I want a refund of credit balance

[Englishmaid]

Hi. I am £46.29 in credit after cancelling my broadband on 4th November and would like to have it please. 

[Daniel0210 · Accepted solution]

@Englishmaid 
Refunds can take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish (but not today)! If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

** Please note that the escalation process isn't operating today so any escalation will need to be made tomorrow ** . 

[Daniel0210]

@Englishmaid 

Your duplicate post has been removed as you already have this thread which has been answered. 

[Englishmaid]

Hi Daniel0210

Thankyou for your reply. The payment method is still active and the credit is showing on my account. If you can escalate it (but not today😊) that would be great. 

[Daniel0210]

@Englishmaid 

Post back on this thread tomorrow and we can sort that. 

[Englishmaid]

Morning

Can you escalate the request for my credit refund please.

It is showing on my account and the payment system is still open

Many thanks 

[Daniel0210]

@Englishmaid 

Done.

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Englishmaid.

[Englishmaid]

@Daniel0210 

All sorted now. Thank you for your help 

[Daniel0210]

No problem @Englishmaid 

[PaulB73]

sorry to bump but I have the same issue, can the refund be expidted please as bank details are still active? Thanks

[Daniel0210]

@PaulB73 

Is this for credit after you left Sky and is it showing as a credit on your Sky account?

[PaulB73]

Hi. Yes, it appears to be the same situation outlined above

[Daniel0210]

@PaulB73 
I’ve escalated your post to Sky and their Messaging Team should contact you later today but possibly tomorrow. .

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @PaulB73.