Send Thanks to Sky

Please pass onto me ... View more

I called up today (20/09/2025) for an issue with the SkyGo app. Martin was the advisor who took my call. I explained I'm not technically savvy but I was trying to use the app on my phone for the first time and it was coming up with an error for the program I selected. I thought it could be due to me not setting up the Sky TV puck (as I don't own a TV at the moment, when I first came to Sky to sort out WiFi, I was sort of pushed into Sky TV as well as I knew I wouldn't be getting a TV for a while but the sales agent was just saying "so can I set you up with it?"). Martin listened to me and was talking me through what I was seeing. Turns out, I was trying to watch a show on a channel not included in my plan. To be honest, this made me laugh as it was such a silly mistake on my part. Not once did Martin make me feel daft about making this mistake. We got chatting through out our call about different TV shows and we both like to make lists about the shows we are watching. I mentioned in passing about my WiFi connection dropping periodically especially on my work laptop and also I only have mobile signal in one room of my flat due to signal issues (not sky mobile). Without me specifically calling about it, he was looking into it and seeing what he could do. Martin very kindly offered to get the Sky Max WiFi box and a puck/booster to be sent to me with the cost waived. This was not something I was expecting and was such an unexpected but pleasant shock. We spoke about Sky things but also life things and it was like I was talking to a friend (but he didn't negate any professionalism). Martin went above and beyond with the help he has given me, and not in a hyperbole way, he has got to be one of the best customer service advisor/agent I have ever spoken to. The AHT of the call may have been higher than average, but that shouldn't matter when the service provided is exceptional. To Martin - sincerely, thank you so much for everything. You made my evening a bit brighter. To Martin's Manager/s - Martin is a credit to you and to Sky. Please make sure he gets full recommendations/acknowledgments/bonuses that can be given to him.  ... View more

Thank you to Jessie for helping navigate my new sim contract when I ring again I'll be sure to ask for her 👏👍🍷 mr ledgway ... View more

I had a call today, Friday 19th September which started around 4.15pm - I was connected with Richard who is an absolute credit to your business. Richard was patient, courteous and informative from the second he answered the phone to the second the call ended. Richard was knowledgeable, built a rapport with me and added a good level of humour that made the experience more enjoyable.  Richard helped me to choose my product and service from Sky in good time and made the whole experience hassle free. If feedback is able to be provided to Richard I'd be very appreciative.  ... View more

I just want to send another thanks to Lynne, she really changed my experience after a bad phone call with a previous sky call. She listened and apologied on the behalf of the previous caller, she took time to understand my situation. She did her best to resolve my issue and gave me a great deal. She explained everything is detail and answered any questions I had, after our call I was left satisfied and very happy to still be a loyal Sky customer, she is a real credit to Sky and I hope she gets good recognition. I believe she was Scottish and we spoke on 16th September 2024 ... View more

We had Noel attend our property this afternoon to diagnose and hopefully repair a faulty picture issue. He immediately pinpointed the cause and offered suggestions to rectify. All work was done quickly and efficiently with no fuss and no mess left afterwards (although he did forget a piece of his equipment which he is welcome to collect next time he is in the area). Overall a great service and a credit to Sky. Please pass on our thanks. ... View more

Unfortunately I don't know the name of the lady I was just talking to and set my Sky account. She was absolutely great, was personable and we had a bit of a laugh which was lovely. Everything sorted out and I would really like my thanks and praise sent on.  ... View more

Thanks to sky for my weekly treat of pizza 🍕  ... View more

Been having problems with sky Go for last 4 days numerous phone calls to "tech" being told I had to pay and totally misinformed by 4/5 different staff members, totally frustrated and at the end of my tether I was fortunate enough to speak to Kiera from Glasgow AMAZING. Polite knowledgable helpful understanding and resolved my problem within 10 minutes tops, it took her that long because I was rambling on.   I'm very fortunate that I was able to speak to her and in my humble opinion sky should employ more people like her, that actually care about the customer because unfortunately sky don't seem to anymore.   I hope this message gets though to Kiera, apologises if this is incorrect spelling of her name.   kind regards marcus prosser   ... View more

I had occasion to ring Sky to discuss and renew my Sky package.  The first agent was most unhelpful and kept putting me on hold for two minutes at a time, and after 45 minutes only managed to reduce my bill by £7 pm.   He was clearly fobbing me off in the hope I would become frustrated and agree.  Having been a loyal and  satisfied customer for 25+ years I requested to speak to the Retention Department, and there spoke to Mark.   He was patient, perfectly understanding and gave sound advice which led me to renew for another two years at a reduced price.   If only all the agents were as good as Mark, Sky's reputation would be greatly enhanced. Thank you Mark 10/10. Had it not been for him, I would have seriously considered looking elsewhere. ... View more

Apologies to Zakiya who helped me this afternoon on the telephone. I put the phone down too soon and was unable to give her the '10' she rightly deserved. Zakiya was polite, helpful, knowledgeable and solved all my problems. Thank you so much. ... View more

