28 Mar 2024 07:19 PM
28 Mar 2024 07:22 PM
Posted by a Superuser, not a Sky employee. Find out moreThe future bills might not show the changes instantly. I'd suggest trying again tomorrow.
28 Mar 2024 07:30 PM
Posted by a Superuser, not a Sky employee. Find out moreWhen is your next bill due to be paid because if it is the next 14 days or less then it is to late for the change to be shown on it so it should appear on next months but back dated to the day (today ?) that you spoke to Sky.
28 Mar 2024 08:59 PM
Posted by a Superuser, not a Sky employee. Find out more
@Shazza241 wrote:
...thats all they can do as I'm in contract, pathetic as I'm a customer of 20 years but they want to charge me to change anything else.
That's exactly what being 'in contract' means regardless of tenure. They are not obliged to allow changes - of course, you can consider that when renewing..... (if renewing)
28 Mar 2024 10:05 PM
@caesarome thank you, yes my bill is due out on the 10th of April that is why I specifically asked the agent would the changes be applicable from next month to which she said yes rather than being honest and saying it would be May.
@PandJ2020 I appreciate this is what being in a contract means but it should also mean that they can't change my price until my contract ends not hike it up by an extra £10 a month due to inflation and what annoys me more us that your loyalty to a company doesn't mean nothing anymore, if I was a new customer I can have my exact same package for £50 a month thats nearly £30 cheaper than what I'm paying, its exciting customers they should be looking after and that's all I wanted them to do, I was just asking to keep the same package for the price I pay now until October when my contract ends and after nearly 20 years of loyalty and never missing one single payment they are offering to save me £5 a month if I change my package and also pay a £19 charge to do so. Its just disgusting!
28 Mar 2024 10:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@Shazza241 wrote:@PandJ2020 I appreciate this is what being in a contract means but it should also mean that they can't change my price until my contract ends not hike it up by an extra £10 a month due to inflation
Sounds like you haven't read the contract. It explicitly says they can increase the price during the minimum term. Given you've been a customer for 20 years you must be aware of this as it happens every year...
Unfortunately, all comms firms offer new customers the best deals to get them to switch and then rely on them staying at higher rates.
29 Mar 2024 08:48 AM
It doesn't matter if they are still in contract @PandJ2020 they have agreed a change to it with Sky and their bill hasn't updated to show this change.
Also @Shazza241 with a price increase to Sky BB you are allowed to cancel within a certain time frame (30 days?) of being told of the increase, with TV packages you can't as it's in your t&c.
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