We would like to say a big thank you to Jamie who dealt with our problem on Monday morning 04/08/20.
We were supplied with a new router but the multi room tv's would not work, We were previously advised we would have to wait until 28/08/20 for an engineer to call! Which would have left my 82yr old parent living in an annexe without a tv for a month and being isolated due to covid would have been a long, lonely time.
I phoned the complaints line and Jamie was so professional and took 2hours on the phone to work through the problem, which he did. We are so grateful to him for taking the time to sort this.
I sincerely hope management will take the time to locate him to pass on our thanks as he is an asset to your company and if everyone was like him within companies, customer services would have no complaints.
Thank you Jamie 🙂
