Credit refund

[felix22]

thanks for the reply. it is because I have left sky, thanks

[caesarome]

@felix22 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @felix22 an invite to chat.

[Paul_T]

I am also awaiting a credit refund

Cancelled Sky TV and was told would be due a refund on 16/07/24 but still waiting - showing as due a refund on last bill.

Have tried calling twice today but after being on hold for 15 mins the calls have just disconnected both times shortly after on hold music stops.

[Daniel0210]

@Paul_T 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

[Paul_T]

Yes please.

I can confirm it is showing as a credit refund on my latest bill.

Payment method is still active and linked to account as I still have Sky Broadband.

[Daniel0210]

@Paul_T 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Paul_T 

Post escalated. 

[Paul_T]

Thank you

[Greenfingers001]

Thanks for escalating this. We’ve sent @Paul_T an invite to chat.

[Steroad]

I've cancelled my sky account and am due a refund. On my account it says it will be used for future bills but id like a refund. How do i activate this please?

[Daniel0210]

@Steroad 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

[Emmie00]

Hi, I have credit showing on my Sky account after leaving Sky in early June.  It's been showing for over a month.  Please could someone help?

Thanks very much!

[Daniel0210]

@Emmie00 
I’ll escalate your post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Emmie00]

Thank you!