Send Thanks to Sky

I rang Sky on 17 June 2026 in order make a radical to change to my contract. I am old and rather deaf so I struggle to follow people who speak fast with strong accents. It was such a pleasure to talk to Chloe because she spoke so clearly with her gentle Scottish accent. The change I wanted to make was rather complicated and Chloe encountered many obstacles. As soon as she cleared one of them another one would pop up. Several times she had to go away and consult on particularly tricky ones but she always got back to me as promised. Eventually it became clear ro her that she would have to go and do some spadework to sort the issue out so she undertook to phone me back the next day.  This she did at the time arranged and she gave me the excellent news that she had put everything right. I had a new contract with everything I wanted - and on very favourable terms. I am a Diamond Member. Chloe is a Diamond Adviser.   Alan ... View more

I'm 77 all on my own. Gone through all the advice on line. I just need a real person to talk to  please ... View more

Thanks very much with your quick response very helpful information.  ... View more

Thanks for for **bleep** nothing I agreed verbally I would pay an outstanding bill when I get my first part payment from a new job after months being out of work. You then send me a series of threatening emails and makenit literally impossible to speak to anyone until that balance is settled. But as I've told you many times now I can't pay until 30th June so can you please hold off the threats and wait a small number of days. You have the worst customer support of any company utterly useless  ... View more

I spoke to one of your people the other day on the phone, he was amazing. Very helpful, understanding and polite. Couldn't have been happier  ... View more

From start to finish the service team could not be more helpful and pleasant, the problems I was having was my own doing but they contacted whoever they needed to and over a few hours and many callbacks the issue was finally resolved the next day and City Fibre finished everything off I am now up and running and could not be more happier with the result. well done SKY. Mr John Crawford ... View more

Had major issues for 2 days with sky smart doorbell, spoke to couple of sky staff with no help at all, they were acting clueless and lazy and i could tell they werent trying to help.   Except for when i called the last time o spoke with someone called June whom had been working for sky around 28yrs!   She went above and beyond and with all the help she gave this is the best customer service ive ever had with sky!   Please reward and promote june for the amazing job! ... View more

Had 2 members of cityfiber install new cables they worked hard and did a fantastic job you could hardly see how they got the cable installed and this one of the hottest days .so they deserve to have credit from sky  ... View more

I'm sorry but I didn't catch this man's name but what I can say is he was brilliant a lovely man who took the time and was so patient with not only me but my 80 year old grandfather he definitely deserves his credit i hope that this gets back to him and this isn't just forgotten  i hope that i can be reached because i am very grateful for his help god bless that man ... View more

I am 85 years of age and have used Sky  for  nearly 30 years   - 20+ at current address and  5 + at previous. . Recently my monthly charge shot up seemingly without notice. When I queried it apparently one offer that had applied to my contrcat had finalised.    I felt that this was one price increase too many and considered leaving Sky.  I was aware that this would involve hastle - something I try to avoid at my age.    So once again I got into  into phone dealing This resulted in a decent revised monthly offer being agreed. Fortunately this offer was confirmed by Sky in a text message. Within 2 hours I then received a detailed breakdown of the new contracet which was completely different to what had been agreed both in amount and duration.      So I referred the matter to Sky complaints in Livingstone. They resolved the financial package immediately in accordance with the original text and referred me to contracts dept. because my agreement was conditional  on a 12 month contract..    Subsequently I spoke to Sky help on 22 nd June to confirm all details . The operator was Venxon- He did confirm the cost and duration of my new contract after discussion with his manager  and that details were attached to my account. . He provided me with a reference number to quote if I need to refer to the details  in the futue.  Thank you Venxon. I can now sleep easy.     Howard Blake ... View more

Ordered a new remote Sunday  delivered today.  Thanks to the lady who I spoke to.  Should have received a customer service questionnaire but not received  ... View more

I just want to say a huge thank you to Chris at the sky representatives stand in the regency arcade in Cheltenham. I'd had issues when signing up online and he managed to sort everything out for me. He was also so good with my infant son and made sure he was happy with watching cBeebies on his display tv before sitting down with me to get me signed up. The time and care he took for both of us was lovely and much appreciated. ... View more

