Discussion topic: Refund for lack of broadband

This message was authored by: Char0307 · ‎02 Jan 2025

How do I obtain a refund for less than guaranteed broadband speed?

This message was authored by: SKY1992bf · ‎02 Jan 2025

@Char0307 You will need to contact sky as per the link below

https://www.sky.com/help/articles/sky-broadband-speed-guarantee-a

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This message was authored by: Mark39 · ‎02 Jan 2025

@Char0307 note that Sky guarantee the speed to your broadband Hub, not the speed from your Hub to your devices. If you're connecting over wifi, that can be a lot less than the speed being delivered to your Hub.

Discussion topic: Refund for lack of broadband

Refund for lack of broadband

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