I would like to speak to a real person at sky what's the number?

[Mark39]

@Jeff_G given the technical nature of the issue, I'd suggest putting it in writing, by way of a complaint. There's a form you can use here to register a complaint (or an old-fashioned letter, of course).

https://www.sky.com/help/articles/how-to-make-a-complaint

[Jeff_G]

thanks Mark, much appreciated.