I just wanted to send my thanks to the amazing sky advisor I spoke to on the phone today about switching my broadband to Sky, unfortunately  I was unable to remember their name but just wanted to say thanks for the excellent service they provided and for finding me the best deal which is a lot cheaper than my current provider! They were really an asset to the sky brand!   Thanks sky! ... View more

Unfortunately I can't remember the experts name, and my phone cut out before I could give feedback. I hope you might be able to tell from my account email who helped me with a new broadband and tv package today (concluded about 12:15 BST) as he was 10/10 for helpfulness and professionalism. Thanks again  ... View more

My internet went down Thursday lunchtime and despite being told it would be back on shortly, by Saturday morning it was still off. At 0916 Saturday i phoned SKY again and spoke to a lovely chap [to my shame i didnt get his name] who contacted openreach. and informed me that an engineer was due at the exchange at 1500 to replace a faulty part and the internet would be restored by 2359 that day.   After previous promises of a swift resolution I wasn't holding my breath but at 1730 ish the internet was back.   So, many thanks to the advisor, he was brilliant, it was so easy to get to speak to a human despite the stories on here to the contrary. ... View more

As a loyal Sky customer of almost nine years, this was the first time I have ever felt the need to raise a complaint. My concern was not about the outcome of a sales call, but rather the way the interaction was handled. The call felt abrupt and impersonal, leaving me feeling disappointed by the customer service experience.   When I contacted the Complaints Team, I was fortunate to speak with Petar. From the moment he introduced himself, he was warm, friendly and approachable, immediately putting me at ease. I initially felt a little uncomfortable raising what seemed like a small issue, but Petar reassured me through his professionalism, empathy and excellent communication skills.   Petar actively listened to my concerns, made me feel valued as a customer and never once made me feel like a bother. He demonstrated outstanding customer service throughout the conversation and is a credit to Sky. His ability to balance professionalism with genuine empathy turned a disappointing experience into a positive one.   I would like to sincerely thank Petar for the support he provided. I also hope the original interaction can be used as a learning opportunity to help ensure other customers continue to receive the high standard of service that I have come to expect from Sky over the years.   Please pass on my thanks and recognition to Petar for a job exceptionally well done!   If Petar sees this, Thank you!  ... View more

I wanted to send a huge thank you to the advisor who helped me today, June 19th. I called in at 10:22 AM from the phone number registered to my account. The member of staff was incredibly friendly. It was so refreshing to actually speak to a human who was not just reading from a script. They made the whole experience pleasant and stress-free. Please pass this praise along to the advisor and their manager. They deserve the recognition!   I am in the middle of transfer my mobile number and so the customer service questions never appeared on my mobile as I have a temp number. I just wanted to relay this message on to her as she was delightful ... View more

Very professional  ... View more

Absolutely amazing service from them both! I have called up 5 times periously and was hung up every time and wasn't helped before speaking to them.  both help me get my verification sorted and they didn't leave until they sorted out the problem. Customer service was amazing from Chris very patient and helpful can't recommend talking to them enough. ... View more

We decided to buy a 2nd Sky Glass & Sandie helped us with online sale of it. She is always friendly & great at answering questions we have & if she doesn't know will find out.   I would always recommend going to her.   ... View more

(Please forgive me, I didn't catch your name properly and all I had on my phone transcript was Jonny!)   You were absolutely wonderful with helping me with my broadband, even going so far as to call me back directly when we accidentally got cut off. It was a genuine delight to chat with you, you are an absolute credit to Sky and I thoroughly enjoyed our chat about pets! ... View more

I was dealing with Warren from the Sky Mobile Ireland sales team today and he was brilliant, so helpful and very patient. Just such a pleasant person to deal with, he had a friendly approach while also being very professional.  ... View more

