Send Thanks to Sky

JMCG111 · ‎21 May 2020

I want to thank Roisin from the Belfast call centre she was so friendly and helpful. I was sent a text survey to complete and for some reason my replies won't go through? I hope she gets this and I will keep trying the text survey!!! Jill Waterford

gillgrundy · ‎20 May 2020

The advisor was called Nathan and he was really really brilliant, I was uncertain about what I actually needed and he explained everything very clearly. I want to recommend Nathan for Sky Person 2020, not only was he very informative about the business, he really had a lot to do with my son calling an ambulance due to Nathan pointing out how out Of breath I was on the phone ( I have a severe breathing and compromised immunity disorder) and Jack called the ambulance who managed to help me with oxygen. Nathan should be highly commended for his insight and the utmost care to his customers. Also how lovely it was for me to have somebody to talk to about any worries I have about changing my sky package for an updated Q box plus mini box and multi room. So many thanks Sky and special life saving thanks to the greatest sky advisor ever, Nathan. I just wish I had his surname so I could be sure he would be recognised for his outstanding empathy and all round kindness and for the care we experienced Thank you for you're wonderful professionalism and a HUGE thanks to Nathan for the rest of my life xx yours gratefully [removed] Sky Platinum customer for 18 years Moderator note: removed personal information

Ter1902 · ‎19 May 2020

Thanks Sky, working from home now, Broadband solid!

Anonymous · ‎19 May 2020

Hi I have a huge, heart felt thank you that i would like Sky to know about...i have tried to locate a postal address for Sky, so i can send a letter outlining what wonderful staff they have, & in particular, a gentleman who helped me a few days ago, who also went above and beyond... and i wept at the wonderful gesture he made. The only address i can find is for complaints...and that couldn't be further from what i want to shout out about.. Please could someone help me & advice me of the correct address? Thank you for reading, Fancy Pheasant

MplusM · ‎18 May 2020

Please pass on a massive thank you to Karen (KBR01) who was kind, patient and most of all real. It's was lovely to speak to Karen who was very down to earth and made me feel at ease trying to access different areas which wasn't always straight forward for me to check with possible connection problems. Karen was warm and friendly and a pleasure to talk to. Karen is a asset to your company. 😁

Anonymous · ‎18 May 2020

We recently had no other choice but to cancel our sky account. but encountered a lovely man called Michae on the 18th August, a member of the cancellation team and if there was any way we could have stayed with the company we would have just solely down to that man. I hope this message gets passed on as he's doing fantastic work throughout these uncertain times.

JulesSmith40 · ‎17 May 2020

Good Evening, I just wanted to get in touch about the fantastic customer service I received today from Francis (A Scottish lady), she really is an asset to Sky and a great ambassador. I was dreading calling today and I left the call knowing I have received fantastic service and wanted to make sure that this feedback is passed on to the relevant person/department.

Haggis0307 · ‎17 May 2020

Thanks to Matthew (possibly in the billing team?) Who helped me out over the phone with a query about my bill being wrong and also helped me switch to a package that's better for our needs. He was personable, friendly, funny, and a credit to Sky - unlike William on Twitter whose tone was rude and abrupt and who told me to cancel my Sky services if I was unhappy, rather than getting advice and help with my bill! More of your customer service advisors should be like Matthew. Thank you! 🙂

JayneTill1990 · ‎16 May 2020

I just left a comment about an amazing lovely Scottish lady that took my call today. I'm not sure if her name was Diane something telling me it was I know she had two kids as we were talking about family ect. If that help mi really want my thank you and 10 star review to reach her. Thanks again x

JayneTill1990 · ‎16 May 2020

Hi, when finished my call with a lovely Scottish lady today she asked about completing a feedback. I was expecting email text and haven't received anything. I can't remember her name just remember her been Scottish and very helpful lovely polite. Did everything and more for us and appreciate it hugely during this difficult time. COVID19. And getting my monthly bill down more. Cant thank her enough. I don't know wheather you can check the notes on the system to see who posted notes on my account today 16.05.2020 around 2pm. I rate her 10 stars. The best!!!!! Thanks very much. Really hope this reaches the correct person. Or I receive an email text through tommorow some time. X

