Speech out of sync on Sky glass

[Andyccpc1]

Over the Xmas break i had a few minutes where we had a complete blank screen but now i think I've started to notice an improvement - fingers crossed that it's been resolved!

[2393.m15hK4.0591]

Yes fingers crossed eh they aren't too quick to solve problems but hope your problems has been sorted

[amagluglug]

No lip sync not resolved continues to happen on live TV!! I read an article last week that something bigger and better is coming to sky glass in Feb'25 yet we can't get lip sync sorted!! 

[2393.m15hK4.0591]

That's interesting but they can't sort out the problems now 

[anothermystery]

How can this be sorted out, getting annoying now, it's happening far too many times in the day, and I have turned TV off at mains and on after 5-6 mins. Any help appreciated

[Mrsjulie]

I too have been having the same issues - I have contacted Sky twice in the last 3 days as it has now gone far beyond a joke.

 I was told the tech team are aware of the problem and are looking into it. This has been going on for the past 6 weeks and if anything getting worse than when it first started. I also have the same problem on some of the apps.

[amagluglug]

Yes I also had a call from customer priority team 22nd December I was assured I would have a resolution in 2 weeks as it was being sorted and a text or email to confirm it's been resolved 1 week to go!!!! 

[Fothergill1]

Hi @anothermystery When you notice the lip sync problem have you tried just flipping to another channel and back again?  I find this usually gets it back in sync. Another quick fix which works for me is to rewind for a couple of seconds and then pressing the remote back button to get back to live TV.  These are not permanent solution but will often get the picture and sound back in sync again (until the next time).

[2393.m15hK4.0591]

Yes Fothergil1 ok for quick resolves we want a permanent resolve patchwork is still annoying

[amagluglug]

Permanent fix please!!!! I'm doing all the other work around 3/4 times a day not acceptable! 

[2393.m15hK4.0591]

We have to get to the top tier of sky fixers this i service is  not good enough or ACCEPTABLE 

[AndyCairns]

That is not a "fix".

as you will have read throughout this thread.  

[2393.m15hK4.0591]

I've been informed that my internet is too slow as they can read what your glass tv needs and what your system is getting

for me My Bt broadband is supplying 42 bps

not enough for sky glass and other devices that is using the internet 

My bt broadband is still on copper and other  neighbours that have changed over to the new broadband supplier Trooli is offering me 900 bps and I can't get connected until May/June 25

BT will release me from my contract as they can't install full fibre until late 25 early 26

and understand my frustration therefore will cancel my contract without any charges

so this maybe worth investigating your internet speeds you get from your supplier 

as you require minimum 60 bps 

[TamBren]

When I complained I was told I had too many devices connected to internet and Sky Glass needs 35mbps alone!! Bullsh**t. Why do you not get told of this when you buy?? UHD waiting for program to load tonight and also a HD channel. Was told that these use extra mbps.... well yes but I am on highest level of broadband so why still having issues?? I also mentioned this forum to them saying not just us having issues and was told not everyone's issues are the same cause!! Ummm Again bulls**t. We Asked to be released from SKY as not in tv contract now but told will still need to pay for glass TV!!! So basically stuck with a rubbish service paying way too much money. 

[2393.m15hK4.0591]

Yes it seems the system is not fit for purpose unless you have avery high internet