Send Thanks to Sky

I'm sorry I can't remember her name but I would like to express how friendly, patient and helpful she was, she went above and beyond to help me and I came away from the phone call feeling very happy, she is a credit to your business and I'd like you to pass on my thanks to her.  ... View more

I would like to thank Aaron who helped us when we had an issue with our new Sky Puck. We contacted Sky at 20:50 and he helped us try and sort everything well past his finish time. Thank you Aaron for your patience in helping us. ... View more

we needed to have a new line and socket as well as sorting out BT socket. the guy wes very helpful and professional . Both me and my wife would recommend him  for is work , politeness  and knowledge  and advice. Joshua did a wonderful job  for us and we would like to thank him very much with 5 stars but he is worth much more meny thanks from MR and MRS Russell .     ... View more

Today I had the privilege of speaking to Lori Hilton. She was friendly, helpful and went out of her way to find me deals to help me with my tight budget!  Initially I was dealing with another employee who was not at all helpful, wasn't interested in looking at broadband packages for me and was quite abrupt in her manner.  Thankfully I was then passed across to Lori. By this point I was ready to cancel my sky TV package, however Lori found ways to help my budget and keep me with Sky.  She was very efficient and it was just an absolute delight to be looked after by her. I hope your team are able to recognise her calmness and kindness. I always dread talking about Sky things I dont really understand but for Lori no question was a problem!  In this day and age people are very quick to complain and are never as good at recognising great customer service so I wanted to message and just say how impressed I am with Lori Hilton!  Kind regards Caroline Maries    ... View more

I re-contacted with Sky on 26 March for TV, Broadband and Talk. The Sky opartive was particlaurly helpful and I wanted to leave positive feedback for him. However, no text or other form of message has arrived for me to do so.   Would it be possible for a text to be sent to me from which I could reply to leave some highly positive feedback please?   Thank you.   Scott Harvie     ... View more

We were visited by Andrew, our engineer last week who swiftly improved our home broadband service. We explained that we had moved into temp accommodation after a house fire and then additionally were grieving the loss of a family member.   Today we received the sweetest little posy with a kind message from Andrew wishing us all the best and hoping we get back home soon.   Tomorrow is my birthday, a low key affair this year for obvious reasons. The posy gave me the biggest lift. Thank you so much!  ... View more

I called Sky on 4 April to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. Her name was Priya I wanted to thank her and to let Sky know of her excellent service. ... View more

I recently received help from one of your broadband new connections staff members called Claudean who has gone above and beyond to help me, I've had such a terrible time with my Vodafone broadband recently I wasn't sure about taking out a new contract but after Claudean took the time to listen to all of my concerns, build trust and heal the damage done by years of terrible service I'm not only taking out a new 2 Yr contract with sky but I have chosen to also get sky t.v that will not only save me money on my current subscriptions but will give me more choice. I'm recommending sky to everyone I know because of Claudean and the great work she has done. ... View more

The lady I spoke to on the phone today [removed] provided such a polite, friendly and efficient service. I haven't received an automated survey invite, so I thought I would make sure her brilliant service is recognised on here 🙂 thanks.    Communtiy Moderator Notes: removed personal details  ... View more

Had problem with my Sky Q box connecting to the internet. Michael was professional, patient and helpful. Excellent customer service agent. Thank you.  ... View more

I was having trouble returning my sky equipment and went on live chat with Nikhl. During our chat my laptop crashed and I couldn't reconnect to our conversation 😞 however I saw in my email I'd received a new label to return my equipment and have Royal Mail come and collect it for me ! Thank you very much Nikhl this saved me so much trouble ! ... View more

I normally have much to complain about Sky, but I do love the sports. And I felt compelled to acknowledge an outstanding service engineer who visited yesterday, Usman Baba not only fixed our multi room connectivity issue, plus reconfigured the router to improve download speeds, but managed to drill a hole on our patio step to enable fibre optic, where two Openreach engineers had failed previously. Absolutely amazing service and a lovely person - if only everyone at Sky was like him! ... View more

27/03/2025 (Morning) My mother and I would like to say thank you to Darshan for being an amazing Specialist and representation of what Sky has been about for us for decades (before it went digital)!   We needed help moving to Full Fibre as it is now available in our area. She gave us clear information, searched for deals and gave us the full run down of what to expect. She was patient with my mother and I and showed such a glowing care, warmth and consideration, I was left speechless.  A shiny new package, kind positive words and all the information we needed to make things easier for us in future.  I just had to come here and say thank you to a beautiful spirit!  Thank you again Darshan, we are really grateful!  May you stay as bright as the sun! 🙂   J & P   ... View more

just wanted to give Chandana a big thank you! for making a renewal so easy and pleasant :D. I was so worried about everything going up and wanted to stick to my package as it wells excellent with our family and she definately went above and beyond!! ... View more