Anonymous · ‎16 May 2020

Good morning, I would like to commend a special member of the sky accessibility team whom I spoke to yesterday. I was calling on behalf of my elderly grandad, to inform you that my grandma has sadly passed away and my Grandads's name needed to replace her name on the account. Additionally, I neeeded to pause his sky sports channels due to Covid-19 I was helped by a gentleman called Gareth from the accessibility team and he was extremely helpful, empathic and kind. He dealt with the issue swiftly and he informed me of services available to my grandad which would help him. This blew me away how much sky value equality and diversity in their organisation. In a world where some elderly people are excluded due to online and technical ways of communicating. Now my grandad doesn't have to go through a technical process to talk to sky it's just one number and straight through for him. Gareth was very patient and treated me like I was his only priority in the time he spent with me on the phone, he was relaxed, informative and had a little giggle too. This man really brightened my day and made me feel valued as a person and a concerned granddaughter. He spoke to my grandad and didn't badger him or try to coerce him into purchasing more than he needed with flash selling techniques like some companies do trying to exploit the elderly people. He actually SAVED him money on his bill and spoke clearly so that my grandad understood, forgetting technical jargon. He valued my Grandparents very long customer record with sky and my grandad felt rewarded for this. from myself and my grandad (he was chuffed-bless him) a very big thank you Gareth. I hope you train others in communicating because if the world spoke to customer service personnel like you then many people would be walking around with a smile of just for the time while they are talking to you on the phone. I hope you receive the recognition that you absolutely deserve. Take care and God bless ☺️

SamanthaM · ‎15 May 2020

Dear Sky, I called this morning to arrange a house move. I am a key worker and wasn't able to give much notice to book this...... the lady I spoke with was amazing. Very friendly, very helpful and had the answers to all my questions. I didn't get her name I'm sorry to say but my call was around 9am on 15/05. To this lady I'd like to say - Thank for all you help........

RobynSymes · ‎14 May 2020

Feedback following chat services 14/05/20. Sascha istis easily the most helpful, friendly and efficient person I have spoken to at sky. She made the chat easy and had a great sense of humour, answering my dozens of questions and going out her way to help. She is an absolute credit to your team and I hope she gets the recognition she deserves. I was contemplating leaving sky soon but she has restored my faith and I will continue as a loyal customer. Thanks Sascha, you absolute gem!

Chrisblanc · ‎14 May 2020

Dear Sky I would like to send my thanks to the enginner, who visited today. His name was Daniel Jones, and his visit was at 9 AM on 14th May 2020. From the moment of his arrival, Daniel worked on resolving the problem of us having no signal. He was so polite and professional , in these difficult, social distanced times. He worked through a number of solutions efficiently, and professionally. At each stage, he kept us informed. He restored the signal, and upgraded some very old external equipment. I can not extend enough thanks for his help. I hope that every effort can be made to ensure that he receives this feedback, and any recognition that can be awarded to him. If you (Sky) can provide an email, or address for your senior management. i would like to also pass this on to them. Thank you Daniel Chris and Jo White

Hazel77 · ‎13 May 2020

Good afternoon. Please send a huge thank you to the customer service agent who took my call but most importantly to the engineer who arrived on 12th and 13th May. He worked nonstop until he had found a position for my dish for 2 days. I do not get his name but he truly was amazing. I am shielding and classed as extremely vulnerable due to my emphysema and lobectomy. He worked really hard on his own, kept me fully informed of what he was doing and observed a very safe distance when he did talk to me. I am very impressed with his dedication to achieve a good signal. Please reward this wonderful person and pass on my thanks again.

Sam+Payne · ‎13 May 2020

Kirsty, Theresa and Jeremy from the Sky Help were absoulutely superb in helping me sort out my new phone contract. All had a kind, patient and helpful attitude, which ended up being the reason I continued my contract. Thanks for making it such an easy transition and having the patience in such a chaotic situation.

Mumma+Hibbs · ‎13 May 2020

I was Helped over the phone yesterday by a lovely lady called Dorothy Mitchell as I was having problems with my WiFi. She was polite, friendly and very helpful. We were able to resolve the issues I was having. Having explained the situation at home and my daughter being a vulnerable person during these horrible times she was determined to find a resolution for me, which she did. Today I was overwhelmed to receive a gift of chocolates with a lovely little note from Dorothy. Things like this mean so very much. Thank you Dorothy. Stay safe 🌈 Hayley x

BlueBlueBlue69 · ‎05 May 2020

Thank you for sorting out Sky Sports payment as there has been no sport since March. I was emailed & then phoned & a refund given. With so much rubbish from airline companies and travel agents trying to stall and refuse refunds giving useless vouchers etc it is fantastic that Sky were able to display good customer service and deal with a refund so efficiently.. 👏🏻

CEMu · ‎05 May 2020

I am a key worker (teacher) and currently trying to teach my classes from home. I was struggling with my broadband and internet access. I rang and spoke to Bilal, he was amazing. He gave me honest, helpful answers and was able to rectify a complaint that I made a long time ago, show appreciation for my work and also with making my broadband issues go away! The most helpful person I have spoken to, at Sky, to date! Thank you so, so much Bilal you are a hero and you have helped my classes to have a great lesson! Thank you!

