Hi - I just wanted to say thanks to our lovely engineer who helped ensure myself and my Dad were completely comfortable throughout our installation.
- My Dad is 85 so was nervous about the installation and asked me to attend. The engineer made this easy by calling in advance, so I could make sure I was on site to assist.
- On arrival, the engineer met me having performed the initial inspection (and kept my Dad fully informed), so we could discuss a range of options for connecting the new Sky Q box and mini box, along with how we could test each option as we went. I'm technically proficient myself, so it was really nice to have a simple but informed conversation regarding the possible approaches.
- Once agreed, the approach was followed, along with testing of the various options as we went. The outcome was fully explained so that I was able to keep Dad up to speed too.
- Inevitably, we changed a few things as we went until we found the best solution, again with full discussion and explanation as to the rationale.
- The setup was completed, including integrating Dad's soundbar, which is absolutely vital to him as he has limited hearing, and Dad was shown the remote and introduced to the functions he used most regularly.
- Despite the heat, the engineer was calm, concise, kind and considerate, which is so important for my Dad as he can feel overwhelmed by changes to his routine (we've had an old original Sky box for about 20 years!).
- Throughout the installation, I was able to chat with the engineer in a technical manner, and collaborate on our chosen solution and the testing he performed to confirm that all was working before he left.
- I was really impressed that he noticed my TV was high specification and capable of 4K, so offered an 'engineer offer' to upgrade the existing package to take advantage of the TV at a really great price too.
- His use of English was impeccable throughout, which is especially impressive at it wasn't his first language - only the slight accent gave this away.
- He also conversed casually with my Dad about the local area and his impressions, which is really nice again to help put my Dad at ease.
Apologies for the long post, but I wanted to make it really clear just how excellent this experience was not only for me, but also for my Dad, which is especially important to me.
If you need any more information from me to ensure this thank you is received by not only the engineer, but also his manager, please don't hesitate to let me know.
Kind regards, Gordon Fishwick Jnr (and Gordon Fishwick Snr - aka Dad!).
