Tv not watchable

[Grav888]

So I've had problems for months now. 
spend hours on end to a useless chat that seems to deal with multiple people at a time, then they say we're going home now. 
Broadband speed useless. Hardly anything working in the house. 
Sky day speed is ok, despite me sending screenshots of speed. 
I told them router may be faulty. Apparently not possible. Got so fed up I cancelled broadband and tv. Now it's even worse. I am seeking legal advice to get a refund for a lt least this month. How can this be normal? 

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[Mark39]

Is your Glass connected over wifi? Broadband speed (which is what Sky have told you is ok) and wifi speed are not the same.