Send Thanks to Sky

both came in to my home under the agreed 2 hours window. They introduced themselves and did a wonderful job on increasing a quite low speed at my home and my office.  The visit was from Nick and Angela and they came in on 26th of November between 8-10am in Milton Keynes   THANKS BOTH! ... View more

I wanted to take a moment to express my sincere appreciation for the exceptional service provided by Lori Hilton today. After Sky had inadvertently cancelled our contract, we were left with limited access to our services and spent two days being passed between departments without any resolution. It was an incredibly frustrating experience — until Lori stepped in. From the moment she took ownership of the issue, Lori demonstrated remarkable patience, genuine care, and outstanding diligence. She personally liaised with multiple teams, kept me fully updated, and made sure every aspect of the problem was resolved. What truly stood out was her commitment: she didn’t just promise to follow up — she actually did, calling back to ensure everything was working as it should. Lori turned a very stressful situation into a positive one through her professionalism, empathy, and determination to help. She is an absolute credit to Sky and a shining example of exceptional customer service. Thank you, Lori — you made all the difference today. ... View more

I would like to thank Sky for doing absolutly nothing. My Broadband failed on Sunday 23rd November repaired on Wed 26th November 3 Openreach  engineers and 1 new cable later. It fails again on 27th November (same probkem). And all Sky can say is its not our problem....yet are still happy to charge me for a Service i have recieved for less than 12hrs this week.....absolutly awful customer service that just puts up prices for a sub standard and **bleep** service ... View more

This is to say a HUGE Thank You to Laurie who is in the Retentions Department. I called to check out my contract & see if I could get a better deal & price on my current package. She was amazing, listened to me & then did her best to get me a better deal. So very polite, friendly & helpful, I was really pleased with her handling of my query & her expertise. ... View more

I was having problems solving an issue with my router, and trying to disable the wifi. After hours of trying myself, I decided to call the customer support line. I had, and I dont say this lightly, the kindest and most helpful customer service person ever. I believe her name was Stephanie (I really hope I'm remembering her name correctly), and she deserves the best. Sky are very lucky to have someone so friendly and helpful on their team, and I cant say enough kind words about her. My issue was solved within minutes, and I am very thankful for her help.  I want to wish her a great rest of the week, and for her to know she's the best. ... View more

I can't quite remember her name but I spoke to a lovely Irish lady on the phone who was very helpful and friendly! Thank you very much.  ... View more

I just wanted to say many, many thanks to Randip Sangha. We wanted Sky broadband. We rang him via my mobile phone, and I told him I was disabled. He was very patient with me and my mum, and he explained all about the different subscriptions. He did all that we asked for, and he explained it all in an easily understandable way. His manner was very respectful, and to both of us, I would give him 20 stars out of ten. I always feel it hard to speak to people on my mobile because of my disability, so I would highly recommend him to talk to if they find it hard to talk to people via the phone. He puts you at ease again. 20:stars out of ten. I wanted to express my sincere gratitude to Randip Sangha. We were looking for Sky broadband and reached out to him on my mobile. I mentioned that I am disabled, and he was incredibly patient with my mum and me. He walked us through all the different subscription options and did everything we requested, explaining everything in a way that was easy to understand. His manner was very respectful, and I would give him a perfect score of 20 out of ten. Since I find it difficult to speak on the phone due to my disability, I would highly recommend him to anyone who struggles with phone conversations. He puts you at ease again. 20:stars out of ten.      ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️           ... View more

Ikran helped sort a great renewal package for my Dad who unfortunately suffers with Dementia which has changed his viewing habits. She was very kind and understanding, and saved us money too! ... View more

I want to send a massive thank you to Craig who I spoke to on Friday 21st November at around 18.30. He calmed me down straight away as I was angry when I rang. He explained everything to me so clearly and sorted the mixed up with my new email address. He was so kind and understanding. He is a real asset to Sky and I really hope Sky know this. Please pass this message onto him. As I wasn't aware the survey expired after a day. Yours Sincerely  Jenny Sargeant  ... View more

Hi Sky team,  I would like to thanks Olly for sorting out the problem of upgrading sims it was really generous of her that she went through the all contract briefly and ensure that all the information in the contract was right regarding the payment price of monthly contract sims! Also, that she stayed on the call whole time while she was organize the contract and ensure that I could see the correct payment detail on the Sky app.  Therefore, I would like to say thank you so much for her help and support 😊😊!  Thank you,  Harpreet Kaur  ... View more

