Send your Thanks to Sky
Sending Thanks on Sky Community is all about giving thanks to Sky Staff who've stood out and gone above and beyond for you.
Simply select Send your Thanks and tell us why you’d like to send your recognition. We’ll then put on our detective hats and track down the staff member using your Community email address. The individual and their manager will then receive your post and a nomination from our internal recognition awards. If we can’t track them down, we’ll reach out via Private Message to gather more information.
Thank you for taking time to recognise our colleagues for the great work they do on a daily basis.
Showing topics with status Thanks Submitted.
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Status:
Thanks Submitted
I stopped using sky 4+ years ago but noticed i had a monthly payment coming out of my account (my fault, i thought i removed all spend from sky). Late August, Susan resolved this for me, including dealing with old account numbers, phone numbers, emails & ensured i had this matter resolved. She promised me she'd call me back aa week later after my holiday to confirm payments had been removed and i had no more issues - and she did! A seamless experience with expert knowledge of her role & Superstar customer serive - I would come back to SKY for broadband when i next require it - Thanks susan!
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Submitted on
01 Sep 2026
03:32 PM
Submitted by
Maximus4
on
01 Sep 2026
03:32 PM
Status:
Thanks Submitted
Hi Sky , Thanks for selling me the most frustrating Sky Glass Air system. ever. Unfortunatly it my own fault for falling for your sales patter, but now you dont want t put it right. SO THANKS. SKY.
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Submitted on
02 Sep 2026
08:00 PM
Submitted by
WhackyWill
on
02 Sep 2026
08:00 PM
0
Likes
Status:
Thanks Submitted
I wanted to share some praise for Zuzu in the Mobile department, who I spoke with today. Zuzu provided absolutely brilliant customer service and was incredibly helpful. Please ensure this feedback is passed on to Zuzu and their line manager for the recognition they deserve. Thank you!
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Submitted on
01 Sep 2026
08:09 PM
Submitted by
Cwalk23
on
01 Sep 2026
08:09 PM
0
Likes
Status:
Thanks Submitted
I'd like to thank a very helpful Scottish man called Mark who helped us with our bill today. It's so much easier and faster having someone who knows how to do their job and do it well. Thank you so much Mark and I hope you get the pay in the back you deserve.
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Submitted on
01 Sep 2026
02:33 PM
Submitted by
Pu3
on
01 Sep 2026
02:33 PM
0
Likes
Status:
Thanks Submitted
On Friday I spoke to Joanna. She resolved a problem in a very short time which had been taking weeks to come to a conclusion. Joanna was determined to help me. I am so grateful to her for her kindness, her knowledge and particularly her humour. Thank you Joanna, from Kathleen Loudon
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Submitted on
31 Aug 2026
09:49 PM
Submitted by
Kat5553
on
31 Aug 2026
09:49 PM
0
Likes
Status:
Thanks Submitted
I spoke to a wonderful lady today at Sky because my parents are now both in care homes - my Dad wth Alzheimer's and my Mum receiving palliative care for cancer and two strokes. The lady I spoke to was very kind, and also very efficient and showed care for my situation. She was able to transfer me to the correct department for this kind of issue, and the subscription was easily cancelled without any fuss. This is by far the best interaction I've had so far since I have been trying to sort out my Mum and Dad's affairs. Well done Sky!
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Submitted on
31 Aug 2026
12:20 PM
Submitted by
Chica1963
on
31 Aug 2026
12:20 PM
0
Likes