This discussion topic is read only This discussion topic has been answered Discussion topic: I would like to speak to a real person at sky what's the number?

This message was authored by: Daniel0210 · ‎23 Sep 2024

@Louise175 wrote:

My sky was working now its not can get on 2 watch the TV

Can you clarify which TV platform you have Sky Q, Sky+, Sky Glass or Stream… and then what's happening?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: 26852 · ‎23 Sep 2024

Hi Louise, thanks for contacting. I Finally got a telephone no and got through to sky. Eventually after 6 hours later my SKY has now came back online. Being Disabled it was very difficult but I finally managed it. Take care, Tony.

This message was authored by: SheelaghD · ‎24 Sep 2024

Hello - can I ask what number you got through on please? I tried to "Contact Us" in the section which said have you tried online - and got the same robot - I've got a headache now.

This message was authored by: MarkGoldsmith · ‎24 Sep 2024

@SheelaghD wrote:
Hello - can I ask what number you got through on please? I tried to "Contact Us" in the section which said have you tried online - and got the same robot - I've got a headache now.

@SheelaghD phone numbers can't be posted on the forum which is why the advise is always to use the number posted under that "Contact Us" section.

You will find, like a lot of big companies the first part of the phone system is automated. If it keeps trying to send you over to the forum you could try saying nothing and it should put you into the queue to speak to an advisor.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Rachel132 · ‎06 Oct 2024

Hi there can you get a one day pass for sky sports

This message was authored by: Mark39 · ‎06 Oct 2024

@Rachel132 wrote:

Hi there can you get a one day pass for sky sports

Not from Sky. You could try Now TV?

This message was authored by: Stuart3562 · ‎15 Oct 2024

I have 2 direct debits on my account

This message was authored by: Jihane · ‎24 Oct 2024

Good morning please i need to change my address could help mee please

This message was authored by: Highlinder · ‎24 Oct 2024

@Jihane Are you moving home and need to change the address or do you have the wrong details on your Sky account?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Tina2375 · ‎11 Nov 2024

I am in exactly the same boat! Awful customer service!! I can't believe I'm chasing them to see if they'd like to keep my business after 16years! 😱

This message was authored by: Jackson72 · ‎12 Nov 2024

I would like to member of staff

This message was authored by: Daniel0210 · ‎12 Nov 2024

@Jackson72

We are customers so you'll need to call or maybe via social media, the links being at the bottom of the forum pages.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎12 Nov 2024

@Jackson72

You will need to call Sky unless us customers can help you on here with your issue ?

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

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This message was authored by: Rugby2 · ‎19 Nov 2024

Same here. After more than a week of all this online rubbish, I was told I'd have a call back within 24/48 hrs, then got given a date and time approx 65/66 hrs later.

This message was authored by: Olga36 · ‎03 Dec 2024

Not helpful

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