Credit refund

[caesarome]

@Wellingboy 

Is your payment method still in place on the Sky account because if it is then it can be refunded back to you via this.

[Wellingboy]

Hi, yes it should be, I haven't deleted anything.

[caesarome]

@Wellingboy 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

thanks for escalating this we've sent @RyanPope an invite to chat

[Greenfingers001]

Thanks for escalating this. We’ve sent @Wellingboy  an invite to chat.

[MartynR]

I am also waiting on a credit refund. Can this be escalated?

[Daniel0210]

@MartynR 

Have you cancelled your subscription then? What's the credit refund for? 

[MartynR]

Yes. Cancelled broadband.

[Daniel0210]

@MartynR 
If your payment method is still active on your Sky account refunds can take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[HecticJ]

This seems to be a common issue!

I have cancelled all services from Sky and have credit from overpayment on my final broadband bill!

I was told it would be paid back to my bank...can this be escalated?

[caesarome]

@HecticJ 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Catkins2018]

Hello, my last day of service for my broadband was 28 October 2024, I'm still waiting for my credit refund. It has now been 6 weeks since the last day of service and I've still not received the refund. The payment method should still be active. Would someone be able to help me get in touch to help progress the refund? Thanks

[caesarome]

@Catkins2018 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Catkins2018  an invite to chat.

[d181h191g]

Hello. Please could this post be escalated to a Sky expert.  I have a broadband and a mobile bill that are showing as credit which I would like refunded.

Thank you in advance.