I'd like to give a major shout-out to Kenny (with a lovely Scots accent) who helped me immensely on Wednesday evening. I'm a bit nervous on the phone sometimes, but he was so reassuring, resolving the issue I had, and ended up reducing my bill vastly, whilst upgrading my equipment at the same time. He's obviously an abdolute credit to the company, and he made my year by helping me as much as he did. I don't have any other info on him, but I hope he gets to see how very much he's appreciated.