I have received the email to claim my voucher and clicked claim voucher but not received yet?? Does the voucher come through email or do they post it??
Re: "Refer a friend" voucher code not received in my email
Just to add: I've had this reply from Sky Chat:
Thanks for your patience I have checked with them I got an update that the voucher is currently paused, once it is available you would be notified about the same. I do apologise for any inconvenience this may have caused but be rest assured you will receive it. You can get in touch with the team directly to check for an update call : 03334 OO1015. (Edenred) Edenred support email : sky-select "at" edenred.com
I've moved your post into a thread discussing this issue. Sky are aware and working on it. See post 2, currently showing as the answer.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
I have moved your post to a topic that is already discussing this as this is a known fault that is being investigated by Sky.
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Re: "Refer a friend" voucher code not received in my email
Dear Customer, Thank you for your E-Mail, Due to high demand, there is a longer-than-expected delay in fulfilling our voucher orders. We apologise for any inconvenience this may cause and are working to resolve this as quickly as possible. Your vouchers will be issued in due course. Kind regards Your Sky Team Sky Help Centre http://www.sky.com Finally got an email response.
Re: Me nor my friend have received our refer a friend reward
I've just sent another as I've had no response to the one I sent Tuesday . Beginning to think it is a scam to entice you to sign up.
If I get no response in next day or two I intend to make an official complaint and then ombudsman. You can't offer an incentive and then not deliver on it.
I have moved your posts to this thread that is also discussing this where as you can see from the post that is directly above yours that Sky have confirmed there is an issue. Although why they haven't replied to your email yet I wouldn't know.
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Hi I did not get code for reward I had email clicked that and it said thankyou you can spend your reward on anything ect but had no code no more emails
