Send Thanks to Sky

Apologies do not remember names, but spoke to both the renewal team and the technical team this morning The first call was to renew my contact following recieving a quote I wasn't happy about at the end of my current contract. The lady I spoke to was really professional, friendly and dealt with my issue really quickly. I was very pleased with what she offered and how easy it was to understand! I asked for her to transfer me to the technical team after to deal with a slow running sky stream puck. The man was so patient and waited on the call as he took my step by step of updating my device. He knew everything that was happening before it even happened, was very knowledgeable and helpful. Sorted my issue quicky and didn't rush me at all.  Never sent feedback before but hopefully this reaches the two staff members it needs to 🙂   ... View more

Thanks for making it impossible to cancel a free subscription that your engineer gave us when we upgraded our Wi-Fi. How the hell do you cancel sky cinema online or on the TV? Option? Your account? it was a nice gesture, but now we are being charged after trying to cancel it. we have been with you for one over 10 years and have all our phones with you as well, but still feel the need to rake a few extra quid out of us. thanks very much for this. Really appreciate it ... View more

I am submitting this review on my issue with retun of a puck which caused me significant stress. and through my hours dealing with sky India . with no resolve . I  waited until Sky  UK  was active on the Monday  Morning. I am very happy to tell all about the two sky representatives  who assisted and investigated my return of the puck.   It seems it was the norm for the returns to the depot in Warwickshire uk can take many weeks to confirm the return. I my case it was in excess of 8 weeks approx. Lee the sky representative based in Glasgow and Karen based in Livingston  where very helpful . I  Can't thank them enough for the efforts . Both spen  time to discuss the problem and both are very professional, polite , understanding , giving me all the time i needed to talk to them Both investigated the matter both  ladies went the extra mile to resolve the problem that II reported .   I feel that service by both was  a 5 star approach due to their commitment in resolving my concern , Thanks again   One final thanks goes to Klavidio  based in Bulgairia who was very helpful with the community form review .   Frank     ... View more

I think the ladies name was Bidhya. I waited for the survey text but another text was sent. My package was all wrong and costing me so much more money. She took time and explained everything so well to me, I was very grateful and don't want her to think I didn't bother!  Annie McQuillan  ... View more

My monthly outgoing has risen to more than I wanted. So I asked for a reduction to a fee I could afford without reducing my broadband package.   T. V is great but not essential.   However after discussing options all was very helpful. I am back on track with additional channel. Very happy. Thank you.  ... View more

I just wanted to say a big thank you to the customer representative that assisted me today in regards to a few issues with equipment return and billing that I let build up after I lost my mom.    A survery was meant to come through but it hasn't so I will call sky back later today and ask them to send it for that representative. He dealt with everything so sensitively, listened and really helped me sort everything out to get back on track with sky.    Thank you. I really appreciate your help today. It really helps when someone just listens.  🙏  ... View more

From the guy who done my sky TV streaming deal to the sky mobile team sorting me out with getting a new phone. Thank you. It's very much appreciated. To the guy who done my subscription streaming you deserve registration. Again thank you to those 3 people , the guy from September TV streaming , the lady on the 9th October and the lady today 11th October thank you for your kindness, patience and helpfulness.  ... View more

Just spent an hour and a half in the phone with a Sky customer service agent called Danny, based in Bulgaria. It was his first day today (10th Oct 2025) and he was so patient and kind. Things were moving so slowly on my TV and he stayed on the phone while things took forever to update, asking questions and keeping me informed at every stage. Best customer service I've ever had - so compassionate (I've recently had a bereavement that meant I didn't have all the info to hand), helpful and friendly. 10/10 ... View more

She was so helpful and very professional, solved the problem and always helpful  ... View more