BethMonty · ‎04 May 2020

Hi I wanted to reach out to Sky to thank "Tracey" for her oustanding service. I called on behalf of my 86 Year old dad (not this account I am logged on to) and she couldnt do enough to help. He has no one else at home and his landline is faulty. Tracey done all she could to fix this and showed great empathy. She ensured his request was made a priority and was simply amazing. I hope you can identify Tracey and am happy to give you more information regarding the account she helped with. Please ensure she receives a Halo and a big thanks from my dad and I. Kind Regards Beth

KatieHeff · ‎03 May 2020

Hi, I would like to leave feedback for the wonderful lady at Sky who has just helped us out today. She has fixed all our problems with the viewing card, everything is sorted and perfect and she was absolutely fantastic. A really lovely, helpful, patient, friendly lady with excellent knowledge. Nothing was too much trouble - a perfect example of excellent customer care. Her name was Jackie, she was a Scottish lady and I called Sky at about 1 pm today. Thank you Jackie - you're a star!!! (From Katie and family in London - hope your weather is a bit better now!) xx

sdyorks · ‎02 May 2020

Great service from Sky just now. Thnak you to Daniel on the helpline. I am both vulnerable and a key worker (from home). My mobile screen is blanked, and hard reboot would not work, so cue panic. After a very reassuring and thourough call I have a fresh working SIM in my old phone and have arranged for the non-functional phone to be sent for repair.

NavigateIdealness · ‎29 Apr 2020

A huge thank you for helping my parents-in-law. I logged in on Tuesday to book an engineer visit for them. The engineer arrived the next morning, and quickly diagnosed and replaced their Sky Q box. Mum-in-law says: "thank them for their prompt response and all up and working now" Also thank you to the team who booked the visit so quickly, and those who keep the website help and booking pages up and running at such a demanding time.

Casta54 · ‎29 Apr 2020

Date - 28.04.2020 Time of visit - 09:00am Engineer name - Lewis Reason for visit - To fix faulty internet connection Just writing to praise the engineer Lewis (unfortunately I didnt get his surname) who visited our residence on the date provided. Not only was he here during this difficult period with the coronavirus (he didn’t come in he spoke through the window). It was also pouring down with rain!!.........but not once did he complain or rush us. i would just like to say he is a credit to your company and deserves a 10/10 rating. King regards The Morgan’s

helensatt3 · ‎28 Apr 2020

Hello, Hoping you're able to pass thanks to the lovely man I spoke to earlier! I didn't catch his name, but would appreciate if you could find out based on the time of my call etc. I rang up to remove an item from my Sky package and he was fab! So friendly and pleasant, asked why I wanted to downgrade without being pushy or trying to get me to keep it. We had a nice general chat whilst he was working on my request and I just thought his customer service was absolutely brill! Please get in touch for more info as I really would like him to know he's doing a fab job 🙂

Djdrdunc · ‎27 Apr 2020

Could i please say a big thank you to your engineer that attended my house today. Was able to come earlier than booked so that was bonus and he was so professional and very engaging. He was able to detect the issue and despite a few logistic issues with the dish access he performed his job brilliantly and got everthing up and running, a real nice gent, you should be very proud to have him as an employee. Sorry forgot his name but im sure if you check the account it will say who came.😊

Flamingokingo · ‎26 Apr 2020

Been a sky customer for over a decade and I have never had such great customer service. I was speaking to Cameron from the Sky TV cancellation department about some issues I was having with my sky monthly payments. I had a big complain to begin with but after my call with Cameron, i disregarded it. Cameron worked with me amazingly and sorted a new deal within an hour. People like Cameron are true ambassadors of your company and deserve the best from you; please look after him. Thanks again Cameron.

