Send Thanks to Sky

I just spoke to Tony.. I was ready to leave Sky.. he is an upbeat, great guy, made me smile!! And sorted out my problem!! Bless him, I'd employ him in a heartbeat!! Great guy!!  ... View more

I moved house in March 2020 and my broadband was supposed to have been activated remotely on the 26th March. However this was not done and I had no wifi from that time till today 22 June 2020, an Open Reach engineer finally came out to fix the problem.   I do understand the current lockdown affected service provision but 3 months with no wifi was just too much. I ended up buying a pay as you go broadband to enable me to work from home.I phoned SKY and spoke to different advisors during that time who promised to get it fixed on numerous times but to no avail. I was given different explanations each time. I thought of cancelling my SKY all together and BT had offered to connect me sooner.   However I feel 1 advisor Steve sss03 really went above and beyond to follow through with my query. From the first day I spoke to him, he promised to follow this through until its sorted and was very apologetic that I was not receiving the service I was paying for.He rung me back a couple of times checking and providing updates as he said he would. Even though I was angry and frustrated having no service speaking to Steve made me feel someone really cared and I appreciate that. I was no longer phoning in  as much as I felt Steve was really working on it.  Now waiting for the promised refunds 😊THANK YOU STEVE xx ... View more

Recently I was contacted by Sky asking to return my services after moving to Virgin. The man I spoke with was friendly and helpful. However after getting access to my future bills, I could see  I was being charged for a broadband boost service I didn't agree too, and I was still waiting for 2 promised boosters,  to make the broadband cover the whole house. I emailed sky twice, and got a call back from a lovely girl on 14th June. She had to connect me to billing and broadband to resolve the issues. The first woman I spoke with, was understanding and said the call would be listened to and she would ring me back within 48 hours. (She didn't ring) I was then transferred to the broadband team, where I spoke with a pleasant man, who was extremely helpful, he was able to get a manager to listen to my original call straight away, and they agreed I'd been missold and heard me mention I needed the physical boosters 3 times on the call, to which I was assured this wasn't an issue. So they where fantastic, they got me 2 boosters posted out right away with a standard delivery charge of £9.95 each, which they said they would waiver. A £5 credit was applied, and the broadband boost removed from my package - I'm unsure if this was the woman in billing or the gentleman in broadband that done this, either way thanks. I received the equipment and was finally able to use my broadband service, however unfortunately the credit wasn't applied to the bill for the delivery charges. So after waiting a week until today 21/06/20, I called back and spoke with Maaz from the billing team (ID:5MF96) early morning, and then this evening with Nir from the same department. They where both fantastic. Maaz was able to apply the delivery charge credits to the account. I then queried with him, why I'll be charged from May 19th for TV, when my engineer visit is due July 6th! He said the person who sold the package to me, should have applied the correct credit to show I had no service, which didnt surprise me, after he's already mis-sold to me. Maaz applied the credits to the account, and I had to rush of the phone as I was due to start work. After work and checking my billing, I could see I still should be credited more to reflect the tv charges, so called back and spoke with Nir, who has requested the remaining credit be applied by his team leader. Maaz and Nir where both brilliant on the phone, extremely helpful and patient, and really made me leave the call happy, even after all the hassle. They both knew how to deal with the query in a productive and kind manner. Thank you for that. Also the gentleman who got his manager to listen to the call right away. Massive help. Sorry didn't get his name. Hopefully I will have no more issues now. Thanks to the sky team.  ... View more

Would just like to say a big thank you to the lady who helped me with an issue I was having today. The lovely lady, Rona, took the time to talk me through the process of getting me back up and running. She was extremely helpful and we had a few laughs too...(mainly about bottle caps!)  Definitely the kind of adviser you should have on your team 🙂  ... View more

I spoke to a gentleman this morning called Jeff after calling to change my TV package.  Jeff provided an incredibly friendly and informative service. Jeff is the kind of guy I would hire on my service desk and I could have sat chatting to him for alot longer! Please let Jeff know he's awesome!  ... View more

Today you setup my SkyQ and multiroom package at a very good monthly price.  Everything is working fine and i'm very happy. Also thanks for the FREE UHD addon this was a nice gesture! Stay Safe 🙂        ... View more

Hi Id like to say a massive thank you to Rees who is based in the Stockport office. He couldnt have been more helpful helping my friend and I with our home move. thank you Rees, well done.   Dave ... View more

