I cancelled my broadband in November

[Nb21]

I cancelled my broadband on 11th November and I was told no more payment will be taken from my account. Then I received email from yourselfs for me to get in contact as you wasn't ready for me to leave, I called and spoke with someone I told them I don't want your offer you are charging me to much. I don't know what happened on your end but some how my broadband wasn't cancelled and you charged my account £40 now I am coming to another month and I see you have prepared another bill for me please tell me why are you still charging me when I have cancelled your service I am struggling to pay your price I will block your payment for this month you are taking advantage of me! 

[Daniel0210]

@Nb21 

Firstly, you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Blocking a payment will cause you extra problems including not being able to call Sky and not being able to cancel so is extremely unwise.

Give Sky a call when the lines reopen to discuss why the cancellation wasn't successful. 

[Nb21]

Aww thank you