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Discussion topic: Credit refund

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This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Ssss5 wrote:

Hey, yes I do


@Ssss5 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Credit refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Ssss5 to chat.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Burge970 

That would have been 3-5 working days. Is the overpayment showing as a credit on your Sky account?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Burge970 wrote:

I called and they said they'd process a refund and apologised. 3-5 days. 6 days later nothing. 


@Burge970 

Do you see a credit on your account ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Burge970 This message was authored by: Burge970

Re: Credit refund

Yes it's showing as credit.

This message was authored by Burge970 This message was authored by: Burge970

Re: Credit refund

Yes I see credit on my account. Sky mobile bill, carried over. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Burge970 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Burge970 This message was authored by: Burge970

Re: Credit refund

Thank you, I should keep an eye out. 

This message was authored by Burge970 This message was authored by: Burge970

Re: Credit refund

I haven't had any contact yet, any chance this process can be speeded up please. 

I have no money, today is now 6 working days rather than the 3-5 working days the advisor said about a credit refund after charging my account twice. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Burge970 

Your post was escalated at 1607 yesterday so there is stilll time for the invite to be sent. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Credit refund

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Burge970.

Thanks
Tom
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