I spoke to advisor Tabassum on 21st November. I believe she is based in Bengaluru. She was extremely professional and polite, quickly resolving my query. She also provided helpful guidance and suggestions regarding other devices. Overall, her communication and customer service were excellent, and I truly appreciate her assistance. ... View more

I'd like to pass on my thanks to Touseef (I think that's how his name is spelt). He ambushed me in the Trafford Centre on the 23rd October and convinced me to take out a Sky mobile contract.  I'm pleased with how easy the transfer process was and am very happy with the vaue for money the contract represents.  I have to admit I usually try to dodge salesmen but he was engaging, and I must have felt a bit bored(!) On the evidence of my short interaction, he's an excellent representative for Sky  - informed, helpful, friendly and not in the least bit patronising.  If I needed a salesman for my business, I'd certainly try to poach him!  Please pass on my thanks - top bloke! ... View more

The sky engineer that came to mine yesterday was lovely and he fixed the sky for me.he was courteous and very friendly  Sunderland area  ... View more

I just wanted to express my thanks to Marie form Sky who was fantastic and sorted out my issues which have been ongoing since July. She was absolutely fantastic! and deserves a huge bonus or a wage increase, for her kindness, Understanding and helpful nature. Thank you so much and i hope you have a brilliant Christmas. Many Thanks John ... View more

The engineer was initially booked  in between the hours of 0800 and 1300 on the 20/11/2025. However we received several updates and  had messages reducing the window and he eventully arrived at approx 10.00am. His name is Lynden from the Chester area and he was most efficient and professional in the way he tackled the job and explained the updates  that  the replacement unit offered.        ... View more

Thanks Surag for all your help today in renewing my contract for the next two years . You were polite and extremely helpful. ... View more

Just spoken to Godfrey in the cancellation team, as we need to end our Sky Stream subscription to cut household costs (arrival of our second child forced it!). He was fantastic to deal with, helped me through the process in a matter of minutes and was able to have a great conversation about being a father - four kids under 7 sounds like great fun - as we did. Genuinely one of the best CX experiences I have ever had. ... View more

Would just like to say a big thank you for the free tickets I won for Disney on ice Aberdeen on November 28th 2025 so excited can't wait  ... View more

Bradley at the Bluewater Sky store went above and beyond. He was incredibly friendly, patient, and knowledgeable about all the products. He made everything so easy and was genuinely helpful throughout the whole experience. This is the best customer service we’ve ever received from Sky. Thank you, Bradley! ... View more

I called Sky today as my broadband hub is not working. The customer service agent that I spoke to was more than helpful, really professional and also helped me with re-contracting as this is due to expire in 2 weeks as well. I would have completed the survey at the end of the call but this did not seem to come through. However the customer service I received today was prompt helpful and polite so I wanted to ensure this thanks and feedback was given in some way. The hub is on the way and will be with me shortly, and the explanation of what will happen and what I need to expect was very clear. Great service, thank you again.   ... View more

After trying and getting nowhere since August to decrease my  bill with numerous members of staff who kept trying to upsell ,I called sky this evening to cut off my Sky TV as I'd had it. Luckily I had the pleasure of speaking with Macauley agent number MGE825. I had called 15 minutes previously and spoken with someone who quite frankly was useless,this person kept me on hold for about 10 minutes ,then said they couldn't help and told me I then had to call yet another number. My bill this month was just shy of £100 and I'd had enough seeing as I'm apparently a Diamond customer with sky over 20 years,but this means nothing to Sky. Luckily,Macauley listened to my rant about how when I had called in September/October,a guy tried to hard sell me broadband even though I had made it clear this was not what I wanted.In another call an operative said they would call us back as a manager was unavailable to authorise any deals,the call never came. Macauley is a total credit to this company,he listened and did everything he could to reduce my bill and for the first time in a long time,it was actually a pleasure to talk to a member of Sky staff. Let's not forget,I've been with sky over 20 years,I remember when they were bending over backwards to keep customers instead of only giving a good deal to new customers. Macauley has significantly reduced my bill and although I've cut off sky sports...which pains me greatly for my hard working man,the fees were just too high! I hope that Macauley will be recognised for keeping me with Sky as I was at the end of my teather speaking with people who were useless and had no customer service skills at all and was at the point of leaving after all these years In this day and age where the cost of living isn't reflected in our wages,it has be so good to talk with someone who was so very helpful and brilliant at his job.If you read this comment Sky,take note,praise this employee, give that man a raise and get him to train your staff. The only thing diamond about my time with sky has been the service I have received from Macauley today!   ... View more

