Scam calls from sky promotions??

[PandJ2020]

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@MrBlue1 wrote:

... I won't now answer their genuine calls and emails as I cannot tell the difference between them and fraud, so they are losing my custom with their genuine offers.

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If you want to be sure you are talking to Sky then call them on the official number.  Any inbound call (or even email) should correctly be treated with suspicion.

This applies to all companies and not just Sky.

[MarkF78]

Call from 02034xxxxxx number claiming they were from sky, said they could offer 30-40% discount , had the ordacity to ask me for my username and password to log in to my sky account. Obvoiusly I refused and told them in no unceratin terms sky would know who I was and they didnt need to access my account or my password to provide discounts, needless to say they hung up.

[PandJ2020]

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@MarkF78 wrote:

...had the ordacity to ask me for my username and password to log in to my sky account.

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Yes, that's how the scam starts...  You'd be surprised that some people will do that.

Then they order expensive phones, arrange for them to be collected and the scammers have the phones and the account holder has to pay for them...

[HLloyd1]

I have been getting these scam calls for months now. I have had enough of it. It makes me wonder how they get my number.

[PandJ2020]

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@HLloyd1 wrote:

It makes me wonder how they get my number.

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They don't.  They use sequential dialling techniques.

You know that awkward silence when answering?  That's the delay in connecting an answered call to them...

[MrBlue1]

All their scam calls to my mobile and landline know I am with Sky, so I suspect that as only Sky have this information, then the leak is from them, but my problem is that no agency, including Sky, will act on attempted fraud by phone, only if they are successful!

[Mark39]

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@MrBlue1 wrote:

All their scam calls to my mobile and landline know I am with Sky, so I suspect that as only Sky have this information, then the leak is from them...

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Others have claimed the same, but there's never been any evidence to support a leak. Sky do, however, provide some of your details to Sky Protect, run by Domestic and General Insurance who do make unsolicited calls to try to sell their insurance product.

[Samgareth]

Hi. Everytime i call sky to discuss my account, a few days later i get a call from a scam centre pretending to be from sky network saying they can make my bills cheaper. I just wanted to  know is anything beening done about these scam calls?

[PandJ2020]

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@Samgareth wrote:

I just wanted to  know is anything beening done about these scam calls?

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They call from abroad which makes any law enforcement difficult...

Ofcom are trying to effect change but it's not easy.  https://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/

[MrBlue1]

The problem I have is that there are government agencies in place to report potentially fraudulent emails and texts to, wherever they originated, but not phone calls, unless an actual fraud has occured. This is what needs to change, so that agencies like Action Fraud will accept potential fraudulent calls, which will prevent people actually getting scammed or receiving endless calls, which take time to work out whether they are genuine or not.

[TimmyBGood]

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@MrBlue1 wrote:

 This is what needs to change, so that agencies like Action Fraud will accept potential fraudulent calls, which will prevent people actually getting scammed or receiving endless calls, which take time to work out whether they are genuine or not.

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What needs to change is for the telcos to make it impossible to have VoIP calls from overseas appear with (spoofed) UK landline numbers.  There's already technology which detect and block such calls, but no requirement to apply it.

https://en.m.wikipedia.org/wiki/STIR/SHAKEN 

[TravellerAlex]

Just recieved a call reporting to be SkyNetwork Promotoins Depatment 
Number  +44208044 1936  
Offering 40% discount on our account.

-First thing made me suspicous - Sky don't often contact their customers about the account, espcially on mobile phones.
- Seconly , they did not call the Primary account holders number. 
- They did not ask if they were speaking to the main account holder

We put the call on speaker,  they asked me to give them my email address,
I expressed how uncomfortable I was passing information,  I asked to speak to a manager.
I was put through to a man reporting to be a James Walker from the Accounts Team.
He even gave me an ID number to try to reassure me.


I kindly terminated the call (although it took some time)

I called Sky Customer Service, who were very helful, he verified it was a scam and has reported all to the Sky Fraud team.
SKY DO NOT CALL Their customers out of the blue, they will only call you if  it's an arranged call back.

Please be careful. Please dont give any information out.

 

[MrBlue1]

Well thats a positive start, no one at Sky has told me yet that they actually have a Fraud Team and I have asked many times, if we can find their direct number then I will forward the phone numbers I receive fraudulent calls from each week!

[Daniel0210]

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@MrBlue1 wrote:
if we can find their direct number then I will forward the phone numbers I receive fraudulent calls from each week!

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@MrBlue1 

If there are direct numbers for various departments (and I don't think there are) Sky will not disclose them and the forum filters and rules won't allow them to be displayed. 

[TravellerAlex]

@MrBlue1.  I just called customer services and reported it to them.