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Discussion topic: Credit refund

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This message was authored by Angela734 This message was authored by: Angela734

Credit refund

Hi I'm still waiting on a credit refund after cancelling my Sky package since May. How long does this normally take. Thank you


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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Credit refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Angela734 to chat.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Angela734 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Angela734
Topic Author
This message was authored by Angela734 This message was authored by: Angela734

Re: Credit refund

Hi that would be great please if you could assist with getting my refund in 3-5 days. What do I need to do my end. Many thanks

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Angela734 

Can you firstly confirm it's showing as a credit on your Sky account?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Angela734
Topic Author
This message was authored by Angela734 This message was authored by: Angela734

Re: Credit refund

Yes it's showing as credit I can do a screen shot if needed 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Angela734 

No need for the screenshot.


I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Angela734
Topic Author
This message was authored by Angela734 This message was authored by: Angela734

Re: Credit refund

Thank you so much for your help

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Credit refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Angela734 to chat.

Reply

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