Sky April price rise notification

[DaveMatt7]

I resuscribed to Sky on 23 Dec 2024. have just had notification that my monthly Sky bill of £79 for TV/Broadband is going up a huge £10 per month! I know about the max 10% price rise and that it is based on the full cost rather than the discounted amount but even then Sky's increase is more than 10%!

This is a summary of what they sent me for the TV part (they are also putting my broadband up £3 per month):

I am currently paying: Signature £20.50 (full price £36.50) + HD £4 (full £9) + UHD £1 (full £4) + Cinema £6 (full £19) + Multiscreen £10 (full £15) + Netflix add-on £11.50 (full £15.50) + Superfast £26 (full £43). If they are putting Signature up £6 per month then that is a 16.4% increase on the full amount of £36.50. I also find it difficult to believe that they are putting Signature up from £36.50 per month to £42.50 per month!! But am not happy with having to pay an extra £120 per year. Also fed up with all the reports, including from COO Devesh Raj, claiming an average 6.2% rise on peoples bills, when my rise yet again is an inflation busting 12.7%. Anyone else getting such a huge increase? Not at all happy with Sky. I will not renew in Dec 2026 when my contract is up. 

[TimmyBGood]

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@DaveMatt7 wrote:

I know about the max 10% price rise and that it is based on the full cost rather than the discounted amount but even then Sky's increase is more than 10%!

There is no 'max 10% price rise' for broadband : that's the threshold which permits broadband subscribers to leave a minimum term without penalty.

[xenon81]

The signature price rise that most people (myself included) seem to be getting is £4, taking the full price from £36.50 to £40.50

[PandJ2020]

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@xenon81 wrote:

The signature price rise that most people (myself included) seem to be getting is £4, taking the full price from £36.50 to £40.50

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Yup, mine 'only' £4 increase...

[DaveMatt7]

Thanks for reply. Yes I know that. Its the TV part specifically Essentials that I am referring to.

[DaveMatt7]

Thats good to know. Thats essentially a 10% rise, but mine is more, so I will definitely be contacting Sky about this.

[Sussex21]

I received email 6 March 2025 stating that my Signature will increase by £7 and Broadband by £3 (£10 total) on 1st April. My future bills show the same increases. I spoke to 2 Sky agents by phone who insisted that my Signature increase is only £4 and talked about a £3.70? Price protection offer that has apparently expired. I have never heard of this offer, it was not mentioned when I renewed my contract in July 2024 and can find no mention of it in my account despite the agents saying it's in the My Sky App. How can a Sky agent insist that I will only be paying £4 more for Signature when the future bill clearly states £7? I have put in a complaint to Sky.

[DaveMatt7 · Accepted solution]

Sounds like you are having similar issues to me. In the end I did raise a complaint using the argument that my T&Cs state they cannot increase price more than 10%. This resulted in them arranging a call with their Customer Priority Team. In contrast to other Sky agents they were much better and clearer about everything. The guy I spoke told me that my future bills and the e-mail I was sent about the £6 increase for Signature and £1 increase for Netflix was wrong. He told me the agent I had previosuly communicated with via e-mail had also got it wrong. and that he would be feeding this back to them. So he told me that the 10% cap is for the total TV package, including the Netflix add-on. But I apparently had a price-promise on what they can increase my TV bill by (I knew nothing about this!). In the end my bill from May onwards (not April as stated in the original e-mail!) is going up by an extra £6.49 per month not £10. This comprises a £3 increase for broadband and a £3.49 increase for the Netflix Boost to Ultimate TV Pack (because Netflix have increased their prices). So in the end none of my Sky TV package (excl Netflix) is going up! However, this is partly true as he confirmed that Signature is going up by £1 (not £4 as a lot of people on here are claiming) to £37.50 a month full price. To counterbalance this £1 increase and again something to do with my price promise they have added a further £1 discount per month. I have checked my future bills on my account and can confirm that all of this has been changed and reflects what I was told. I am of course happy that this is resolved but pointed out that Sky's communications are poor. He agreed and said he would all this back.

[Dotty1]

Can you cancel your minimum term contract early if you haven't had a letter or email regarding this overpriced increase per month 

[SKY1992bf]

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@Dotty1 wrote:

Can you cancel your minimum term contract early if you haven't had a letter or email regarding this overpriced increase per month 

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@Dotty1  For broadband you can only cancel within 30 days of receiving the notification 

you can't cancel tv contract as the terms and conditions explicitly state you can't during minimum term unless sky agrees to it 

[Dotty1]

I have not received any letter 

[SKY1992bf]

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@Dotty1 wrote:

I have not received any letter 

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@Dotty1 Everyone affected will receive either letter or email communication by Tuesday 18th march 

[Sussex21]

Update to my post 6 March. Following my 2 phone calls to Sky I made an online complaint, reply from Help Centre merely confirmed that all customers' Signature was going up £4 and my question about the Signature Price Protection Offer was ignored. I replied asking specifically about Price Protection Offer - reply came back saying that it was £3.70 but now only 0.70p. I replied again asking  where can I see that the PPOffer had been applied to my account, and when would I have been notified that it was reducing in April - reply came back saying I should see all details about the Offer in my account (incorrect it is not there) and ignored my question about when would I have been notified that the Offer was ending/reducing.

On 10 March I therefore called again to say that after 8 contacts with Sky (2 calls, 3 emails, 3 replies) I still hadn't received a clear answer about the Signature Price Protection Offer and I am making a formal complaint - the agent agreed with my concerns then passed me on to another agent who initially said my £7 Signature rise had nothing to do with a Price Protection Offer, then towards the end of the conversation (47 mins) mentioned the PPOffer again. After stating again that I do not consider that my £7 Signature rise (compared to £4 for all customers) is not justified, that I have been inconvenienced by contradictory replies over a total of 78 minutes phone calls plus 6 email contacts, I asked how Sky would want to resolve the issue. The answer was that the case would be passed to the Back Office who will contact me within the next 7 working days.

[Dotty1]

Thanks 

[DaveMatt7]

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@Sussex21 wrote:

Update to my post 6 March. Following my 2 phone calls to Sky I made an online complaint, reply from Help Centre merely confirmed that all customers' Signature was going up £4 and my question about the Signature Price Protection Offer was ignored. I replied asking specifically about Price Protection Offer - reply came back saying that it was £3.70 but now only 0.70p. I replied again asking  where can I see that the PPOffer had been applied to my account, and when would I have been notified that it was reducing in April - reply came back saying I should see all details about the Offer in my account (incorrect it is not there) and ignored my question about when would I have been notified that the Offer was ending/reducing.

On 10 March I therefore called again to say that after 8 contacts with Sky (2 calls, 3 emails, 3 replies) I still hadn't received a clear answer about the Signature Price Protection Offer and I am making a formal complaint - the agent agreed with my concerns then passed me on to another agent who initially said my £7 Signature rise had nothing to do with a Price Protection Offer, then towards the end of the conversation (47 mins) mentioned the PPOffer again. After stating again that I do not consider that my £7 Signature rise (compared to £4 for all customers) is not justified, that I have been inconvenienced by contradictory replies over a total of 78 minutes phone calls plus 6 email contacts, I asked how Sky would want to resolve the issue. The answer was that the case would be passed to the Back Office who will contact me within the next 7 working days.

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You need to speak to the Customer Priority Team like I did, everyone else doesn't seem to know what they are talking about. As I said in my message above on 6th March, Sky Signature is not going up by £4 it is going up by £1 to £37.50. This has been confimed in my future bills on my account.