Fiona2015led · ‎26 Apr 2020

Hello I spoke with one of your advisors on the 24/04/20 in the afternoon, I spoke with a Scottish Male but I didn't catch his name. I just wanted to get a big thank you to him, he was so polite and made the call very easy. He spoke with me about moving home and the reasons, I am a frontline Emergency service worker and currently things are difficult speaking with your advisor and how well I was spoken to gave me a smile for the rest of the day which is not something I get often at the moment so THANK YOU for being amazing!! 😊

Anonymous · ‎26 Apr 2020

Dear sky, Yesterday i made an enquiry about my bill. I was put through to Grace who had a lack of empathy and had no interest to keep us as customers when I stated that we was looking for a new deal as we couldn’t afford the price increase after our current one ended. Surely you would be more understand during these times. I asked if there’s anything that could be done she unenthusiastically offered to take £1 off the price increase. After feeling like I was about to close my account Grace put me through to Steven. I would just like to say Steven was absolutely amazing couldn’t be more polite, helpful and kind. It was so refreshing to be spoke to like a human and for that I hope he gets recognised from high up management for his excellent customer service. He is the only reason we are still customers. Thankyou for taking the time to read this message. if there is another way to pass the message along I am happy to do so.

JPFrench · ‎25 Apr 2020

Hi, my name is Katie and I'm writing this on behalf of my dad who is 76. My dads phone line and internet went down on Monday and we couldn't get hold of him in these worrying times. Eventually I had to go round there to try and help, I spoke to 4 people to help and all were absolutely fantastic. I especially have praise for Julie Murray who went above and beyond to help my dad and me, nothing was to much trouble! I found Julie had an amazing attitude and was so bubbly and friendly, Julie chased an engineer up for us that was over a week away, not happy with leaving my dad that long with no contact (even though we accepted it), Julie wouldn't leave my dad that long and called me tonight saying she got someone to come out in 3 days! I was blown away by her caring about my dad and that she contacted me to inform me of everything going on. I really don't have enough praise for this woman, Julie you are a true gem and I personally thank you x @JulieMurray

yorkist+1 · ‎25 Apr 2020

I am replying to the sender who has answered my question on how I say thanks for the Brilliant customer service I received from SKY employees, as I could not find a postal address to send a letter too Thank you so much to the person who replied it is much appreciated. However hating technology as I do and it hating me back with the same vengeance. I do not understand what is meant by a thread , or how to use it. Its a total different language for me, who went to school using paper and pen. Thus I have sent my letter via the P O 43 in Livingston as that is the only postal address I could find I have explained why I have done so and asked them to send my letter on to the correct department or whatever the correct wording is.In the past when using that address someone from there has rung me to discuss what I have written. Thus I am hoping that the same will happen here. If I have not heard anything in a couple of weeks I I will get back to you because in my opinion medal should be given out to them espcially one for definite Thanks again for your help

Kirsten495 · ‎21 Apr 2020

I spoke to a lovely call handler today who dealt with my complaint. gutted that I never got her name but I'm hoping that you'll still be able to pass on this feedback! i made the complaint in panic due to a mix up of information, but the person I spoke to really eased my worry and completely reassured me. she was knowledgeable and even gave me some tips on how to ensure I'm being vigilant with security online. she mentioned that she is working from home - which I think, given the current situation just shows her loyalty and the fact she is still putting your customers at the forefront of her mind is really admirable. amazing customer service, really happy with the outcome.

Steward2809 · ‎18 Apr 2020

Hi there, I just spoke to a wonderful man in your customer service department who was really understanding and I really wanted to do the survey for him at the end of the call but it hung up!!! I think he said his name was Damon but I cant guarantee it so if someone could pass on whoever spoke to Claire Whiting today about upgrading broadband and generally keeping me as a customer when I was seriously thinking of cancelling, please do! He was cool. He understood my situation, was genuine and effective in his approach. Very personable and asked my shoe size (he will know what I mean!).. please please do pass on my thanks. It is rare right now to find anyone who is willing to be so supportive and I do appreciate his sympathy to my situation. Thank you Damon (if that's your name!) And I'm sorry i didnt get to leave you so many stars for helping my son and I at this difficult time. A thousand thanks. Claire.

