Credit refund

[caesarome]

@Annie57 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Annie57 to chat.

[Pompeyjohnboy]

I posted asking for help on this thread (post number 68) on the 6th Sept and it seems to have been missed and not been picked up. Do I need to repost in this thread again or start a new thread of my own to get help getting my credit refunded?

Thanks

[caesarome]

@Pompeyjohnboy 

Your post did get missed but I have now escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[IanF11]

I too have been charged an additional month subscription, beyond my contract termination date. I was actually owed a few pounds and was expecting a refund rather than another bill.  In my Sky account "Future Bills" I note I now have a larger credit which will be used against "future bills". There won't be any future bills as I've cancelled my contract properly in accordance with the Sky terms. I would therefore appreciate advice on how a refund can be made without unreasonable delay.

[Daniel0210]

@IanF11 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do. 

[IanF11]

Thank you for the speedy reply. Since posting my enquiry I have rang Sky customer services (who were, as ever, very helpful) and they have now authorised a refund which I will recieve in 3-5 working days. Hopefully this goes through, if not I'll use your suggestion. 

[Pompeyjohnboy]

unfortunately it looks like the Sky messsaging team haven't sent any messages as yet... I guess I'll just keep logging in and checking

[Karen510]

I'm waiting for my credit refund ,since August how can I get it back 

[caesarome]

@Karen510 

Do you have a credit on your account because you have left Sky ?

[Karen510]

Yes I do 

[caesarome]

@Karen510 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Karen510 an invite to chat.

[caesarome]

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@Pompeyjohnboy wrote:

unfortunately it looks like the Sky messsaging team haven't sent any messages as yet... I guess I'll just keep logging in and checking

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@Pompeyjohnboy 

I have alerted the messaging team for you.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Pompeyjohnboy to chat.