I had a engineer come out to my property today (16th June) and I am so grateful to him.  he not only moved my satellite dish, to a complete different side of the house, he changed the dish and rewired it all.  The issue was theres a lot of trees at the back of my house so it's technically not Sky's problem, but he didn't see like that and was so happy to do it.  please find this engineer as he was great and people these days are quick enough to complain but not to give compliments.   Lindsey  ... View more

A massive thankyou to a lovely Scottish gentleman called Richard from sky on the phone this evening . His level of empathy, calmness and above all help was invaluable while I was dealing with my 81 year old mother's internet . He is an absolute treasure and cannot praise him enough.  ... View more

I would like to extend my thanks Lelo who provided exceptional customer service today. I am very happy with my new phone deal and sim contract. Lelo did everything to answer my queries and was professional throughout. I am very happy in having renewed my contract with Sky 🙂 Thanks Lelo!!  ... View more

I contacted Sky with a number of issues, all of which Shaquille was able to resolve. He was professional, friendly, patient, and extremely helpful throughout. His customer service was excellent and he made the whole experience much easier than I expected.   I have been a Sky customer for nearly 20 years, and I can honestly say that the service I received from Shaquille was outstanding. I had been considering leaving Sky, but after speaking with him and having my concerns dealt with so efficiently, I decided to stay. He is a real asset to the company and deserves recognition for the high standard of service he provides. ... View more

I would like to show my appreciation to this lovely young lady (Lisa) from Exec Team. She put-up with an old man's rambling on for 3 hours. Lise never got angry, kept her cool and calmy explained SKY's rules to me. This Scottish Lass is a credit to SKY and her team. Also Scotland won their first game, another plus for her. Thank you         ... View more

I just dealt with Diya in Customer Retentions re: Sky Stream. The phone cut off before I could provide feedback. She was superb!! ... View more

After struggling for over two years to get my discovery+ link working with my Sky Stream account, I finally had it resolved thanks to Valentine from Sky.   I had spoken to multiple advisors and both Sky and discovery+ support over a long period, but the issue kept getting passed back and forth without being fixed. Valentine took ownership of the problem, looked into it properly, and managed to get the link finally activated.   It now works as it should, and I really appreciate the patience and effort in getting this sorted after such a long-running issue. It has made a real difference.   Thank you again. ... View more

Engineer arrived on time, was friendly and professional and talked me through every step of the installation with hardly any invasive drilling and Sky equipment in a discreet place ... View more

An engineer called Sean came to sort my WiFi out this afternoon, I cannot rate him highly enough. He was fantastic, explained everything to us, super friendly and totally knew his job. Thank you Sean. ... View more

I would like to record my sincere thanks to "Fahim" in the retention department for his exceptional help when I rang him yesterday 9th June. I rang to ask about extending my Sky TV package for another two years. I have to say that Fahim was the most helpful person I could have asked for. He listened to understand exactly what I wanted, and then did his utmost to get a good deal for me.  I was expecting to be asked for feedback when I ended my call, but it didn't happen, so I wanted to write to highlight to his superiors, and Fahim himself, how grateful I am for his exceptional manner when dealing with me. You are a true gentleman and it was a pleasure to communicate with you. Thank you. Kind regards, Bernard Trott. (A very satisfied customer)     ... View more

Hi there,I would truly liketo acknowlage just how goodte engineer that fitted my new broadband and router into my home today,Sky these men and woman do a fantastic work im so glad to see you investing in training and giving jobs to these young men and women. The lad today had my fibre all installed up and running within a short space of time.well done to him and sky investing in youth. ... View more

To The Manager,   I wanted to share some quick feedback about Jay in Customer Services.    They recently helped me with trying to connect my new mobile, to my home broadband.   Jay worked hard to help me with this issue.  He was extremely polite, knowledgeable & helpful    I wanted to make sure that Jay's hard work was recognized.   Best wishes a happy Sky Customer   Sam 😊      ... View more

just an issue resolved been going on few months which trebled my bills , have called previous times and always been let down . On this occassion they account handler sorted the issue and helped me out with bills over next few months. Top bloke however the survey thing did not kick in at the end of the call was unable to leave feedback , so am doing it here. ... View more

