hi guys
RE: An outstanding Customer Services professional at Sky
Her name is Lilly. She is Scottish and was working from home just outside Glasgow
From the first 10 second of the call, and we spent nearly an hour on the phone, Lilly was simply fantastic.
She listened, explained, was empathetic, was considerate, was very helpful, knew her products, worked out a fantastic solution for me, kept her composure when i asked the same question 4-5 times, was friendly and above all else, did a great job and provided me with a first class service.
someone at Sky needs to know that and relay it back to her
cheers
Sean
