I have a sky glass TV fitted in my office 1 metre from the rear of my house with a direct feed from BT fibre optic high speed broadband into my network to which the TV is connected and it works perfectly.
I have a television in the lounge of the house at one metre away from the office but separated by to exterior walls and I have a Sky Puck connected by broadband Ethernet cable hard wired from the BT input source in the office to the house and directly into the back of a separate router which then connects by CAT 5 to the puck and the LG television works perfectly. This creates a separate Wi Fi network within the house.
I have another SkyGlass puck upstairs in a bedroom connected to a Samsung TV and it used to work perfectly, connected to the separate WiFi but recently every time I go to switch on Sky glass it is a frozen screen and the remote will not move it. I have tried replacing the batteries in the remote and pressing 4 & 6 and 7 & 9 keys held down and replacing the batteries but it still won't work even after re-setting the puck several times. I have taken the puck downstairs and fitted it to the LG television and it works perfectly I have taken the remote from downstairs upstairs and it will not work. It looks as if the upstairs remote is faulty but any help would be welcome please - I have tried all the help item topics on the Sky website to no avail.
My Sky products show that they think I have 4 pucks but in reality it is just the two.