Hi  I just wanted to say a huge thank you to Fiona who I spoke to today - she arranged my house move so easily and was a delight to speak to. I received the highest standard of customer service and she was so helpful and friendly. It was so refreashing to speak to someone who wanted to help and was so happy to do it as well!!! She even managed to save me money on my bill which I was thrilled about.  THANK YOU!  ... View more

I want to say a massive thank you to Karen based in Glasgow, we were on the phone for about 45 minutes trying to sort my home move and I've never spoken to someone with such patience and just a genuinely nice human being! Thanks again Karen 🙂 ... View more

I've had quite a few issues with Sky when I initially joined and had an ongoing complaint with my signal etc! I was going through the process of cancelling my sky services when I had a very very helpful conversation with a member of the (cancellations?) team - Jerry, I believe his name was, excuse my spelling! He not only managed to help me get a good deal, and converted me into a sky mobile customer but he managed to lift my spirits with his friendly and entertaining conversation! The guy deserves a pay rise as his humour is probably the only reason I stayed as a sky customer! He asked me to leave feedback but I accidentally ended the call and I'm not sure how else to leave feedback and make sure he gets the recognition he deserves! Thanks again 🙂 ... View more

I just wanted to send my thanks to Lynsey who we called on the bereavement line this morning. Call ref: 1-4-5-7-0-5-9-3-9-0. Lynsey made a potentially stressful situation, very simple. I had called to transfer ownership for my grandparents Broadband/TV/Landline on behalf of my grandma who would struggle with the process. We were able to negotiate their current package, as they were unfortunately paying a lot of money for Boxsets and calls outside of their rental agreement. I am now very reassured that my Grandma will be paying a reasonable amount of money, for a package that actually benefits her. I also established a password and contact details so I will be able to liaise with Sky in future. Many thanks Lynsey, you're a credit to your team!! The Smiths  ... View more

I would just like to thank Robyn ( sorry I don't know her second name) at the call centre for her help with my new sky Q box . She was professional, polite and did everything she said she would, when she said she would. I would also like to thank the engineer , Jamie I think he was called ,who came out to fit my new equipment today , he was very helpful , friendly and polite .  I hope you can pass this information onto booth your staff . All too often people complain about bad service but never good service . ... View more

Dear Sky Customer Team, Dear Managment,    Saturday the 6th of June we had our consultation and we can only say what an amazing experiense that was.  We spoke with Sky represenitive Keith and after that with Jade /I really hope I took their names correctly as they deserve all the credit in the world !! /.  Both had extremly high knowlege of every SKY product you can offer to your clients.  Keith help us with the best possible directions regarding our initial problem and then direct us to  Jade ! We have been your clients for as long as we can remember and  Jade made us feel so welcome and appreciated .   She was with us  every step of understanding the new products, the new plan, the new way to move forward.(each member of the family had questions :)))   )  Extremly professional and in the same time so friendly, warm and so kind.     THANK YOU KEITH! THANK YOU JADE ! THANK YOU for beeing such amazing SKY Team members.   Thank you for your passion, your possitivity and your guidence.    Wishing you all the best Nadia, Pavel and family Chigwell    ... View more

Eleanor was so helpful and polite on the phone! Changed my broadband package for a better price within 5 minutes, no fuss! Thank you so much  ... View more

Hi  I had problems with my Sky Q box connecting to my broadband after it reset & was assisted incredibly well by to young men this afternoon  I would like to commend both Daniel & then Lee (LES36) for their excellent customer service & the excellent way that they communicated throughout They were both extremely diligent & positive that a solution could be found  I thanked them both individually but I would like Sky to pass on my thanks once again    ... View more

Hi    I wanted to give some feedback about engineer that visited my property last week 30th may @4pm. I was expecting to receive an SMS or email to provide some feedback but I havent.   I would like to say that the engineer (sorry cant remember his name) is a credit to your company. He was very polite and tried his best to resolve the issue. Also despite it being Saturday afternoon he remained really eager to help.   Please pass on my comments to the employee and his line manager.   I hope you can trace the employee from my account details.   Thanks   ... View more

I just wanted to say how happy I was with the service received today when I called Sky.     I answered all the questions to say I was not NHS or vulnerable but within seconds my call was answered.  I only wanted to upgrade the Talk package to Anytime Extra & this was done in minutes.  I was surprised to be told that upgrading my broadband to Ultrafast would actually give me a complete reduction in cost to the total package.   Super pleased with this service from Sky even when they are busy.  Much appreciated & worth the call.   ... View more

