Hi!
had 4 month worth of no sky at all, the box had blown and had a great engineer to fit a 'new package' but in the end we couldn't as I already had an active package so the engineer was very patience and very helpful and got it all changed to a service call instead to fix the exsisting problem and cancel the other account. What an amazing job.
also spoken to a guy called Javad who sorted all my billing out and had got me a brilliant deal to go on with and made sure I got back what I had to pay for the loss of service. He again was super police, helpful and patience - honestly was great service from both the engineer who visit my home and Javad over the phone and a total credit to the Sky team. Been with sky 3 year am will stay for many more years to come