I had a call with Camelia today, June 6th, 2026, from the tech support department about Disney+. I actually spent a good four hours trying to get my query resolved. The lady I spoke with over the phone was incredibly patient, polite, and genuinely pleasant to talk to. Even after she had been assisting me for three hours, she remained happy to engage in small talk, and even when the call dropped, she promptly called me back. This was incredibly helpful, especially because I didn't have to go through the hassle of speaking with another agent. She truly deserves the praise, appriciation, and acknowledgement of her customer service skills. Working in customer service I know how difficult the long call can be. Thank you Camelia, you've been absolutely brilliant. ... View more

after some non helpful/friendly calls regarding a replacement sim card, Richard helped us solve a longstanding issue. he was super helpful. i didnt receive a survey after the call but wanted to express my thanks. 11/10 service, patience and advice! ... View more

Excellent professional service  ... View more

I would first like to say the initial problem was of our own doing as we forgot to check which bill was on DD after changing bank! After discovering our broadband bill was not paid, I finally managed to get through to an assisstant just after 9.00 on Monday. After explaining that I no longer had the relevant card/bank account and could not supply the date of last payment,  she said I couldn't even  pay the  outstanding amount as she could not access the account without those details. And that was after speaking to her supervisor!!! I said I would try to get them for the next day and was told she would phone me back the following day after 9.00am. I'm still waiting!   Today, Wednesday 3rd June, I phoned again. Luckily, I spoke to an extremely helpful and well informed gentleman called Amaan. He assured me he would be able to help and sort my issues, including changing from card payment to DD. 15 - 20 minutes later, everything was sorted, including getting my husband authorization to act on my behalf if needed. He went through both accounts carefully and thoroughly to ensure I had the best deal. I cannot praise him enough. He excelled my expectations. Unfortunately, the customer survey he asked me to fill in did not appear, hence I am writing this in the community section, hoping  that a positive review for him will reach the relevant place/person. Well done, Amaan. ... View more

I would like to take a moment to recognise and sincerely thank Michelle from the cancellations team for the outstanding service she provided to me.   My experience with Sky overall has unfortunately been extremely frustrating and disappointing. I spent countless hours on phone calls, online chats, repeating myself to different advisers, and trying to resolve issues that should never have become as complicated as they did. By the time I spoke to Michelle, I was exhausted, stressed and honestly at the point of giving up.   From the moment Michelle took my call, the difference in service was immediately noticeable. She listened carefully, treated me with genuine empathy, and most importantly, made me feel heard. She took the time to understand the full situation rather than rushing me through the conversation or passing me elsewhere. Throughout the call she was professional, patient, transparent and incredibly reassuring.   What stood out most was that Michelle did exactly what she said she would do. She explained things clearly, managed expectations honestly, and I received confirmation of actions being taken while I was still on the phone with her. After spending so much time speaking with different departments and receiving conflicting information, that level of competence and accountability was genuinely refreshing.   Customer service is not just about solving a problem. It is about how someone makes a customer feel during a difficult experience, and Michelle excelled in that regard. She turned what had been a very stressful situation into one where I finally felt confident that someone was taking ownership and helping me properly.   I would also like to acknowledge Joanna, who I spoke with afterwards. She was kind, understanding and took the time to explain things that should have been made clear to me from the beginning. She was another example of the level of service customers should expect when contacting Sky.   However, Michelle deserves particular recognition because she was the first person throughout this entire experience who restored my confidence that there are people within Sky who genuinely care about delivering excellent customer service. Had I received that level of support from the beginning, my journey as a customer would have been completely different.   Please pass on my sincere thanks to Michelle. She is a credit to Sky and represents exactly how customer service should be delivered.     ... View more

I just had Stefan over today to set up my Sky Q box. He went above and beyond, spoke with kindness and care, and communicated so well with my grandma who struggles to speak english and made her feel comfortable and understood. Went through rose bushes and stingers just to get the sky wire through without hesitation whatsoever, and managed to sort out the sky Q without no issue. He even got a sky Q mini box sorted for me on the same day. If this is how all Sky Q engineers are then Sky are doing an above and beyond job. Stefan is an amazing human being and deserves the absolute best.    Thank you ... View more