I just wanted to say a big Thankyou to Dave Bradbury his customer service is absolutely fantastic! He needs to be given some praise! He helped me look through my package today and was more than helpful. I can honestly say I've never had such good customer service well done Dave!    ... View more

Both my partner and myself spoke with an amazing customer service representative called Sam earlier today as we both had queries about our sky subscriptions, and both of us came away with a reduction to our monthly bills.  We were expecting a follow up text/email to provide feedback but haven't received anything so decided to leave a post on here.  Sam was very helpful and he is an asset to Sky...11/10 from both of us....thanks Sam!!  ... View more

Massive thanks to Duncan for fitting out SkyQ today.  He was friendly, proactive and informative and it was great to have a chat with him today.  Great employee and he should be recognised.  ... View more

Hi just want to say a big thank you to Russell from sky customer services. Was looking to leave sky but russell managed to find me a great deal worth staying for. Great customer service and very helpful. ... View more

Today 3rd June Barbara (BDN01 ) took a call from a very disgruntled customer who was about to cancel their subscription with Sky after 13 years . With empathy, patience and dedication, Barbara ensured that this customer left the call extremely satisfied and reassured that their issues would be given the right attention. Subscription cancellation became subscription renewal !.     Thank you Barbara . You are a credit to Sky .     ... View more

A big thanks to customer service, Mick and the engineer Marcus in Coventry who visited today. We had problems with the wifi signal. They both gave 10 out of 10 care and support to make sure it was solved. The straightforward and necessary infection prevention has been well thought through, meaning on site issues can be rectified. ... View more

Thank you to the customer service agents on the billing (Sachin and Johnathan) and downgrade  (Curtis?) team who helped us with our sky sports subscription. Your promptness and politeness were exemplary and Curtis, your patience with our query is much appreciated.      ... View more

I wanted thanks to the efforts sky have made in regards to pausing subscriptions and the thought that has gone into programmes such as the #watchalong events on Sky Sports. The addition on the documentary channel, .and the overall care that has gone into making a pretty rubbish time, slightly less rubbish.   Once again thank you.     ... View more

Hello i wanted to pass on my observations on our Sky tv broadband service. We've been locked down working from home since mid-March and our broadband has been excellent managing with all our devices and online platforms we've needed to get through this difficult time.  Our children need broadband for school work, my husband and I have been working from home and our tv package has been much needed.  If there have been issues, we've not been aware of them as the service as been faultless.  thank you Sky! ... View more

Just wanted to say thanks to advisor I spoke to today (Phil? Scottish accent) in dealing with my contract - I needed to reduce the cost of subscription or cancel entirely. He was professional, empathetic and flexible in his approach and we were able to agree a new contract. Not sure if I will get the opportunity to provide sepatate feedback so thought I'd post here in the hope that the feedback will reach the correct team.  MP ... View more

My elderly mom and dads signal had gone , loveliest engineer called Craig came out today , he was so patient , courteous and helpful thank you for going over and above your job role to get them watching again  from 2 crawshaws road  ... View more

Hello there   Everytime I have spoken to Sky the customer service is without doubt the best in the UK. Staff are polite and put up with my stupid questions. Since the lockdown though you have been superb about pausing subscriptions which is great. Cricket is my main sport and I am watching all previous highlights and your special programmes. Fair play and keep it up ... View more

Hi Sky   I have just got off a call with Nicola on your bereavement line to let you know that my wife, the main account holder with Sky, passed away recently. She was really helpful, friendly and compassionate, and also helped me with some other things regarding my package. I have to say that I was really impressed with her and the service I have received today, and would like you to pass my thanks to her. Well done Sky! Jon ... View more

Just want to say a massive thank you to Kiran (really hope this is the correct spelling). After weeks of had signal and countless hours troubleshooting myself I was so pleased that he was so thorough in helping me fix the problem. Kiran was polite, patient and very attentive, went through everything with me and took time to ask me how I was doing and about my current job as an essential worker. This little thing meant so much to me. Excellent customer care and a credit to the company. If I could speak to him everytime I would be happy. So thank you Kiran for your help and understanding. ... View more

Today I called sky's helpline and spoke to Will. I can only say how great he was. Not only did he help me realise that I had mistaken a capital I for a lowercase L which had caused me tremendous problems for the past 3 weeks logging into my wifi, but he did this without making feel like a total idiot!!  He also talked me through getting my Sky Q box to connect again and persevered when I know I sounded dense. you couldn't get a better call centre member, I know it's hard at the minute as I work in a call centre too, but props to him, Sky, keep a hold of him, he does you proud 👍 ... View more