Hello, my name is Claire Danks and I am new customer. The woman who set up my account is called Zoe (sorry I don't have a last name). She was excellent, she was very kind, patient and went through everything with me. It was a pleasure to speak with Zoe and deserves my thanks. ... View more

Spencer was assigned our case , due to the engineers not turning up to fit our sky dish on the assigned date. he swiftly took control of the situation and took remedial action to ensure a swift resolution could be offered . At all times he did what he said he would, called back at the times her promised and arranged for an earlier than promised revised date . At all times he was professional, courteous and customer satisfaction was his main objective . Spencer gave me renewed confidence and I was pleasantly surprised when the engineers turned up on the allocated date and then Spencer rang again to check all was well and we were happy with the service provided . he is an absolute credit to your organisation . Thank you again Spencer !!  ... View more

Thank you so much to the last advisor I was speaking to on the phone. I have severe social anxiety and this guy made me feel so comfortable, important and very at ease. Everything was sorted for me very quickly and clearly, an absolute brilliant advisor. He was so personable and made a very big impression, I actually got of the phone thinking that I'll actually remember this interaction very fondly. He was amazing and I hung up before I could send a review, I've been arguing with the virtual assistant trying to get in touch, I've went very out of my way to leave this review as he really earned it. I hope in some way this helps as sky is known for having such lovely advisors, they need recognition. Thank you so so much!  ... View more

Mine is a long story but after butting heads with one of Sky's  Loyalty team members I rang the complaints number and spoke to a lady called Lindsay. Wow, what a difference it was speaking to her. She put me back to a place where I was being listened to and understood.  In a couple of hours she had righted my wrongs and took all my stresses away. Please thank her and hold on to this fabulous human being.Kind Regards.  Mrs. P.Knight  ... View more

Must give an extraordinary thank you to the sky Support Advisors that fantastically dealt with my account today! It was a heart warming experience and I am so so grateful in all their professionalism and knowledge and customer care skills they displayed wonderfully  ... View more

I would like to say a big Thanks To ROM16. You made a difficult situation better. Thanks for all your help and guidance's. I had a laugh trying to sort out my problems with sky. Thanks once again. Tracy  😁 😹 🐈 ... View more

Excellent service from Craig on 27th March he went above and beyond to try to fix my problem so polite,  curtious and respected my property. His attitude was exceptional and a credit to sky. I would rate him higher than 20/10 if I could. Well done Craig  ... View more

Many thanks to Tracey from guest list. My broadband went down on 20th February 2025 and was fixed on 18th March.  Tracey kept me updated throughout the outage including a wee chuckle at why an A55 for traffic maintenance was needed for an internal fault in a block of flats. 😁 Many thanks for the professional approach throughout and the banter ... View more

Spoke to URWA at Sky customer service. Contract renewed with no fuss. Everthing explained.,great result, Well done. ... View more

Spoke to Annemarie this morning [ Sat 29/3/25 ] ... it seemed an earlier reported issue [ reported to Julie / Gemma ] had resurfaced. Thanks to Annemaire's friendly and calm approach we were able to troubleshoot and solve the problem. Thanks Annemarie for the help and the update on Julie's efforts re the original report. ... View more

This morning about 8.45am I spoke to one of your women call centre team members from the loyalty department. She sorted out my cancellation for me and she explained the returns process perfectly. I asked her her name but I've forgotten. Maybe it was Rhiannon? It was 27th March 2025 and I was her first call of the morning. She explained the process perfectly and checked my personal details numerous times. She also rewarded my loyalty with sky by taking a 20% off my phone bill for my sim card. I would like to say a massive thanks to my sky lady! I think I was her first call of the day and I told her she was 5* perfection with me! 🌟🌟🌟🌟🌟 ... View more

We are having work done at home, the internet was disconnected and when I reconnected it I couldn't get one of the boxes to work. She helped bend through the steps, was very personable and knowledgable... especially since I understand she is relatively new there. Whilst we were waiting for the router to reboot, we had a nice chat. Builders are coming back today and will likely disconnect it again so she has diarised to phone me back today once I'm back from work to check it's all ok. I didn't ask for that, but I do think it's excellent customer service.    one last thing that perhaps better you don't  include when you pass this on to her, it was her birthday yesterday, she mentioned it during the chat waiting for the reboot, but because she is new there, no one knew. Might be nice if belatedly someone wished her happy Birthday. Let me be clear tho, this is not the reason for the positive feedback, her customer service was on point , the diarised proactive follow up is next level and in this day and age people are all too ready to moan whenever there is a slight problem but no where near as quick to say when something's been good.  thanks    Mike  ... View more

