I cancelled my tv package in november

[Jeff53]

I cancelled my tv package in November and have been charged for sky signature 

[Daniel0210]

@Jeff53 

How did you cancel and did you receive an email from Sky acknowledging the cancellation? 

[Jeff53]

I cancelled via chat and got an email 20th October confirming what I had cancelled and even sent back all equipment and got confirmation they received it

[Daniel0210]

@Jeff53 

What dates does the charge for Sky Signature cover? Remember as fellow customers we can't see your bills. 

[Jeff53]

Period between 20th nov to 2nd feb three different amounts

[Daniel0210]

@Jeff53 

As Signature is the base package it seems the cancellation hasn't gone through so you'll need to call Sky to discuss what's gone wrong. 

[Jeff53]

Thankyou for the help