Special thanks to the very very patient sky lady yesterday who helped me renew my contracts, she was amazing. Renewed yesterday lunchtime the new equipment arrived at 9.30 this morning. Fantastic service thank you brilliant service ... View more

Hi I spoke to a man today, I didn't catch his name properly (Ashrar? I'm so sorry I didnt write it down at the time), and he was from the Sky mobile swap, I spoke to him around 11:20am this morning. He was excellent, so patient and good at explaining all of my options. He made sure that we stayed within my budget and talked me through all the pros and cons of every option. He was easy to talk to and very capable. I would really like him to be recognised, thank you.  ... View more

recently spoke to customer services ,young lady called Tara, she was so polite and very helpfull, thank you so much. ... View more

Good afternoon,   I was in the midst of leaving Sky after having been a customer for 17 years. I called before and the team were not able to offer me a competitive deal. In addition, I was suffering from wi-fi drops, and didn’t want to pay for an engineer visit.   Thankfully Omar (OSH08) picked up the phone as I was going to cancel. He was very friendly and attentive when going through my bills and helped me to reduce it. I was impressed by his attention to detail, as he managed to repackage my subscription to one that suited me.  Also  helped to sort out an engineer visit so really pleased to finally get the wifi sorted.   Hope this gets picked up by someone as he deserves some recognition! ... View more

I want to thank Roisin from the Belfast call centre she was so friendly and helpful. I was sent a text survey to complete and for some reason my replies won't go through?  I hope she gets this and I will keep trying the text survey!!!  Jill Waterford  ... View more

The advisor was called Nathan and he was really really brilliant, I was uncertain about what I actually needed and he explained everything very clearly. I want to recommend Nathan for Sky Person 2020, not only was he very informative about the business, he really had a lot to do with my son calling an ambulance due to Nathan pointing out how out Of breath I was on the phone ( I have a severe breathing and compromised immunity disorder) and Jack called the ambulance who managed to help me with oxygen. Nathan should be highly commended for his insight and the utmost care to his customers. Also how lovely it was for me to have somebody to talk to about any worries I have about changing my sky package for an updated Q box plus mini box and multi room. So many thanks Sky and special life saving thanks to the greatest sky advisor ever, Nathan. I just wish I had his surname so I could be sure he would be recognised for his outstanding empathy and all round kindness and for the care we experienced    Thank you for you're wonderful professionalism and a HUGE thanks to Nathan for the rest of my life xx   yours gratefully  [removed] Sky Platinum customer for 18 years   Moderator note: removed personal information ... View more

Thanks Sky, working from home now, Broadband solid! ... View more

Please pass on a massive thank you to Karen (KBR01) who was kind, patient and most of all real. It's was lovely to speak to Karen who was very down to earth and made me feel at ease trying to access different areas which wasn't always straight forward for me to check with possible connection problems. Karen was warm and friendly and a pleasure to talk to. Karen is a asset to your company.  😁 ... View more

Good Evening, I just wanted to get in touch about the fantastic customer service I received today from Francis (A Scottish lady), she really is an asset to Sky and a great ambassador. I was dreading calling today and I left the call knowing I have received fantastic service and wanted to make sure that this feedback is passed on to the relevant person/department.  ... View more

Thanks to Matthew (possibly in the billing team?) Who helped me out over the phone with a query about my bill being wrong  and also helped me switch to a package that's better for our needs. He was personable, friendly, funny,  and a credit to Sky - unlike William on Twitter whose tone was rude and abrupt and who told me to cancel my Sky services if I was unhappy, rather than getting advice and help with my bill! More of your customer service advisors should be like Matthew. Thank you! 🙂 ... View more

I just left a comment about an amazing lovely Scottish lady that took my call today. I'm not sure if her name was Diane something telling me it was I know she had two kids as we were talking about family ect. If that help mi really want my thank you and 10 star review to reach her. Thanks again x  ... View more

Hi,    when finished my call with a lovely Scottish lady today she asked about completing a feedback. I was expecting email text and haven't received anything. I can't remember her name just remember her been Scottish and very helpful lovely polite. Did everything and more for us and appreciate it hugely during this difficult time. COVID19. And getting my monthly bill down more. Cant thank her enough. I don't know wheather you can check the notes on the system to see who posted notes on my account today 16.05.2020 around 2pm. I rate her 10 stars. The best!!!!! Thanks very much. Really hope this reaches the correct person. Or I receive an email text through tommorow some time. X ... View more

