09 Feb 2023 02:35 PM
I got an e-mail inviting me to renew my contract for Sky Talk and Broadband. I'm currently subscribed to Sky Talk Anytime Extra but I expect I will be cancelling the Anytime Extra calls package within 18 months.
Would I be bound to an 18 month contract for the Sky Talk Anytime calls package? Or can I cancel it before the 18 months is up and just pay for line rental and broadband?
09 Feb 2023 02:37 PM
Posted by a Superuser, not a Sky employee. Find out moreThere's no minimum term, for call packages. You can downgrade to the subscription free Pay as you Talk package as you wish.
09 Feb 2023 02:38 PM
Thanks for the confirmation! I did read through the terms and conditions but they are not clear on this point at all.
09 Feb 2023 02:47 PM
In fact, if I pretend to be a new customer, it is explicitly stated that an 18 month contract applies to the calls package:
09 Feb 2023 03:09 PM
Posted by a Superuser, not a Sky employee. Find out moreMight be best to give Sky a call (free on 150) for clarification.
09 Feb 2023 03:25 PM
I've just clarified it on live chat and you are correct, no minimum contract on calls packages. The website seems very misleading on this though.
09 Feb 2023 03:29 PM
Posted by a Superuser, not a Sky employee. Find out moreThanks for confirming. One can only assume that customers new to Sky Talk are the exception.
09 Feb 2023 03:33 PM
That's quite possible, I was only querying live chat as an existing customer adding it onto an existing contract.
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