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Discussion topic: I cancelled my tv package in november

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Message posted on ‎03 Jan 2025 06:20 AM

I cancelled my tv package in november

I cancelled my tv package in November and have been charged for sky signature 

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This message was authored by: Daniel0210

Message posted on ‎03 Jan 2025 07:15 AM

Re: I cancelled my tv package in november

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@Jeff53 

How did you cancel and did you receive an email from Sky acknowledging the cancellation? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Message posted on ‎03 Jan 2025 07:46 AM

Re: I cancelled my tv package in november

I cancelled via chat and got an email 20th October confirming what I had cancelled and even sent back all equipment and got confirmation they received it

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Message posted on ‎03 Jan 2025 07:59 AM

Re: I cancelled my tv package in november

Posted by a Superuser, not a Sky employee. Find out more

@Jeff53 

What dates does the charge for Sky Signature cover? Remember as fellow customers we can't see your bills. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on ‎03 Jan 2025 08:02 AM

Re: I cancelled my tv package in november

Period between 20th nov to 2nd feb three different amounts

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Message posted on ‎03 Jan 2025 08:11 AM

Re: I cancelled my tv package in november

Posted by a Superuser, not a Sky employee. Find out more

@Jeff53 

As Signature is the base package it seems the cancellation hasn't gone through so you'll need to call Sky to discuss what's gone wrong. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎03 Jan 2025 08:12 AM

Re: I cancelled my tv package in november

Thankyou for the help

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