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Discussion topic: Minimum term for Sky Talk Anytime Extra calls package

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This message was authored by hgwv This message was authored by: hgwv

Minimum term for Sky Talk Anytime Extra calls package

I got an e-mail inviting me to renew my contract for Sky Talk and Broadband. I'm currently subscribed to Sky Talk Anytime Extra but I expect I will be cancelling the Anytime Extra calls package within 18 months.

 

Would I be bound to an 18 month contract for the Sky Talk Anytime calls package? Or can I cancel it before the 18 months is up and just pay for line rental and broadband?

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This message was authored by Mark39 This message was authored by: Mark39

Re: Minimum term for Sky Talk Anytime Extra calls package

Posted by a Superuser, not a Sky employee. Find out more

There's no minimum term, for call packages. You can downgrade to the subscription free Pay as you Talk package as you wish.

hgwv
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This message was authored by hgwv This message was authored by: hgwv

Re: Minimum term for Sky Talk Anytime Extra calls package

Thanks for the confirmation! I did read through the terms and conditions but they are not clear on this point at all.

hgwv
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This message was authored by hgwv This message was authored by: hgwv

Re: Minimum term for Sky Talk Anytime Extra calls package

In fact, if I pretend to be a new customer, it is explicitly stated that an 18 month contract applies to the calls package:

 

Screenshot 2023-02-09 144652.png

This message was authored by Mark39 This message was authored by: Mark39

Re: Minimum term for Sky Talk Anytime Extra calls package

Posted by a Superuser, not a Sky employee. Find out more

Might be best to give Sky a call (free on 150) for clarification. 

hgwv
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This message was authored by hgwv This message was authored by: hgwv

Re: Minimum term for Sky Talk Anytime Extra calls package

I've just clarified it on live chat and you are correct, no minimum contract on calls packages. The website seems very misleading on this though.

This message was authored by Mark39 This message was authored by: Mark39

Re: Minimum term for Sky Talk Anytime Extra calls package

Posted by a Superuser, not a Sky employee. Find out more

Thanks for confirming. One can only assume that customers new to Sky Talk are the exception.

hgwv
Topic Author
This message was authored by hgwv This message was authored by: hgwv

Re: Minimum term for Sky Talk Anytime Extra calls package

That's quite possible, I was only querying live chat as an existing customer adding it onto an existing contract.

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