Thank you so much to (I think - Lynn?) for helping me today. I had a complicated issue with my Home Move and she dealt with it all in a warm, friendly and competent manner. Even somehow got me on a better broadband deal despite it having nothing to do with the call.  Lynn (?) thank you. I hope Sky realise what an asset they have. ... View more

A MASSIVE THANK YOU to Lori for all of her help!!    It started as a normal call to Sky, trying to renew contracts. I spoke to a number of incompetent staff. You may think I'm being harsh, but if I went into details I'm 100% sure you would agree with me.  Eventually I got to speak to Lori. After going over contracts, we discovered there were issues with the accounts. This issue had been missed by a number of staff, even though I had always asked. Thankfully Lori was able to discover the issue. She managed the process from start to finish. She was always in contact and liaised with her supervisor and othe staff from Sky. Even when I got irate at times, she was calm and professional.  Today we had a positive outcome to our complaint. My father who is a pensioner was very happy with the outcome. I would once again like to thank Lori, her team leader/supervisor and the investigation staff for their help. Lori should be promoted, she is an excellent asset to Sky. She is the type of person who should be in your organisation. I have dealt with many who were not fit for the job. Sky takes a lot of money from customers, thankfully I was able to speak to someone who always showed ethical behaviour. Thank You Lori, you were brilliant!! I wish you all the best for the future, Onwards and Upwards!!   God Bless!! ... View more

After 35 minutes chatting with Jasmin(Jas) from Sky mobile loyalty section she promised me a staff survey to complete. So here it is. Excellent helpful clear.  I hope Sky recruit more pleasant staff like her to make telephone calls simpler n more understandable.  She cut through the red tape efficiently!!! Many thanks.  AndyM ... View more

Engineer visited today with new router. He smelt gas and sprang into action, opening windows, phoning emergency gas number, turning gas off (following instructions from gas board on the phone). He waited until gas engineer arrived before leaving. So thanks Kevin you could have saved my life (I'm 75) He is a credit to your compamy Brenda Morgan Coatbridge  ... View more

I was getting my new broadband deal sorted  on 22nd March 2025 as contract was ending Mohammed was in the middle of sorting everything when we were cut off luckily i phoned back and Helen came to my rescue and honoured exactly everything that Mohammed was in the middle of doing when his line went dead thank you both so much for giving a great deal and fab customer service you guys are amazing 10 out of 10 @Helen @Mohammed ... View more

Would like to thank Jamie who I just got off the phone to this morning- So polite and helpful and was a pleasue to have his assistance! Best customer care I have recived from any company (person) in a long time! Thanks Jamie. ... View more

Many thanks to the engineer that visited us this morning and restored service after the satellite cable was damaged. He was friendly, efficient & very thorough in checking for further potential problems and ensuring that the full service had been restored. ... View more

Hello,  we got free tickets to Puss in Boots at Ashford on Sunday morning. Can I say thanks to Sky for a great morning and the Sky ambassador, sorry I forgot her name was brilliant. Thank You Jake ... View more

A huge thank you to Mimmo who helped set up my broadband order from scratch. I hope this message gets to you.  Very patient, informative, honest and friendly. Best service ever from a big broadband provider. No wonder he got employee of the year 😁 From  LH   ... View more

Today, Sunday 9th March I contacted your help desk to fix a problem with not being able to set English as my preferred language when opening Netflix on my TV. I was connected to an employee in Bangalore, India, Mr Shuaib Khan and began a complicated 2 hour + conversation. Mr Khan went out of his way to solve my problem and I would like you to place on his record my gratitude for his excellent work today. thank you, Kind regards, Mr Brian Whitelegg. ... View more

I would like to thank Maureen (Mo)  at Sky for everything she has done & helped me over these past months in helping me change to Sky fibre. what an amazing helpful lady she is & a credit to Sky. i am a pensioner  that needed help & Mo definitely came to my rescue & literally sorted everything out for me. nothing was to much trouble for her she is a very caring  polite  kind  lovely lady & very very good at her job. I cannot thank her enough for all her help Definitely would have been lost without her. Thank you Maureen from myself & family for everything you have done for me .xx             ... View more

