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Discussion topic: I would like to speak to a real person at sky what's the number?

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This message was authored by Sandra571 This message was authored by: Sandra571

I would like to speak to a real person at sky what's the number?

I am looking to join sky for broadband and TV but the options are bewildering to me.  I'd like to speak to a real person at sky on the phone for some help in choosing the best package for me but can't find a telephone number.  Does anyone have a number they can give me please?

 


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This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: I would like to speak to a real person at sky what's the number?

Posted by a Sky employee

Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

 

To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Community users?

 

Or you can create your own Community discussion by 🌟clicking here🌟

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

View this Answer within the discussion

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This message was authored by GD1 This message was authored by: GD1

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@Sandra571  You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Sandra571
Topic Author
This message was authored by Sandra571 This message was authored by: Sandra571

Re: I would like to speak to a real person at sky what's the number?

Thank you!

This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: I would like to speak to a real person at sky what's the number?

Posted by a Sky employee

Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

 

To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Community users?

 

Or you can create your own Community discussion by 🌟clicking here🌟

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by KML060461 This message was authored by: KML060461

Re: I would like to speak to a real person at sky what's the number?

i keep getting stuck in the auto system. 

All I want to do is talk to someone as I did on the 9th September.

It wont let me talk to anyone just goes round in an endless circle.

Surely there must be some way of communicating with a human!!!

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@KML060461 
You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Louise175 This message was authored by: Louise175

Re: I would like to speak to a real person at sky what's the number?

My sky was working now its not can get on 2 watch the TV 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@Louise175 wrote:

My sky was working now its not can get on 2 watch the TV 


@Louise175 

Can you clarify which TV platform you have Sky Q, Sky+, Sky Glass or Stream… and then what's happening?  


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by 26852 This message was authored by: 26852

Re: I would like to speak to a real person at sky what's the number?

Hi Louise, thanks for contacting. I Finally got a telephone no and got through to sky. Eventually after 6 hours later  my SKY has now came back online. Being Disabled it was very difficult but I finally managed it. Take care, Tony.

This message was authored by SheelaghD This message was authored by: SheelaghD

Re: I would like to speak to a real person at sky what's the number?

Hello - can I ask what number you got through on please? I tried to "Contact Us" in the section which said have you tried online - and got the same robot - I've got a headache now.

 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@SheelaghD wrote:

Hello - can I ask what number you got through on please? I tried to "Contact Us" in the section which said have you tried online - and got the same robot - I've got a headache now.

 


@SheelaghD phone numbers can't be posted on the forum which is why the advise is always to use the number posted under that "Contact Us" section.

 

You will find, like a lot of big companies the first part of the phone system is automated. If it keeps trying to send you over to the forum you could try saying nothing and it should put you into the queue to speak to an advisor.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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