Graces+dad · ‎17 Apr 2020

Just a massive thank you to Michelle in customer services-complaint dealt with brilliantly regarding Frozen2. My daughter says thank you for sending her DVD and the other package etc 😉 This is what customer service should be like...always! Michelle your a star! Thanks once again Graces dad

JW.Thomas · ‎16 Apr 2020

Hi I just wanted to pass my feedback on to you about Danny (DHU09) who I just spoke with a customer care. He is an absolute asset to you! Really friendly and helpful and sorted my issues out straight away. People's to quick to criticise and not quick enough to compliment so I hope you can pass this feedback onto the relevant people. Thanks and thanks again Danny 👍

PBritton100 · ‎14 Apr 2020

The lady that helped me this evening was awesome! Somebody give her a huge pay rise!!

chloe19 · ‎14 Apr 2020

Hello, I don't know if I'm posting this in the right bit. I'd like to say a huge thank you to Colin (I do believe that was his name) that I spoke to on the phone today regarding speaking to him about my grandads phone bill. He was so kind and compassionate towards me, I was a bit of a mess over the phone with just the stress of my job (I'm a nurse) catching up to me and with everything else in the world that's happening. Thank you for your time today & for helping me the best that you could. You are an amazing person and I wish you and your family all the best in this hard time. Thank you for all you do and for what you did for me, something I'll remember for a long time. Thank you! From Chloe x

Jiknbil · ‎14 Apr 2020

I did try and find an email address to send this feedback to but unfortunately I could not find one. I have just got off the phone with Alex from Sky Technical & Talk Support. He dealt with my query excellently and was incredibly helpful, making sure we knew everything that was going on with our account and broadband. Some wonderful customer service extended to us from Alex. Thank you.

Helensxx · ‎14 Apr 2020

Hello, I spoke to Grant this morning he is an absolute blessing to have in your team. He was so helpful and thorough, went through every single option with me and everything possible. Lovely gentleman. thanks very much for your help Grant x

kali69 · ‎11 Apr 2020

I called today and spoke with Michelle in dunfermline - just wanted to say how brilliant she was , amazing conversation skills and sorted me out with exactly what i was looking for after the twitter feed did not provide me with good service at all. Very happy she took my call

SO2+HAZMAT · ‎10 Apr 2020

I do find this frustrating, I know you are all very busy but all I want to do is change the colour of the phone I have just ordered. I want to change it to Red. I just want to send an email not talk to someone unless they want to talk to me. Has anyone got and email address??????

Catalknia · ‎09 Apr 2020

I would just like to thank all of the staff at Sky for the understanding you have given me and my Husband at this time. We are over 70, and my Husband is not in good health, so Sky is so very important to us. You have been understanding in this awful time, and we both appreciate your patience. You have resolved our problem with compassion. Thank you so much. Valerie Patton.

nickjg1989 · ‎08 Apr 2020

I want to say a big thank you to Scott who took my cal earlier today. Was professional and quick, great attitude and agreat example for your company. Keep up the good work Scott and I hop you get commended for your service. A pleasure dealing with you!

Tara+Davina · ‎08 Apr 2020

Dear Craig (Sky Engineer) We wish to send our sincere thanks to Craig who came out on Sunday 5th April to assist with our home move, all booked before the Covid-19 pandemic changed the landscape of the world we all live in. Without coming into the property, as he was of course observing strict guidelines in place for all our safety, he guided me via WhatsApp and from the garden on how to connect our receiver and got us online in a flash!! What a hero!! Take care and stay safe... Tara & JJ Vorster

Mini+Mo · ‎07 Apr 2020

Wish we had a Sub Forum for 'Thank You Sky', couldn't find anywhere to stick this,had great service again,have had two line faults in less than 5 weeks, both cable breaks,first resulted in loss of broadband, second loss of phone & slow broadband speed. Got reported & sorted within 24 hours,great service from Sky's Nathan,Jason, & follow up from a young lass, who's name I can't read on my note scribbles.🤔

Deecity · ‎07 Apr 2020

I just want to say a massive thanks to Elizabeth at retentions, Scotland, who went above and beyond my original query. I phoned up sky not happy about them cancelling sky sports when it was just meant to be paused and had put extra charges on my bill for no reason. I phoned up and Elizabeth answered, from the very start she was very understanding and immediately identified the problem, which was not an easy fix due to what was previously done. She then worked her magic and got everything resolved. Happy days! I then got a phone call again a bit later on from Elizabeth with further questions and advice regarding my account, something she did not need to do and when I stated my compliments she quickly said "it's her job" however what she did was not just her job. Outstanding service, going above and beyond to help me out especially. I would love to hear that this feedback has reached the appropriate departments.