Gold Star to Mira for all her help today. 1st two advisors were not helpful at all. Finally got through to Mira (from Bulgaria) who was so helpful. So knowledgeable and had more than enough patience. Sky needs more people like her. She was lovely. So thank you Mira from me and my family. p.s. hope you had a glass of well deserved wine !! Thanks again lovely lady  (I hope this messages gets to Mira in the broadband tech team, who lives in Bulgaria)  she deserves to know  ... View more

Many thanks to Matt Stratford for being absolutly fantastic with my sky home move! He went above and beyond and the service he offered was second to none! This engineer should definitely be recognised by Sky for all his hardwork.  ... View more

Just want to say a Massive Thankyou to Sky Customer Lady Daisey from Sofia Bulgaria who added Sky Talk Shield to my Landline, also I have been having problems with my SkyBox so Daisey talked me through updating the software on my Sky Plus Box, I found Daisey to be very patient and supportive in helping me solve my issues, she is very helpful and customer caring with a lovely personality Sky needs more people like Daisey on their team, Thankyou so much Daisey. ... View more

A massive Thank you to Lori from sky, she has been so helpful throughout the moving process and have been so patient with the issues that arose when going through the move on the system. 10/10 for customer service and satisfaction, a credit to the sky team.   ... View more

Julie (from Scotland with the two working cocker spaniels) was absolutely exceptional when I phoned up with a support query earlier today about my previous sky account preventing me from seeing my new sky account details . Julie understood the issue straightaway and was very quick to resolve it. Unfortunately towards the end of our call I got a "call failed" on my phone despite being in mid-conversation so I was unable to thank her for all the support she gave me. We were midway through a really lovely conversation too so I was disappointed it ended so abruptly! Please identify and pass on my thanks to Julie, she is everything customer support in a company should aspire to be like. ... View more

Paulette and another gentleman (i forgot his name but could be graham/andrew??!) attended my property today to resolve the issues i was having with my broadband. Both were ever so friendly and extremely knowledgeable. Both members are such a credit to sky and need recognition for their services! Thanks ... View more

I had a visit from @Terry yesterday to fix a problem with the Sky box in my bedroom. He covered his shoes before entering my house & was very friendly. He throughly checked everything & discovered my 'booster box' had been installed in the wrong place. New box installed in a different place & everything now working perfectly. Excellent service 10/10 - Thank you! Mrs. Rodgers ... View more

I had  a problem with my landline phone not working after I had fibre put in on 10th March although I didn't realise this for a few days.  I rely on the landline for hospital calls.  I phoned the first Sky Adviser on Sat 15  - it took 36 minutes of explaining, sending photographs etc and was told I needed male plugs - one to go into the uk router plug and one to go into the original phone socket.  I ordered this online and carried out the instructions on Sunday 16 but to no avail.. I phoned Sky on Sunday 16  afternoon and spoke to another Sky Adviser - another 30 minutes explaining  - who asked for serial number of Openreach box and advised he would get back within 72 hours.  After not hearing anything by  today I phoned this afternoon and spoke with Eddie Sky Adviser. After listening to me he immediately said plug your main phone into the router  - no male plugs required.  Lo and behold my landline phone worked right away !! I can't thank Eddie enough. He was professional, empathetic and most of all knew exactly what he was talking about. I couldn't thank him enough.  I hope he reads these comments and sees how much I appreciated his help. ... View more

We had booked a sky engineer to attend to install a landline but he could not find our property, we saw him drive past so I telephone sky and was passed onto 4 different people and eventually got Susan, who said we did not need and engineer to install a land line.  She talked me through installation and went above and beyond to get our landline up and running and spent about 45 mins on telephone with us.  I cannot say how grateful we were and how patient, understanding and helpful Susan was. ... View more

I haven't received a rating questionnaire, but I'd like to give 10 out of 10 to Frazer, the Openreach Engineer, who sorted out the problem, put stickers on the phone port in the shop in front of my flat, as a previous engineer had taken my internet. ... View more

Thank you Rooti, for your help and patience when helping me with arranging my sky renewal.  You answered all my questions and gave clear information.  ... View more

I would like to provide some positive feedback about Tom (TCY06) who has resolved a complaint for me. There has been an ongoing issue with my account for around a year now. I have spoken to numberous staff members about this over many months. Each time I would be asked to complete a number of steps before being told my issue would need to be escalated. Each time I would stop getting updates and would need to recontact Sky and start all over again. I eventually raised a formal comlaint.. Following this Tom got involved and my issue was resolved within a few weeks. Although my issue was not a familiar scenario for Tom I can't praise him enough for being generally knowledgeable, helpful, he always followed up when he said he will and my issue is finally resloved (which I'm convinced it wouldn't be if it wasn't for Tom being involved). I hope Tom and his manager are both told how much his great service helped and he really is a credit to Sky. ... View more