The lady was very helpful and sorted my issue out ... View more

Ikran was really, really helpful and went above and beyond to help me. She took her time to go through all my details and made sure that I got the best deal, thank you. ... View more

I would like to commend Donna for the service I received yesterday . A problem which I thought had been sorted last week, I was told that person,  had lied to me. I was then transferred to Donna who was very understanding of my predicament . Because of this sky have kept my custom ( not for another 26 years which is how long I have been with them) ongoing .             Thank You again Donna,  ... View more

Had to get help sorting new phone out yesterday went to merryhill saw Oliver and steve great service from them , both were great , patient and friendly with the situation .  after nearly an hour got it sorted out for me  it's great to get this kind of help just excellent ! Thanks Oliver & steve !  ... View more

Spoke to a man called 'Major' this morning and afternoon with my broadband query.   Was amazing on the phone and resolved my complex query very quickly. He is terrific 🙂    Thank you so much! Credit to sky he is! ... View more

My Internet went down at 4.30 the other day and by 10.00 am an engineer was at my door. His name was Mark and he soon discovered my router needed replacing which he did. He had to be one of the nicest people I've met and I just wanted to thank him for his service  ... View more

We have been having some real issues with the satellite reception as in not getting any. After going through all the questions to make sure it was not something basic an engineer was booked for 2 days after my call . He arrived early today which was great. Took one look at the satellite and knew exactly what the issue was. There was an old style receiver box on the dish that was full of water. He replaced it with a newer one that immediately fixed the issue. He could have left it at that and we would have been happy. But he then looked at the satellite signal strength and said it was  bit low -it was only 10 -  and then checked all the cabling from the dish to the box. He said it was a bit old with multiple joins, so he just ran a  completely new cable from the dish to the box . I should point out that the dish is on one side of the bungalow and the sky box in a room on the other side. So it was quite a run of cable. He sorted it all out and the satellite signal went from 10 to 60 . Very impressed that he took it upon himself to do a very high quality job and take the extra care he did. Its a pleasre to have people doing work that take sucha genuine pride in what they do. ... View more

We have had huge problems with both Openreach and Sky trying to get broadband installed in our new home. As the Openreach contract is through Sky we had to continuously call Sky in an attempt to resolve. Everybody hid behind the 'system', follow up calls never materialised and 3 people actually lied to us! However once Emma got hold of it, she was helpful, supportive and followed up several times with both Openreach and us. She even called after the installation to check everything was working.  From experiencing abysmal service extending over a 2 week period, Emma's approach was a breath of fresh air. Other people in Sky could learn a lot from Emma on how to provide proper support to your customers.  Thank you again Emma. You are a star ⭐  ... View more

I really want to say thank you for all your help and for everything,  you've really helped me  ... View more

I had a call today with a lovely lady called Kulsum who is in the loyalties and cancellations department. She was the first person to actually assist and help with what I was initially requesting I have spoken to managers and other advisors all could not process or assist with my query.Kulsum took ownership of thr issue and worked fast and effectively to resolve all my issues and provide me with the package I wanted. I was extremely frustrated by time I got through to Kulsum so was at end of my widths with everything but thankfully Kulsum assisted and Sky have gained a new and happy customer. Only person who actually did their job and listened to the customers issues and worked effectively to resolve all Was an absolute pleasure to deal with after a long few exhausting days looking for a resolution she needs a raise and a bottle of brandy  Thanks Kulsum  Take care  Irish George  ... View more