A Sky engineer connecter fibre 150 today. He was brilliant.  Tony Wilson ... View more

We had our broadband upgrade today 2-6-26. The engineer was such a nice guy. Very friendly and  so professional. He explained everything he was doing and why it was being done. The installation itself was very neat and tidy and carried out efficiently. The areas worked in were left clean and tidy too. Thank you for sending a ⭐️⭐️⭐️⭐️⭐️ engineer. I hope my comments can be fed back to the engineer and his manager. ... View more

Hi.. please find Lesley in the cancellation department. I didn't get the feedback text to give my credit.   Lesley, I've never met someone with customer service skills as good as his. I have many years in customer service but I never met someone who was as good as this guy. I called with the intention to cancel and walked away with a new 24 month contract. Lesley worked hard to get me a really sweet deal as a 16 year loyal customer, reducing my bills and offering me better value   But its not the deal that is writing this review, it's Lesley. He spoke with the highest level of kindness and honesty, sharing relatable experiences and understanding as a consumer. None of the selling **bleep**, straight to the point and when I said i wanted to cancel, he was ready to do it, and also ready to listen to my concerns too and turned those concerns into a solution   Find Lesley! give him my praise! ... View more

Nikita - you helped me to resolve an email problem today... you were wonderful to chat to. I thank you for your time and efforts. 10/10. We got cut off before I could complete the survey. I am sorry.   Thanks again for your efforts.   All the very best   Chris B ... View more

Thanks to the lovely guy in the Waterlooville area this afternoon, who got out of his Sky van to make a fuss over my dog on his lunch break, because she stood at his van door wagging her tail at him and refused to continue her walk until he said hello. I guess that counts as good service.  ... View more

We would like to send a message of thanks to our Sky engineer, Jess who visited us tonight, on the hottest day of the year so far, to check our connection and figure out why our connection with dropping.    Jess was very patient with myself and my parents as we had technical questions and also wanted to show her pictures of the grandchildren. Jess I was very kind and patient, especially for such a late visit and in extreme heat.  My parents enjoyed hearing how she became part of the team at Sky loves her job as she ran tests and installed a new router.   We appreciated Jess staying past 8:00 p.m. to ensure that our new router was connected and everything was up and running. Jess is very thorough and happy to share knowledge about the systems.  She is an absolute asset to the company and such a kind, considerate and polite young woman an absolute credit to your team.   Thank you, Jess!   Many thanks,  The Curtis family  ... View more

Hi. I hope I am direceting my thanks to the right place. Tonight (27/05/2026) around 6.30pm I had cause to be put through to Alan (Scottish accented gentleman) at what I believe was the cancellation team. Now you have to understand this was the 4th time I had contacted Sky since my initial order on 14/05/2026, and during these times I had spoken to in excess of a dozen people, several of whom had promised me, on their lives of their unborn children, that my problem was sorted. It never was. Not until I was put through to Alan, he actually listened, and more importantly understood me predicament, and he set about sorting it out for me.  It took possibly 40/45 minutes but he sorted it and talked me through each step of the way. I have to make it clear I was adamant at the outset of being put though to Alan that I wanted to cancel my order, as some of the earlier people I spoke to were either incompetent, didn't listen or had other agenda. However, he set about solving the problem that had landed at his feet one step at a time. By the end of the call I have to say I was impressed with his professionalism, his knowledge and his manner of dealing with the public. He is a credit, not only to himself, but to your company as a whole. And I would like to both thank him personally for his help and bring his excellent work to the attention of his supervisors. Thank you.   ... View more

Thanks Alex in your technical department for getting City Fibre on the job on the same day. That was amazing and has helped so much. John. ... View more

I’m not sure where to begin, but I would like to say a huge THANK YOU to Maggie from the Technical Team, who I spoke with today. Your demeanour, kindness, and willingness not only to help, but to resolve ALL the issues I had (and there were a few!), was simply outstanding. You are a huge credit to your team (and society at large). I genuinely appreciate all your help. You’re an absolute star Maggie★★★★★ Thank you! ... View more

