78

Discussion topic: Channel turns screen blank on every advert break

Reply
Reply
This message was authored by Juliebubb This message was authored by: Juliebubb

Re: Channel turns screen blank on every advert break

Hi daniel, it can be any advert, examples were between 10pm and midnight last night on sky nature. And sky golf all day on and off on Sunday and monday

This message was authored by Philcoulby555 This message was authored by: Philcoulby555

Re: Channel turns screen blank on every advert break

Hi Daniel,

 

So this issue has been very noticeable since Thursday last week and all day long 

 

it appears to be only on the Sky controlled channels on the live not catchup. 

when checked against my Sky go App the problem does not appear there so it appears tied to the Sky Glass feed

 

Hoping for a speedy resolution to this on going issue

This message was authored by Cridler This message was authored by: Cridler

Re: Channel turns screen blank on every advert break

Its happened 3 times in the last hour ,  random adverts (inside out movie , some cremation ad) on channel 409 (noon-1pm on 28/8)

This message was authored by Shaund1980 This message was authored by: Shaund1980

Re: Channel turns screen blank on every advert break

Its gettinf worse not better im considering getting rid of sky ans just paying the tv fee off and going back to virgin 

This message was authored by Stuart84 This message was authored by: Stuart84

Re: Channel turns screen blank on every advert break

Hi

Watching  Sky Crime today 1pm till 2pm. Every ad break screen goes black and have to toggle up and down between channels to get it back. Adverts cutting off and black screen for a few seconds. 
It's not just one channel but multiple channels and seems to be getting worse and as it's on this forum Sky must know.

Sky platinum VIP customer since the square dish and not happy.

This message was authored by 92nc30 This message was authored by: 92nc30

Re: Channel turns screen blank on every advert break

I was watching sky sports news and every ad break would start with a few seconds of an advert, black screen no sound then if I was quick I could change up/down channels and I would be part way through a different advert. It was like I was getting 1 feed of ads then getting the black screen as it swaps to a different set of ads. Happened the same 3 times in a row as I sat waiting for the ad break to test it. Is there anyway to revert back to a previous update to remove the issue as I'm seriously considering quiting sky glass due to this and various other issues with it. 

This message was authored by Freddie7 This message was authored by: Freddie7

Re: Channel turns screen blank on every advert break

Been having this problem too. Got a 55 inch sky glass and noticed the screen going back the last few days, sky sports news is particularly bad but think it is all sky problems. Changing channel and back is the only way round it. Absolute nightmare and sky need to fix this asap. 

This message was authored by RalphWatson This message was authored by: RalphWatson

Re: Channel turns screen blank on every advert break

Happening on my new Sky Stream for every add break this evening. 20.30 28/08/24. Channel 4.

This message was authored by Juliebubb This message was authored by: Juliebubb

Re: Channel turns screen blank on every advert break

I spoke to a lovely guy today who said they are working on a fix and it should be all sorted by 10th September x

This message was authored by Cridler This message was authored by: Cridler

Re: Channel turns screen blank on every advert break

Imagine if you paid to advertise on Sky , if you were last in line then no one with this issue would see your advert. 

 

So far so good today though, seen through 1 ad break ok on 409.

This message was authored by Daniel-F This message was authored by: Daniel-F

Re: Channel turns screen blank on every advert break

Posted by a Sky employee

Hi all,

 

Our support teams are working to resolve this issue regarding Ads going to a Blank Screen on Sky Glass & Stream as soon as possible.

 

Once we have more details to share we will update the thread accordingly.

 

I'm marking this post as the best answer (for now) so that new visitors to the thread can easilly see this update.

Daniel
Community Moderator
This message was authored by Amanda2405 This message was authored by: Amanda2405

Re: Channel turns screen blank on every advert break

The add break issue is happing on sky sports news this morning on "the football show" each add break is interupted by a blank screen which is easily restored by moving off channel and back on. 

Time of last issue 11.29am 

This message was authored by IanMcK This message was authored by: IanMcK

Re: Channel turns screen blank on every advert break

Thank you @DanielF . Hopefully it can be resolved as it's clearly affecting the viewing experience of many customers. Look forward to the update once your IT team look in to it.

This message was authored by IanMcK This message was authored by: IanMcK

Re: Channel turns screen blank on every advert break

Thank you @Daniel-F  Hopefully it can be resolved as it's clearly affecting the viewing experience of many customers. Look forward to the update once your IT team look in to it.

This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: Channel turns screen blank on every advert break

Posted by a Sky employee

Hi all,

 

I wanted to send my thanks for contributing to this thread and letting us know you were experiencing an issue with adverts on your Sky Glass!

 

Thanks to this thread our support teams were able to identify the root cause and worked to get this resolved. We believe this is now fixed 🎊 however please don’t hesitate to let us know if you continue to experience any issues during adverts. 

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion