I had appalling service from the initial agent who took the call, no technical support whatsoever regarding my slow broadband, just wanted to blame my WiFi signal. He ended up transferring me to retentions as I said I might as well cancel for all the help I had received. Thankfully the cancellations department listened to me and put me through to Aleksander (60PAA09) who took the time to explain BB and WiFi signal, how to get the best channel for WiFi and improved the speed massively. Aleksander was polite, patient and helpful. It's a shame not all staff are like him Aleksander, his technical knowledge and customer support kept a customer for you today Sky. You should reward him and get him to train other staff as there's clearly a discrepancy regarding attitude and levels of technical training amongst staff.
