Credit refund

[JamesM1980]

Good Morning @caesarome, would it be possible to re-escalate my query?  I didn't hear back from the Messaging Team yesterday and am struggling to get through on the phone.  Thank-you.

[Steroad]

Lisa-P1987

My chat was too late last night due to your working hours. How do I continue it today please?

[Moo5]

The next bill on my account is showing credit now. Is that where I should be looking?

[caesarome]

@JamesM1980 @Steroad 

The chat bubble for the both of you should be at the bottom of this page age so do you not see it ?

[JamesM1980]

Nope, I can't see anything.  I've had the page open since yesterday.

[caesarome]

@JamesM1980 

I have escalated your post again so look out for the chat bubble over the next few hours.

[JamesM1980]

@caesarome - perfect, thanks a lot.

[Pompeyjohnboy]

I left Sky Broadband last month and it is showing there is a credit on my account. I've kept my Sky Mobile account up and running so whenever I try using your online help it keeps putting me through to the mobile team! I'd like to get that credit balance credited back to me asap please rather than waiting 6 weeks.

[Annie57]

Hi I haven't yet had the 'chat bubble' you mentioned would happen this morning? Thanks for any help- I simply want the money back that has been taken for a service that was cancelled !!

[caesarome]

@Annie57 I have alerted Sky again for you so same as before.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Annie57 to chat.

[Wengas]

I am also in the same position of having a credit balance on the account since we cancelled Sky back in July. Could anyone assist with us getting the credit refunded please? 

[caesarome]

@Wengas 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Wengas to chat.

[Annie57]

Hi I was told to come back to here on 17th September and my refund would be available to process. How do I go about it? Thanks