Cheffe · ‎05 Apr 2020

Just want to heap some praise on a wonderful service that was provided by sky not often that they go way and beyond but in this situation they did we had problems with our sky box grinding whistling took me two days to get throu to someone who were fantastic there were no appointments this next two weeks in our area but being key workers for n h s said leave it with them next day message that Sunday engineer would be there in morning and the wonderful DARReN arrived on time as we are in a flat on first floor he got his ladders up to our balcony Kent over and talked us throu set up with new box whilst staying on his ladders and talking throu our french doors such service for me going above and beyond was fantastic can't praise him enough as I am not that technically minded would not have been able to do it with out his guidance input well done DARREN and well done sky

William+1974 · ‎02 Apr 2020

Hi, I am a Sky employee and wanted to pass some positive feedback on the engineer who came out and fixed my issue even in these trying times. He observed all of the correct protocals and was very friendly from the right distance. He fixed my problem and stopped my kids from climbing the walls. I wanted to ensure that he receives the feedback he deserves. My name is William <removed>, my postcode is **postcode removed**. Thanks Moderator Note: hidden personal information from public view

Samantha90 · ‎01 Apr 2020

We just spoke with Steve on the cancellations department this evening. He convinced us to renew and take out sky broadband and gave us a great offer. On top of that it was one of the best service experiences I have ever received over the phone. Steve put up with us making and eating our dinner over the length of the call as we had been holding so long to get through to him and made us feel like he genuinely cared. In such fraught and stressful times it was a joy spending time on the phone with Steve which is a rarety even in normal times! Please can you pass on our deepest thanks and ensure he receives the recognition he deserves!

Tara+Katie · ‎01 Apr 2020

I would like to say a big thank you to Lauren from Dunfermline ID LCL06 as I am seventy years old and not that technically minded. I needed help as the internet had gone off and the Q boxes and all TV Channels other than the main ones disappeared.Anyway we did everything until it was time to get the Qbox working in my grand-daughter's bedroom. She was giving me instructions and nothing worked, I went downstairs to get the Q remote control and nothing worked. Lauren asked the question to check the batteries and there were no batteries in my grand- daughters remote as I forgot I moved them to try the night before myself to get it working and forgot to replace them! She was extremely patient as I am also hard of hearing and kept asking her to repeat things. Worse than that I couldn't see the things on the Q box as misplaced my glasses, eventually found them on my head! Throughout it all she was very kind and extremely patient. When I eventually got everything right and it was working, after going through settings and losing it and back to the house! Then settings again to Network etc (Ihave forgotten what else we had todo) it was all working. My granddaughter came in and asked about the Disney channel plus, (she had paid for separately) Lauren sorted that out as well. We had to wait sometimes upto 10 minsLauren said, as it wasn't coming on. I told her it was fine because I felt I had tested her kindness too much, I told her she was brilliant and said goodbye. Ten minutes later I had a call from her asking if the Disney plus was now working which it was. She went way beyond what anyone would expect, her customer service was absolutely brilliant and I would like someone to recognise and praise her amazing customer service, she is a credit to Sky, kind understanding of an elderly woman and superb. A big thank you to her and Sky for such wonderful staff, kind regards Hazel Milton Keynes.

Maggie+from+Wales · ‎27 Mar 2020

Having been recently widowed, I needed to reduce my monthly payment. I spoke to a young man called GRANT@ of Sky Value, Falkirk, Scotland. He could not have been more helpful, checking different deals and checking with superiors, and finally coming up with a deal which I could afford. Grant@ was so understanding and caring, doing his utmost to help me, not at all like some would be in trying to keep the same payment. He even sent me a beautiful flower post the following day. I am 78 years of age and cannot remember dealing with such a helpful person. He is truly an asset to SKY. Please send my best wishes to him and all your staff. Take care, be safe.

