Speech out of sync on Sky glass

[2393.m15hK4.0591]

Why does the speech always goes out of sync I ha called several times and it get sorted then after a short while it's gone out of sync 

[bryderx]

Hi. Installed our new sky glass tv today and the picture is slightly delayed compared to the sound. Ive tried looking in the sound settings, have changed to PCM stereo but nothing seems to work. Any help?

[Fothergill1]

@bryderx Welcome to the forum and the world of Sky streaming.  The lip sync issue you are experiencing is a known problem which Sky ave been trying to resolve for a number of month.  The advice given by Sky is to change your Audio Settings to PCM or passthrough as a temporary measure whilst they find a permanent solution.

I use a Stream puck (not Glass) but experienced some lip sync issues in the past and I found Dolby Digital Plus seemed a suitable solution (try all the settings in the hope that one will remove the problem).  Since getting the QS028 update I have not had any more lip sync problems but am fully aware this has not been the case for many subscribers. I am now on the most recent QS030. 521.00P update and hopefully lip sync issues remain a thing of the past.

[Fothergill1]

Hi @2393.m15hK4.0591  I thought this issue had been resolved by Sky but obviously not as yours is the second post I have read this evening. As a temporary solution try changing your audio setting to PCM or passthrough.  I found mine worked OK on Dolby Digital plus when I had lip sync issues in the past.

Also, as with any electronic gadget these days a reboot will often resolve issues. To do a reboot/restart go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry as this is a normal part of the process.

[Exiled-in-HH]

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@2393.m15hK4.0591 wrote:

Why does the speech always goes out of sync I ha called several times and it get sorted then after a short while it's gone out of sync 

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Did get you to do anything or did Sky do something and did nothing ... and it was corrected🤔

[Zoeb]

The sound is about 2 seconds ahead of the picture it's almost becoming impossible to watch . Tried changing sound settings nothing works, watching a football match is dreadful the crowd cheer before something happens . I pay a lot of money every month for something that is a joke 

[Colin.Sc]

Same here, last few days it's done it multiple times. Just pulled the power 20 minutes ago and it's out of sync AGAIN. 

Bloody Joke. 

The list of issues I have with Sky Glass is longer than the screen is wide, but this is a show stopper. 

[Colin.Sc]

I should say it's only "live" TV that does it, seems downloads are OK. 

[Katrina2511]

I've noticed if I watch a programme using 'watch from start' , when that programme finishes, the TV automatically goes back to the programme which is now playing but the lip sync is totally out??

I have to go onto another channel,  select that then go back to the original programme?! 

What is going on??!! 

[Moe1]

I'm having problems with lip synching on my sky glass tv

[Jimmy7062]

Power off the TV unplug from mains plug back in switch it back on. Should solve the issue. Had problems on TLC and ITV a few weeks ago. All other channels were OK.

[Colin.Sc]

doing that it then goes out of sync again within minutes. 

steaming pile of garbage that I'm paying monthly for...

[TamBren]

TNT sports out of sync. Live football. Have rebooted 3 times in 30 minutes. Paying for a service that is not 100% its a joke!!! 

[Brooksy77]

Had this a lot recently and have it right now watching the match. Tried rebooting, switching between the two channels the game is on. Useless. 130+ quid a month for this. Really. 

[2393.m15hK4.0591]

Yes it's now a nuisance it gets rectified then next day back to normal it's a joke