Credit refund

[caesarome]

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@Ssss5 wrote:

Hey, yes I do

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@Ssss5 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Ssss5 to chat.

[Daniel0210]

@Burge970 

That would have been 3-5 working days. Is the overpayment showing as a credit on your Sky account?

[caesarome]

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@Burge970 wrote:

I called and they said they'd process a refund and apologised. 3-5 days. 6 days later nothing. 

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@Burge970 

Do you see a credit on your account ?

[Burge970]

Yes it's showing as credit.

[Burge970]

Yes I see credit on my account. Sky mobile bill, carried over. 

[Daniel0210]

@Burge970 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Burge970]

Thank you, I should keep an eye out. 

[Burge970]

I haven't had any contact yet, any chance this process can be speeded up please. 

I have no money, today is now 6 working days rather than the 3-5 working days the advisor said about a credit refund after charging my account twice. 

[Daniel0210]

@Burge970 

Your post was escalated at 1607 yesterday so there is stilll time for the invite to be sent. 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Burge970.

[Klemps]

Hi I'm looking for a credit refund for a overpayment please.

[Daniel0210]

@Klemps 

Is this a different overpayment to the last one we arranged an escalation for you?

[Klemps]

Yes, I have paid my payment but it carried balance forward so I need a refund.

[caesarome]

Are you making manual payments as usually you don't need to do this as Sky will take it automatically from you via whatever payment method you have set up on your account.