Dear Sky,    I called this morning to arrange a house move.  I am a key worker and wasn't able to give much notice to book this......   the lady I spoke with was amazing.   Very friendly, very helpful and had the answers to all my questions.     I didn't  get her name I'm sorry to say but my call was around 9am on 15/05.    To this lady I'd like to say - Thank for all you help........       ... View more

Feedback following chat services 14/05/20. Sascha istis easily the most helpful, friendly and efficient person I have spoken to at sky. She made the chat easy and had a great sense of humour, answering my dozens of questions and going out her way to help. She is an absolute credit to your team and I hope she gets the recognition she deserves. I was contemplating leaving sky soon but she has restored my faith and I will continue as a loyal customer. Thanks Sascha, you absolute gem! ... View more

Dear Sky I would like to send my thanks to the enginner, who visited today. His name was Daniel Jones, and his visit was at 9 AM on 14th May 2020. From the moment of his arrival, Daniel worked on resolving the problem of us having no signal. He was so polite and professional , in these difficult, social distanced times. He worked through a number of solutions efficiently, and professionally. At each stage, he kept us informed. He restored the signal, and upgraded some very old external equipment. I can not extend enough thanks for his help. I hope that every effort can be made to ensure that he receives this feedback, and any recognition that can be awarded to him. If you (Sky) can provide an email, or address for your senior management. i would like to also pass this on to them.   Thank you Daniel   Chris and Jo White ... View more

Good afternoon. Please send a huge thank you to the customer service agent who took my call but most importantly to the engineer who arrived on 12th and 13th May. He worked nonstop until he had found a position for my dish for 2 days.  I do not get his name but he truly was amazing. I am shielding and classed as extremely vulnerable due to my emphysema and lobectomy.  He worked really hard on his own, kept me fully informed of what he was doing and observed a very safe distance when he did talk to me. I am very impressed with his dedication to achieve a good signal. Please reward this wonderful person and pass on my thanks again.  ... View more

Kirsty, Theresa and Jeremy from the Sky Help were absoulutely superb in helping me sort out my new phone contract. All had a kind, patient and helpful attitude, which ended up being the reason I continued my contract. Thanks for making it such an easy transition and having the patience in such a chaotic situation.    ... View more

I was Helped over the phone yesterday by a lovely lady called Dorothy  Mitchell as I was having problems with my WiFi. She was polite, friendly and very helpful. We were able to resolve the issues I was having. Having explained the situation at home and my daughter being a vulnerable person during these horrible times she was determined to find a resolution for me, which she did. Today I was overwhelmed to receive a gift of chocolates with a lovely little note from Dorothy. Things like this mean so very much. Thank you Dorothy. Stay safe 🌈 Hayley x ... View more

Thank you for sorting out Sky Sports payment as there has been no sport since March. I was emailed & then phoned & a refund given. With so much rubbish from airline companies and travel agents trying to stall and refuse refunds giving useless vouchers etc it is fantastic that Sky were able to display good customer service and deal with a refund so efficiently.. 👏🏻  ... View more

I am a key worker (teacher) and currently trying to teach my classes from home.  I was struggling with my broadband and internet access. I rang and spoke to Bilal, he was amazing.  He gave me honest, helpful answers and was able to rectify a complaint that I made a long time ago, show appreciation for my work and also with making my broadband issues go away!  The most helpful person I have spoken to, at Sky, to date! Thank you so, so much Bilal you are a hero and you have helped my classes to have a great lesson! Thank you!  ... View more

Hi I wanted to reach out to Sky to thank "Tracey" for her oustanding service. I called on behalf of my 86 Year old dad (not this account I am logged on to) and she couldnt do enough to help. He has no one else at home and his landline is faulty. Tracey done all she could to fix this and showed great empathy. She ensured his request was made a priority and was simply amazing. I hope you can identify Tracey and am happy to give you more information regarding the account she helped with. Please ensure she receives a Halo and a big thanks from my dad and I. Kind Regards Beth  ... View more

Hi,    I would like to leave feedback for the wonderful lady at Sky who has just helped us out today.   She has fixed all our problems with the viewing card, everything is sorted and perfect and she was absolutely fantastic.  A really lovely, helpful, patient, friendly lady with excellent knowledge.  Nothing was too much trouble - a perfect example of excellent customer care.  Her name was Jackie, she was a Scottish lady and I called Sky at about 1 pm today.   Thank you Jackie - you're a star!!!    (From Katie and family in London - hope your weather is a bit better now!) xx ... View more