I had the absolute pleasure of being assisted by Bruce from Sky Scotland, and I honestly can’t recommend him highly enough! From the very first moment, he made me feel completely welcome and valued, turning what could have been a stressful situation into a truly positive experience.   Bruce is the perfect combination of professionalism, knowledge, and warmth. He listened attentively, guided me patiently, and went out of his way to resolve a misunderstanding — even ensuring I received a refund promptly. Every interaction with him was pleasant, reassuring, and genuinely supportive.   What truly sets Bruce apart is his caring nature and dedication. His kindness, positivity, and attentiveness shine through in everything he does. Sky is incredibly lucky to have such an exceptional representative. Thank you, Bruce, for your outstanding service — you didn’t just help me, you made me feel truly valued!   Many thanks, Diane ... View more

I rang Sky today to amend my package as it was due for renewal.  I spoke to an amazing member of staff his name is Ketan. Super friendly, and explained everything in detail. Received fab service and great price !! Thank you. ... View more

Kanchan in Customer Loyalty, I owe you many beers, THANKYOU SO MUCH for doing what seemed like the impossible and finally sorting out my future billing and contract issues, you are a legend and I cannot thank you enough!!!! Kanchan needs a pay rise please sky. Managed to sort out the issue in the same day after weeks of different people promising (and failing) to help. From a very stressed out customer to a very happy one thanks to Kanchan xxxx ... View more

  I would like to express my appreciation for the excellent assistance provided by Kavya regarding my iPad delivery issue. She handled the matter promptly and professionally, ensuring that the issue was resolved at the earliest. I am pleased to confirm that the product has been delivered today. Thank you, Kavya, for your outstanding support and efficiency. ... View more

I had a phone call yesterday (did not get the name, was told I would receive a survey but I didn't and I really want to thank him!)  I had a complaint that had not been resolved. This kind man got it sorted for me really quickly and was so friendly. Even though I was annoyed with Sky as a whole, this man managed to make me smile and laugh which is hard when I'm in a mood!! He was efficient and made sure all was resolved on the phone call. Thankyou so much for your help, it's so appreciated 🙂  ... View more

Outstanding Service from A Massive Thank You!   I contacted Sky regarding upgrading my broadband, team has resolved my query superfast ... View more

Very big thank you to Karen in the guest list team ...... arranged a next day replacement of a faulty puck then called me back after receiving to check everything was ok !   excellent service ! Much appreciated...... ... View more

I'd like to say thank you to Frances in your customer service team (cancellations/customer loyalty) who dealt with my call tonight in such a kind and compassionate manner. I mentioned my mother recently died and the call was handled so well. So thank you so much.  ... View more

When it was impossible to connect Netflix and Discovery+ with my new Sky package I was always kept up-to-date with the progress of the technical team. Eventually it was George who talked me through the maze of sign in details with great patience and humour!  Thank you George. ... View more

My date for full Fiber was booked in but engineer got the date wrong. On the back of this my broadband was off for 10 days. After going round the houses talking to the Indian call centre I finally got Rae from Scotland. Wow she followed up, corrected all the information added to your system which was wrong ( entered from your Indian call centre ) organised open reach to come back out and then watched the status of what was happening then phoned me up to ensure all was well. I would have left sky if it was not for her. Keep these jobs in the uk, people understand and there is no language barrier. However Rae is a diamond and should be rewarded just Fab Keith Chandler  ... View more

For 26 years sky have looked after all my problems with the equipment. ... View more

I spoke to Wendy in the loyalty team regarding cancelling my account today. I unfortunately have to cancel as I was made redundant by surprise a couple of weeks ago and now need to move back to my home city unemployed. It's a whirlwind of a time and on a day where I sat down to get this part of life admin out the way Wendy was the first one I spoke to today.   As i continued the day and attempted to cancel my other various utilities, not a single other one came with the warmth and kindness that Wendy did to make an otherwise pretty painful process as easy as possible. We had a really nice chat and I left feeling better about the days ahead.   100% what I want to see from Sky and as soon as I'm in a position to get myself sorted out and connected again, I'll be back with you.   Thank you, Justin ... View more

I have unfortunately forgotten her name, but I just spoke on the phone to customer service to a very helpfull and friendly advisor about my upcoming openreach appointment. She was a breath of fresh air in comparison to other customer service reps I have spoken too.  10/10.  She was more than happy to give advice and recommenations and put all my questions and worries to rest. I wasnt passed around different representatives or had to give my information to 5 different people. Just phoned up and spoke to an agent in less than 30 seconds. Was exactally how customer serivce should be.  ... View more

Just so happy I'm with sky I was with virgin experience was not nice ... View more