After calling Sky today to switch my broadband service to them and find out about the bundle deals they have on TV I was connected to Shazia. Shazia walked through my options (which were all cheaper that my current provider - and better in terms of speed and range of tv) and I decided to proceed. She did it all, including the switch from old provider, all my current subscriptions and setting up an engineer visit).  There were technical difficulties in the call centre that day which meant we had to finish the call but she promised to call me back and did.  The whole thing was simple, straightforward and involved minimal effort on my part.  Its a 10 out of 10 to Shazia for her friendliness and exemplary customer service.  Thank you!  ... View more

Massive Thank You to Paul at Sky Liverpool One.  Very professional and friendly dealing with a complicated issue.  The matter was timely resolved, many thanks! ... View more

I recently took out a phone contract in store (glasgow buchanan) and received a really excellent service . i believe the sales advisor who helped me was called dermont, he found me the best deals and put me at ease throughout the whole process , his service was very good !  ... View more

Dear Manager,   I’m writing to commend the exceptional performance of one of the talented members of your Customer Services Team, under your guidance and leadership.   Specifically, I would like to highlight Tino (Employee Ref. TRE29). During my brief interaction with him this week, he provided an experience that went far beyond my expectations. It was clear to me that he drew upon every rule and piece of knowledge at his disposal, and his ability to reflect that understanding in a way that could help train others is truly commendable.   His command of the brand’s products and services was outstanding, which made for a very smooth flow from the initial inquiry through the entire conversation.   I feel compelled to express my sincere gratitude for his efforts in making my experience so delightful. I would also encourage you to share this feedback among his colleagues, as a well-deserved recognition of how valuably he represents the entire team.   I salute Tino for all his hard work, wish him every success in all his future endeavors, and hope he continues to be an asset to the company or wherever his quest may be.   Kind regards,   Ali ... View more

Dear Sky Team,   I just wanted to send a proper thank you for Diane in your retention team. (21/05/26)   I got put through to her after having a really frustrating time trying to get my Sky broadband activated. By the time I spoke to Diane, I was honestly at the end of my tether. I was fuming, I’d had enough, and I’d already said, “Forget it, I’m cancelling everything. I’m leaving Sky.”   Then I got through to Diane.   And honestly, she was brilliant.   She didn’t jump in, didn’t talk over me, didn’t make me feel like I was being dramatic, and didn’t try to shut me down. She just let me get it all out. I ranted, I was frustrated, and I probably wasn’t the easiest person to deal with in that moment, but she handled it with real patience.   What stood out to me was that she actually listened. Not the usual customer service type of listening where someone is just waiting for their turn to speak, but properly listened. She understood why I was annoyed, she showed compassion, and she treated me like a person rather than just another account number.   That made a massive difference.   Diane calmed the whole situation down without making a big song and dance about it. She was warm, understanding, patient, and genuinely empathetic. I came onto that call ready to cancel everything, and the way she dealt with me completely changed the direction of the conversation.   I think people are quick to complain when things go wrong, so it’s only right to say something when someone gets it spot on. Diane did exactly that. She deserves proper recognition for the way she handled my call, because she was an absolute credit to Sky.   Please make sure this gets passed on to Diane and her manager. She deserves to know that what she did really mattered.   Dan ... View more

I would just like to send a big thanks to Muhammed who came to sort out my wi fi on 1/5/2026 After several previous visits I was about to give up on sky broadband as it was so bad Having had no previous problems in the last 20 odd years since renewing my contract in December it was abysmal Muhammed has restored my faith in sky and I thank him for his professionalism in solving my problems  Noel     ... View more

Thanks to Sang who helped me set up my new Sim on my new phone. I had spent 24 hours trying without success. Sango did it in 2 minutes and was so kind and patient.  10 / 10  ... View more

Hello. I like to thank Chris getting his manager to send another CRF got it fixed in one day after having problem after problem since March  ... View more

Very satisfied with services  ... View more