Send your Thanks to Sky

Sending Thanks on Sky Community is all about giving thanks to Sky Staff who've stood out and gone above and beyond for you.

Simply select Send your Thanks and tell us why you’d like to send your recognition. We’ll then put on our detective hats and track down the staff member using your Community email address. The individual and their manager will then receive your post and a nomination from our internal recognition awards. If we can’t track them down, we’ll reach out via Private Message to gather more information.

Thank you for taking time to recognise our colleagues for the great work they do on a daily basis.

Send Your Thanks
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Thanks for everything

Status: Thanks Submitted
I have completely forgot the advisors name, he was male and had a strong Scottish accent. His name could be Shaun. He spent over an hour on the phone today  around 1pm and was so helpful and considerate. After two previous phone calls and using the online help service I was at a complete loss and was unsure what to do next.  The adviser talked me through all my options and gave great advice. Not only did he help on a practical side, he went above and beyond to make sure I was reasurred and felt listened to! I honestly cannot thank him enough for all he has done to help. It had been a long morning of calls and no help until he stepped up! He is an absolute legend and credit to your company. I really hope you can track him down, he really does deserved the accomplishment of what a fantastic job he does! Thank you so much!  ... View more
Submitted on ‎20 Jan 2026 02:13 PM Submitted by Level 1 on ‎20 Jan 2026 02:13 PM
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Problem solved

Status: Thanks Submitted
Thank you Sky customer service  Charles in the Customer Service Department deserves credit for finally fixing my issue with Sky Stream UHD buffering and lagging Sports were unwatchable  Charles arranged for my Puck to be replaced which was delivered the next day  No more buffering or lagging  Thank you Sky Team ... View more
Submitted on ‎19 Jan 2026 03:12 PM Submitted by Level 1 on ‎19 Jan 2026 03:12 PM
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Thanks Noah and Shadri

Status: Thanks Submitted
I had an absolutely amazing experience with the guys Noah and Shadri (Please excuse my possibly incorrect spelling) from the Cape Town Customer Support Office. I was in the market for an upgrade on my phone contract on Sunday the 18th of January roughly 8PM GMT and these lads where the greatest help ever. The dream team advised me on the best contract for my needs, and even managed to get me some great savings. They most definitely deserve a bonus for their great customer service, and they made it a seamless and amazing process. Kudos! ... View more
Submitted on ‎19 Jan 2026 02:50 PM Submitted by Level 0 on ‎19 Jan 2026 02:50 PM
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