what is the 0333 number please ?

[Daniel0210]

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@Olga36 wrote:

Not helpful 

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@Olga36 

What isn't? The earlier posts explain how to obtain the number to call Sky.

[yewlandskid]

waste of time you don't get an answer straight away and I need to get it sorted! Shocking customer service

[yewlandskid]

I was going to return to sky as I love the products but there is no communication so I m going to try plusnet

or vodaphone

[yewlandskid]

Whats the number???

[Mark39]

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@yewlandskid wrote:

Whats the number???

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See @caesarome's for how to find the number. It can't be posted here.

[BjornToulouse]

Im in the same boat been with sky for over 20 years, The indian call centre got £1 off my bill that has gone up 50% in the last two years. was told they cant lower the bill. Looks like the only way forward is to cancel sky. Sky do not care a jot about customer loyalty. The only way to contact sky UK is to write to them. Otherwise you have to go through the call centre (who cant authorise anything). Going out to buy a stamp.

[MarkGoldsmith]

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@BjornToulouse wrote:

The only way to contact sky UK is to write to them. 

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Thats not true at all, Sky have customer services agents based in the UK along with those based offshore,  calls are transferred to the next available agent when you phone.

[BjornToulouse]

I must be unlucky then I have just wasted 2 hours geting nowhere in India over the last few days. I have been on the chat bot for comming up 45min. I will try the phisical address by post. If no joy then I'm off to BT.

[BjornToulouse]

14:43 start still in chatbot (but at least its a real person, not AI)

[BjornToulouse]

15:52 the agent tryied to sell me sky mobile (I already have that) then the chat bot errored out. Fabulouse another hour of my life I won't get back.

I think I just cancel everything.

[PandJ2020]

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@BjornToulouse wrote:

I think I just cancel everything.

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You'll have to call for that... 😐

[BjornToulouse]

well the best they can offer is £20 off the £80 bill 30mbs broad band 

If I were a new customer I could 500mbs broadband and a better entertainment package for £53 (no setup fee)

SKY VIP = Mug

[MarkGoldsmith]

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@BjornToulouse wrote:

well the best they can offer is £20 off the £80 bill 30mbs broad band 

If I were a new customer I could 500mbs broadband and a better entertainment package for £53 (no setup fee)

SKY VIP = Mug

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Every customer is a Sky VIP, your VIP status doesn't affect discounts its purely for rewards and ballot entries for the Sky VIP app.

[BjornToulouse]

OK  SKY Platinum VIP = Mug

incidently sky chat vanished so after an hour and 45 min I am back to square 1.

The time I spent waiting at least gave me the chance to check out EE and the EE TV Pro box.

It seems to me for the best deal switch every 24 months. Loyalty = squat

[Mark39]

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@BjornToulouse wrote:

It seems to me for the best deal switch every 24 months. 

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Definitely.

Customer 'loyalty' is a misnomer. You haven't stayed with Sky up to now from a sense of loyalty. It's simply because they've offered the products you want at a price you're willing to pay.