Credit refund

[Angela734]

Hi I'm still waiting on a credit refund after cancelling my Sky package since May. How long does this normally take. Thank you

[Daniel0210]

@Angela734 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.

[Angela734]

Hi that would be great please if you could assist with getting my refund in 3-5 days. What do I need to do my end. Many thanks

[Daniel0210]

@Angela734 

Can you firstly confirm it's showing as a credit on your Sky account?

[Angela734]

Yes it's showing as credit I can do a screen shot if needed 

[Daniel0210]

@Angela734 

No need for the screenshot.

I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Angela734]

Thank you so much for your help

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to @Angela734 to chat.

[Mark8881]

Hi,

I'm also waiting on a credit refund if someone can help? 

[caesarome]

@Mark8881 

We can help if you can let us know what this credit is from, is it due to an overpayment or are you no longer a customer of Sky ?

[Mark8881]

Thank you. No longer a customer. 

[caesarome]

@Mark8881 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there!  Thank you for escalating this. We have sent an invite to @Mark8881.

[felix22]

Hi, I'm also looking for a credit refund please. thank you

[caesarome]

Do you see a credit on your account @felix22 and if so what is this from, an overpayment or is it because you have now left Sky ?