23-Oct-2025 16:20, I have much appreciated to the excellent customer services provided by Alexander. He provided me the step-by-step procedure on how to unload, install and active the SkyGo App. He really helped me a lot. Thanks youvery much for your patient!   ... View more

I would like to personally thank a young man called JACK in cancellations. He went above and beyond to resolve my problem. He was also very polite and sorted out my problem with his manager without me having to speak to said person. If it would be possible to sent card or gift to Jack please let me know. Once again JACK A BIG THANK YOU FOR ALL YOUR HELP.  Margaret Caldwell ... View more

Hi could you please send our thanks to David who helped my husband and I last night around 5pm and 5.30 pm,w he was such a help in a stressful situation ,we are mr and mrs John Harrington,been with sky for 26 years ... View more

This person helped me so much with what I needed to get done! Was extremely kind and helpful! Brought a smile to my face! And got the deal done fast. He definitely deserves a raise!! ... View more

Larry from cancellation in Glasgow was awesome! she called back 3 times to get hold of me as I missed her calls!! she was patient as I asked load of questions and sorted my tv and broadband!! she was kind and helpful with a great sense of humour! Give her a bonus!!!  ... View more

An absolute brilliant service by Christine. Sorted sky dish problems with excellent service. Explained issues and helped out with some apps.  Amazing.  ... View more

Big thank you to Mihael in South Africa for wonderful customer service on our phone call (17/10/25 approx 1430 BST). I usually dread having to sort out Sky renewals but Mihael made it such a pleasant experience and provided an excellent deal for Sky Stream. He also spotted a fault on our line we weren't aware of and organised for BT to come and fix it which they have done so now within 3 days. Amazing service thank you Mihael! Thanks as well to Arvan in the technical team who was very patient in getting the account verified and transferring the call to Mihael (apologies I have probably spelt both names wrong).  ... View more

Just sending a thank you to all SKY employees for their outstanding contributions and service they provide. Sky has and always will be the go to service for TV has everything you could possibly want to watch and no other app or provider comes even close. SOTHANK YOU SKY ... View more

Had a bit of a problem when the  guy  put me on hold and I was left on hold for over 15 minutes then my call dropped , got through to Carol who immediately sorted it out very professional , very knowledgeable fabulous 1st class service  ... View more

For. the attention of the Manager at the Sky Store in The Bullring Centre, Birmingham.   I wanted to take a moment to thank you Omar, for the outstanding service he provided at the Sky Store in Birmingham today. He spent around 45 minutes helping me with the issues I was having with my eSIM card, and throughout the entire process he was  polite, courteous, and went out of his way to explain eSIM processes, reactivating the SIM for me. His professionalism and commitment to resolving my problem were great example of how customer service should be delivered. I appreciate the time you took to make sure everything was working properly before I left.   Thank you from a happy customer   ... View more

I've just got off the phone with Welter and he was fantastic. Understanding of what I was looking for and happy to help.  A great experience on what is something that is at time nerve racking.  Thank you  ... View more

Good morning,  I  had reason to contact Sky help by phone on Friday evening as I was not able to access Discovery+ which is included on my TV package. I spoke with one of your team by the name of Rado. (He is from Bulgaria if that helps to further identify him) and I wish to place on record the most excellent service he provided. He was patient, knowledgeable, helpful and professional.  Unfortunately, I had to end the call before the matter was resolved. However, over the weekend, I received a text from Sky with a link to follow. From that link, I was easily able to activate the pending Discovery+ account. As this was directly related to my Friday evening call, I can only assume that this link came as a result of Rado’s persistence in trying to resolve the issue I had spoken to him about.  In addition to that most helpful link, he called me this morning to make sure that the issue was resolved to my satisfaction; which I was able to confirm.  I am most impressed with Rado’s dedication and wish to officially express my appreciation. Please pass on my thanks. Best regards Norman Devereux ... View more

Steven was great right from the beginning - he took all the details from me about a previous advisors misselling, understood what I was saying and came up with a plan for resolution. He called me back when he said he would and I had full faith in him from the very first phone call because he truly seemed like he knew what he was talking about. My complaint has now been fully resolved and I only wish every call centre interaction was as friendly and efficient as Steven's. Sky, you have a real asset here and I hope he gets recognised for his service! ... View more

Thank you so much 💓  ... View more