Sky Stream contract amount different to what was agreed on the phone

[sagarchhadva]

So I agreed a new Sky Stream contract over the phone as the agent offered a deal I thought was great. I already have broadband and he adjusted the price on that too so seemed like a no-brainer. Anyway, waiting for the puck delivery and in meantime, have seen the contract on my sky account and the stream contract has different amounts (higher) to what we agreed despite the discounts, and the broadband amount is the same as before. This is despite me asking and him confirming the total amount and breakdown several times so I definitely didn't mishear it and wasn't lost in translation. 

I am confused what's happened here. Did he put the wrong contract through or gave discounts that weren't possible? The puck is on the way so wondering what my options are? I definitely don't want it unless its the price we agreed on.

[caesarome]

@sagarchhadva 

What shows against next months bill ?

[sagarchhadva]

the broadband bill is the same as before. The stream bill is not available yet. I noticed the price issues on the contract in my documents on the sky account

[caesarome]

When did you speak to someone about this, today ?

[sagarchhadva]

yes today, agreed the new contract over the phone and he said it'll show on my sky account 

[caesarome]

@sagarchhadva 

You might need to give it 24 hours for the billing to update. If you are due to pay a bill in the next 14 days or less then the changes will not be shown on this but should be on your next bill but back date to today. If your billing hasn't updated then you will need to call them again about this.

[sagarchhadva]

just seems weird as this has never happened before. when i have renewed in the past it was all correct and I would receive an email confirming. Nothing this time around and only thought of checking the contract due to no email