I had a phone call from sky today. I've had a pretty rough time and couldn't pay my bill. The lady who spoke to me was called Marina and she called at 4:30pm. She was an absolute delight. She connected with me, she listened and she was just human towards me. She was truly wonderful.  She helped with my bill which was a burden lifted and I greatly appreciated that, but it was her customer service that stood out most. It was a pleasure to speak to her. She deserves recognition and I hope the rest of the Sky team appreciate who they have with them and maybe learn from her.  ... View more

I spoke to Rashant; I cannot recall whether from billing team or cancellation team on 19th March around 1900 and he was super helpful after the previous agent had nothing good to offer me. He LISTENED and he helped exceptionally. Thank you very much Prashant. ... View more

Dean was wonderful! He went above a beyond to fix/improve the issues I've been having with my wifi. 11/10 - exceptional service. Thank you very much.  ... View more

I called this morning to renew my broadband contract. I spoke to a girl called the Ntombi she was so helpful and so professional she talked me through the contract and sorted out the best deal, absolutely fantastic service we had a lovely chat really really helpful couldn't ask for anymore she's a credit to your team  ... View more

MY THANKS IS FOR BOTH MARK AND BLESSED AT THE SKY SHOP, BULLRING CENTRE, BIRMINGHAM, ENGLAND.   In brief, i am a new SKY customer and have been unfortunate to have nothing but trouble with my new iPhone, Apple Watch and Sky contract via the online service. My phone, like many users is mainly used for keeping in contact with my very poorly parents and is essential for daily contact.  The help customer service via the online service and phone service via Mumbai had not resolved my issues.  After promising to call back with a resolution (which they still haven't done) i took a day off work to go to the SKY shop in Birmingham, an hour away from my home to leave with them my phone and watch and walk away from my contract, with enough evidence to support me if i was to be taken to court for breach of contract as i was only just out of the cooling off period.    When i went into the shop, ready to leave SKY i asked to see the manager Mark, who patiently listened to me, read my synopsis of the very poor service from SKY to that point and straight away, explained that he could and would help me.     He also warned me that he had a meeting shortly after i arrived but reassured me that his colleague BLESSED would help.  Mark established that the fault with the phone had been due to actions taken whilst communicating with SKY and the wrong contract / data plan being agreed to at the start of the contract.  Marie then asked Blessed to help me whilst he went for his meeting.     Blessed was extremely patient and spent an hour and a half sorting both my new phone and applewatch. Not once did she become intolerant of my ignorance, she understood how angry i had been and kindly with a smile and humour helped resolve the issues with my phone, and went a step further by setting everything up on both my Apple Watch and phone.  Mark then returned from his meeting and further explained what i needed to do to further resolve the issues re the data plan which they resolved in store as best they were able as the rest needed to be done with Sky billing.   Without the attitudes and professionalism displayed by Mark and Blessed, i would have walked away from SKY.  Although ive still had very poor service from Customer Support i thought needed to acknowledge the service i received from these very kind individuals. Thank you. ... View more

He came and visited my house and explained everything to my parents about the issues that I was having did a fantastic job in putting things right and said the broadband speeds were fine and doesn't help with the work open reach engineer were doing did a few tests and said there great and considered maybe move over to fibre broadband my dad said he did a good job 👏 putting things right for sky stream from jonnie  ... View more

Just changed from Virgin to sky. Virgin cost was spiraling out of control. Spoke to Sky and they changed everything over for me at no extra cost. A lovely young lady came (kaytlin) and completed all the phone line and broadband no mess no fuss. Connected my Sky Stream Puck no problem took 5 minutes all working perfectly. Very happy very good value great service from Sky ... View more

Following a problem with my sky package i asked to be put through to cancellations. i was assisted by an extremely nice guy called Victor he listened,understood and resolved the problem even saving me a few quid a month. thank you Victor. ... View more

On 15 March I met Rob Dorsett locally. Apologised for disturbing him but he could not have been more amiable. Had a brief chat about football and my club West Ham. He was a credit to Sky Sports, his profession and moreso to himself.  ... View more

FAO Ronnie in customer services  I am happy and relieved to say that my issue has now been resolved. I would like to commend Damien for his patience in giving explanations, in searching for and relating the relevant details, his sense of humour  (nearing the end of the day) and for providing an acceptable solution to at least the first part of my query. This has somewhat renewed my confidence in Sky (Diamond customer) after some earlier not so satisfactory dealings with customer relations. ... View more