ALLM causing lag spikes/screen jumps every 5 seconds

[Nawwti]

I had a series S, upgraded to X, but only play destiny 2 so it was wasted on me as it plays exactly the same, so I reverted to series S & got 2,  1 downstairs, 1 upstairs, & I play were theres no people lol. When I was on PS4 I used to have to keep moving it room to room, almost as painful as unplugging the TV 40 times a day 🙂

[Nawwti]

2 months to the day. Any chance of reaching out for an ETA? I've unplugged my TV about 450 times since we last spoke 🙂

[DShib]

The 50hz business was an assumption on my part. Purely down to the fact that the issue seems to arise when you come out of game, but then it would make sense that it's a HDR/Dolby Vision issue because there still a switch of video mode/settings, whatever it is. 

Either way, it needs to be sorted soon because this has been going on quite a while now and I'd imagine the frustration is only going to increase post-Christmas with people being gifted an Xbox, PS5 and anything else for that matter, and realising they have this issue. 

It'd be ideal to be able to put the TV in some sort of developer mode so you can see diagnostics or a real-time log of what's happening when you flick out of a game. 

A bit of acknowledgement to the recent messages since the last update wouldn't go amiss. Keep people in the loop. 

[Nawwti]

I've messaged the guy twice & nothing. From what I read ages ago, the company who make them is called TP Vision. & it's either ex Phillips employees, or it's a Phillips design passed on when they dropped TVs & now make medical equipment. They're in Holland.

I'm hoping it's then fixing this & not people at sky, maybe that's the issue. 

[ShuaReadson12]

Hello, it's been over two months, do we have an update on this issue? 

[Nawwti]

It's been 4 months since this thread, it's been 8 months since the original update. I think we're screwed tbh 

[Robmcc83]

Yup, and it's rumored a new sky glass tv to be released this year so I have little faith us with the current one will get a resolution. 

[Nawwti]

Next month, wow, feel kinda ripped off now. This will be what the original would have been if not for the pandemic.

[DShib]

@Daniel-F 

Any updates on this at all? 

You mentioned the dev team have managed to replicate the issue, but we've heard nothing since. 

[XxcherrillxX]

Anyone know if this is ever going to be fixed? TG has not been used since they f**ked up allm. I'm paying for a tv that is totally useless to me 

[Nawwti]

No. Think we're getting a new TV over this. I'd advise everyone to ring sky & complain. We've had several updates & it's been months & months & crickets.

Also apparently sky glass 2 is being revealed this month & releasing soon after, so maybe they're busy with that.

[XxcherrillxX]

Won't be paying anymore then since it's not fit for purpose and was never mentioned that the response time would be 10,000,000ms 

[Nawwti]

Loloololol 👍 

[Nawwti]

So we are many many months into this issue & no fix, phone calls answered by people who say they've no clue what I'm talking about, & now they've just released sky glass 2 I think we're stuck with this issue.

Deffo moving elsewhere in November when our contracts up, after 30 years I've had enough. We have everything with sky TV,  mobiles, internet, tablets, landline, & after very shoddy treatment regarding mobile contracts recently it's time to move on, sky aren't what they once were.

[Robmcc83]

You never no, the glass 2 might have the same fault of this is os level fault as the glass 2 might be in the same os. I know the puck numbers match the glass numbers regarding update versions. It's just a joke how long we have had to put up with this.