How to chase an open complaint without calling

[TheDrownedApe]

I have an ongoing complaint with sky. They have "promised" a return email within 7 days that they never wrote or sent; anyone surprised?

Anyway how do I chase their error, their incompetence and their ignorant attitude without calling them (chat was just as useless?

Merry Xmas all

[GD1]

@TheDrownedApe  You will need to call if you have an open complaint.

[caesarome · Accepted solution]

If you have put in a complaint then this explains what happens next and what timescale Sky have to work to:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

We aim to respond to your complaint and agree a resolution within 10 days. Some complaints, depending on their nature, could take longer to resolve, especially if they’re technically complex. If we’ve been unable to agree a resolution for your complaint within this timeframe we’ll contact you. We’ll keep you informed of progress in a way that best suits you and at a time that’s convenient to you.