Discussion topic: Compensation

This message was authored by: Tom94uk · ‎20 Mar 2025

Hi everyone so basically I had an engineer not turn up which delayed my installation for another 2 weeks. I'm ok now it's all installed this was like a month ago and was told I'm due compensation but haven't received anything and they've charged me out my bank already. I would have thought they'd take it off my bill?

This message was authored by: Daniel0210 · ‎20 Mar 2025

@Tom94uk

Bills are generated 14 days before your payment date so have you checked future bills to see if it's been applied as a credit there?

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This message was authored by: caesarome · ‎20 Mar 2025

@Tom94uk

This link explains the process:

https://www.sky.com/help/articles/auto-compensation

It is applied as a credit to your account.

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This message was authored by: Tom94uk · ‎20 Mar 2025

Yes and says my predicted payments upcoming is £30.50

This message was authored by: PandJ2020 · ‎20 Mar 2025

Sounds like you need to call Sky to confirm what's going on...

I am just another Sky customer and my views are my own even if you don't like the answers

Discussion topic: Compensation

Compensation

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