Have you tried unplugging the Sky Glass/Stream device, waiting 30 seconds then plugging it back in just to make sure the issue is indeed with the remote and not the device?
If that doesn't work:
First check the batteries are working and the remote has power:
- Pick up the sky remote and see if the backlight works on the buttons .
- If you can't see the backlight try pressing a button. If there's still no light, check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.
Next step is to try repairing the remote:
- Press and hold 7 and 9 together on your Sky remote for three seconds.
- Press and hold 1 and 3 together for three seconds.
- Wait until you see the connected message and select Continue.
Another thing to try is to holdhe remote at both ends and giving it a gentle twist as though you were wringing out a towel. I know its sounds insane but its worked for a number of users before.
You can order a replacement remote from Sky if yours is faulty here: https://www.sky.com/help/forms/streaming-tv-remote
You could try some of the additional advice in the following guides as well:
If it is still not working have a look at the following help files:
Troubleshooting guide
Remote help
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