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Discussion topic: Credit refund not received after 6 weeks

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This message was authored by: Abhijit1

Message posted on ‎02 Jan 2025 08:43 PM

Credit refund not received after 6 weeks

I have not received credit refund on my SKY broadband after 6 weeks. I do not have bill showing credit amount. 

Can somebody help on this please ?

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎02 Jan 2025 08:56 PM

Re: Credit refund not received after 6 weeks

Posted by a Superuser, not a Sky employee. Find out more
@Abhijit1 wrote:

 I do not have bill showing credit amount. 

 

If your account is not showing a credit you'll have to call them to find out why...

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎02 Jan 2025 09:58 PM

Re: Credit refund not received after 6 weeks

Posted by a Superuser, not a Sky employee. Find out more
@Abhijit1 wrote:

I do not have bill showing credit amount. 

Did you leave your payment method in place,if you didn't then a cheque will be sent and that can take lonegr to be sent.

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This message was authored by: Abhijit1

Message posted on ‎03 Jan 2025 08:40 AM

Re: Credit refund not received after 6 weeks

Thanks for the reply.

I have kept my payment method.

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This message was authored by: caesarome

Message posted on ‎03 Jan 2025 09:41 AM

Re: Credit refund not received after 6 weeks

Posted by a Superuser, not a Sky employee. Find out more

@Abhijit1 

What makes you say that Sky owe your money, because if they do the bill should show a credit of which you have said it doesn't ?

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