other providers. She made a promise (which i forgot about) and she kept it by contacting me to check everything was ok.   It was above and beyond and a really nice finish to my initial query (that could have led to a complaint if there wasn't any steps to resolving the signal).      For a customer service specialist to be on the phone this long, and not have a change of tone, or get agitated, or show signs of (omg customer, just go) this was dedication to service.   You've got a fantastic employee there, Sky. ... View more

Thank you 10/10 ... View more

Thanks to the best Bulgarian Agent Bulgarians are best make sure they raise their salary you pay good money you should hire Bulgarians directly to pay them better  without 3rd company ... View more

I'd like to thank the lady who kindly changed my data usage plan today.  I believe her name was Sney, I hope that's right.  She was very friendly, helpful and competent. ... View more

I moved into a new build property which didn't have Openreach connectivity until right at the last minute (the day we moved) and we weren't able to order any services until a few days after we moved.  Moving home with no internet connection for at least a week was one of the most frustrating things, Openreach also pushed our original activation date back by a few days too which added to the frustration.  On top of all this, Royal Mail then lost our new Sky Hub which meant we were unlikely to have any connectivity available even after our service had been activated. I called Sky thinking I would end up in an infinite loop of pain, but was surprisingly met with a colleague over the phone who was patient, understanding, and managed to get me a fantastic resolution.  I'm genuinely so impressed with my first interaction with Sky, and hoping it's possible to find the colleagues who were involved in dispatching me a new Sky Hub over a weekend to extend a genuine thanks and recognition to them - You truly made a difference and I'm so appreciative!  ... View more

Thanks.  ... View more

I would like to say "Thank You" to Simon for his help today reviewing and renewing my SKY TV subscrition.  I was expecting to receive a post call survey but nothing materialised.  I cannot compliment Simon enough, he made everything very clear and processed my agreed contract efficiently. Initialy after proposing a deal he asked if I would like to think it over and he would call me back in a couple of hours.  Sure enough Simon was true to his word and called me back as arranged. It is so refreshing to have dealt with somebody who explained everything clearly and courteously. Well done👏. Look after Simon SKY as he will be a credit to the business. ... View more

On 16th oct we rang sky and spoke to Devron in sales for new customers. Devron was very professional very knowledgeable and kept us informed on the progress through out the day, we ended up leaving EE and taking out a contract for broadband/tv and two sim only plans. I would like to add that he is a credit to the company and impressed two pensioners and out our minds at ease for the changeover. Thankyou Devron, From Geoff & Pauline Wiggins  ... View more

Thank for your service and how on point your are with dealing with enquiries  Thank you  ... View more

Im sure that the department was in Scotland. Two lovely ladies have been so helpful.  I cannot thank them enough. They are Yvonne and Joanne. They are both on the same team. I have been in tears more than once whilst trying to sort out the problem. I am not well and it has taken its toll on me. Trying to make phone calls to sky which have sometimes lasted up to two hours all whilst juggling doctor and hospital appointments.  Before I spoke to these two 'angels' I had spoken to at least 3 other people (who definitely had an Indian accent) all of whom promised that the matter was dealt with before ending the call, but who , in fact did nothing. Yvonne and Joanne, I sincerely hope that this message reaches all the right people,  including yourselves.  Thank you xxx   ... View more