Kimberly+1003 · ‎27 Mar 2020

I just wanted to thank Sky on their brilliant customer service today !! I'm a key worker at HSBC Bank and needed to renew my Sky subscription. Got transferred to retention team to try and match the current price !! I spoke to an amazing member of staff called Roddy (not sure of correct spelling) A Scottish chap. What brilliant customer service I received also managed to keep the price the same with improved broadband speed . Keep up the good work One happy Sky customer this evening A*****

HutchD · ‎26 Mar 2020

Just wanted to say a big Thankyou to the 2 engineers who sorted the fault on my broadband today - Hamza & his colleague. I am a nurse & needed access to work email to follow shift changes, & updates - am very very grateful!!!

sonbon · ‎26 Mar 2020

I am writing on behalf of my 80 year old Aunty who talked to one of your operators a couple of days ago by the name of Tamara. After she had sorted out my Aunts query they had a lovely conversation and a good laugh. Tamara remarked that my aunty seemed very upbeat about the whole isolation period and she replied ' well I have my TV, my whisky and all I need is a box of chocloates and I am in clover'. Well a day later what should she receive in the post but a box of chocolates from Tamara. I would just like to pass on My Aunts & my thanks for being such a wonderful human being in these dark times. It made her cry and she was very touched by the gesture. Thanks again to Tamara, from Mrs Jean Rushworth, Morecambe & myself Sonia Bonney a long time Sky customer

Rhys1990 · ‎26 Mar 2020

Hey Have had some bad customer service from sky when I initially tried to switch over, its a long story but things got so bad that through no fault of my own I could of potentially affected my credit rating. Sky made the same mistake again and I was at my wits end. But I joined this thread to praise Gordon (GOM02) who took over my account after all the difficulty I was having, he made sure the order went through successfully (finally). Gordon was extremely helpful and never missed a phone call he scheduled with me and kept me up to date along the way. Im sure he did even more behind the scenes than I knew. I just hope he receives some praise for making my life a bit easier. Thanks

sonbon · ‎25 Mar 2020

Hi In these terrible times I would just like to give a Well Done and big thank you to one of your phone operatives called Tamara. She spoke to my 80 year old Aunty a couple of days ago and they had a lovely chat and a good laugh and my Aunty mentioned that ' she was fine she had her TV, her bottle of whisky and if she had some chocolates she would be in clover' Well lo and behold a couple of days later she received two boxes of chocolates from Tamara at SKY so I would just like to thank her on behalf of my Aunty Mrs Jean Rushworth, Morecambe. Random acts of kindness in these dark times are really appreciated and it touched my aunty very much indeed as it has me so felt I had to write to thank her. Sonia Bonney

RobH82 · ‎25 Mar 2020

@Anonymous Health/disability in this household too. I was just saying to the wife last night I'm so glad we decided to return to Sky at the beginning of the year. The sevice has been invaluable these past few days as we find ourselves, like most other people, indoors looking out at the world. All of my dealings with Sky, from the guys on the phone who initially processed my request, to the guy who was very courteous and accomodating when we got Sky installed, right through to the staff here and on social media, have been refreshing from how I've felt as a customer of other companies. Take a bow Sky 😍

Claire-Rach · ‎25 Mar 2020

Ben was Brilliant! Could not have wished for a better representative to speak to that day! Not only was he excellent in helping us with our new broadband tariff setup, but also brilliant and informative of the tariffs and products available to us. Ben dealt with our call with proficiently, in a timely manner, professionalism and yet understood our needs in a compassionate and positive/ uplifting manner. It was lovely to speak to him on that day with all that we are all currently faced with here in the UK and the coronavirus pandemic. Ben is without a doubt as real asset to Sky and a great role model for how we should all carry this torch of positivity and pass it on. The best experience I have encountered to date with a representative 😀 100 out of 10 is our score for Ben, who we are happy to talk to again at anytime! tomorrow is fine, I'm free all day 🙂 But seriously, Ben is an exceptional advocate not only for representing your products, but also has a fantastic phone manner, by which he explains with attention to detail and in a way that you can understand. Thank you Sky for recognising our loyalty and consistently providing us with a fantastic service!

Fan+of+sky · ‎23 Mar 2020

I wanted to say a massive thank you called Phil who works on the vip rewards department, I struggled to pay all my sky bill this month with the rising cost of everything with this Coronavirus, I'm off work which has closed and single dad to 4 boys , I explained my situation and he politely asked me what I could afford and once I made an affordable payment which he didn't have to do my sky services were reinstated, now that's real customer service , going out of his way to help me and my children in these uncertain times , sky please please thank Phil for me 👍

stuart+stuart · ‎23 Mar 2020

Just wanted you to know what the entire family were saying WhatsApp group chat last night about about you and BT. You have been brilliant pausing the sport, BT however... everyone is saying BT phones and tv are all getting cancelled soon as the dust settles with corona and we are all coming over to watch champ league and Europa on your platform next season. [content removed] BT. Moderator note: language removed

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