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Discussion topic: Credit refund

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This message was authored by JamesM1980 This message was authored by: JamesM1980

Re: Credit refund

Good Morning @caesarome, would it be possible to re-escalate my query?  I didn't hear back from the Messaging Team yesterday and am struggling to get through on the phone.  Thank-you.

This message was authored by Steroad This message was authored by: Steroad

Re: Credit refund

Lisa-P1987

My chat was too late last night due to your working hours. How do I continue it today please?

This message was authored by Moo5 This message was authored by: Moo5

Re: Credit refund

The next bill on my account is showing credit now. Is that where I should be looking?

This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@JamesM1980 @Steroad 

The chat bubble for the both of you should be at the bottom of this page age so do you not see it ?

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This message was authored by JamesM1980 This message was authored by: JamesM1980

Re: Credit refund

Nope, I can't see anything.  I've had the page open since yesterday.

This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@JamesM1980 

I have escalated your post again so look out for the chat bubble over the next few hours.

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This message was authored by JamesM1980 This message was authored by: JamesM1980

Re: Credit refund

@caesarome - perfect, thanks a lot.

 

This message was authored by Pompeyjohnboy This message was authored by: Pompeyjohnboy

Re: Credit refund

I left Sky Broadband last month and it is showing there is a credit on my account. I've kept my Sky Mobile account up and running so whenever I try using your online help it keeps putting me through to the mobile team! I'd like to get that credit balance credited back to me asap please rather than waiting 6 weeks.

This message was authored by Annie57 This message was authored by: Annie57

Re: Credit refund

Hi I haven't yet had the 'chat bubble' you mentioned would happen this morning? Thanks for any help- I simply want the money back that has been taken for a service that was cancelled !!

This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Annie57 I have alerted Sky again for you so same as before.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Credit refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Annie57 to chat.

This message was authored by Wengas This message was authored by: Wengas

Re: Credit refund

I am also in the same position of having a credit balance on the account since we cancelled Sky back in July. Could anyone assist with us getting the credit refunded please? 

This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Wengas 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Credit refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Wengas to chat.

This message was authored by Annie57 This message was authored by: Annie57

Re: Credit refund

Hi I was told to come back to here on 17th September and my refund would be available to process. How do I go about it? Thanks 

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