Siwe, an employee at the  Sky call centre, sorted out my contract this morning. She was absolutely lovely and efficient. I accidentally hung up the phone before completing the survey. Thank you so much, Siwe from Durban!   ... View more

My sky engineer Sean, arrived early today Monday 15th September 2025.  He repaired our sky q box as 3 cables were old and damaged, sky is up and running and it's enhanced the quality of the picture. Lovely guy, very friendly and knowledgeable, thankyou Sean you were excellent 😊 ... View more

I had a not so easy experience switching all my services to sky, several phone calls and emails later, I was close to cancelling my new deal without going into all the details. However, that changed after I spoke to Dylan from Glasgow retentions team.  He really understood the frustration in my voice and went above and beyond to resolve my issues experienced and made things right! He had to call me back on 2 separate occasions, and stuck to his word and just made things so much easier, instead of me being past from one department to the other and having to explain what had happened over and over again! Thankyou for all your help!   ... View more

Had to call out Sky as both my TV's 'crashed'. The fault couldn't be fixed over the phone so I booked a home visit. The engineer arrived the same day & within an hour had the problem fixed, now everything  is working perfectly. Thank you so much BRASHANTH, you are a star!! ... View more

Great cricket,!!, I am so pleased to hear bumble in the pod, sky have a fab team , which has been diminished without him and Michael Holding.   ... View more

Amy from Sky came out to resolve an issue with my broadband. She was really friendly and professional and went above and beyond to have my service back up and running as quickly as possible.   She's an asset to your team. ... View more

I recently had the pleasure of working with Kinga from sales, she was the fourth person I spoke to during my recent experience, and I couldn’t be more impressed! She went above and beyond to help me with every question and concern I had, showing incredible patience and following up multiple times to ensure I was fully satisfied. Her professionalism and kindness really stood out. Not only did she resolve my issue quickly, but she also took the time to explain everything thoroughly, making sure I understood all of my options. It’s rare to encounter such outstanding service, and I truly felt that she was committed to providing the best experience possible. GIVE KINGA A RAISE ... View more

Unusual to get same freebie twice but delighted none the less keep up the good work obviously sky and sainsburys couldn't decide what to give us this week  ... View more

Thankyou to Leslie in Cancellations for the Courteous, Informative and helpful way in which he handled by Sky Cancellation tonight. ... View more

I have just rejoin sky and the lady who helped me in the phone was so very helpful and friendly, she explained everything  I just want to say thank to her for all her help with my questions. ... View more

I’d like to say a big thank you to Mike and Bobby who came to fix my Sky Q box, which wasn’t connecting to the mini box. They were absolutely brilliant from start to finish. Both wore shoe covers, which I really appreciated, and were very courteous when moving between rooms to get the signals working.   They explained everything clearly and in detail, were extremely helpful, and are an absolute credit to your company. Both are full of knowledge and made the whole process straightforward. Honestly, all engineers should be modelled after them. ... View more

i would like to publicly thank Alex for the help he gave us ,when i could not pair my new remote to sky TV He was patient and so precise how  and what i had to do A real asset to Sky ... View more

A quick thank you to Mohommad  for his help with my request this morning. First class service. He was going to send a survey link but it has not appeared yet. So  10/10 review ... View more

Varu was very friendly towards me and helped me get a better deal with my sky contract I wasn't sent a text from him to give a score but I would like to give him a 10/10 thank you John goode ... View more

Samuel came to our home on Thursday the 4th September to connect a new router. He was very knowledgeable and professional (as you would expect) but more than that, he was very patient, kind and considerate. After connecting the new hub he took the time to ensure all of our wifi appliances were up and running perfectly before he left , we were just so grateful (we are not at all technically minded) It was a pleasure to meet Samuel and have him in our home. Samuel was a great ambassador for Sky and we feel he should get the recognition he deserves.    ... View more

Big thanks to Jamie who visited today (04/09) and set up my new hub connection in no time, even going above to make sure it was installed in exactly the same place so I didn't have to reroute any cables in the house. Friendly and helpful and a credit to your business, despite getting caught in the rain! ... View more

Called the technical support team today and got through to Stephen. We had a couple of queries and Stephen was so willing and happy to help. He spent over 30 minutes on the phone with myself and my partner, trying absolutely everything he could to solve the issues. He was professional throughout but also very friendly and genuine. Amazing service from Stephen, please pass on our thanks. ... View more

Thanks sky for my weekly treat of a bar of Tony's chocolate 🍫 keep up the good  work  ... View more

I’d like to take a moment to say a huge thank you to all the amazing staff at Sky. I’m a fairly new customer, but in that short time, I’ve been truly impressed.   I first joined Sky Mobile after leaving O2, and the process of moving my number over was effortless done quickly, safely, and without any stress. That smooth experience gave me confidence in Sky, and soon after, I decided to get Sky TV. I was tired of the limitations of Freeview, and switching to Sky has been one of the best decisions I’ve made.   After my difficult experiences with O2/Virgin Media, Sky has been a breath of fresh air. The service is reliable, the setup was seamless, and the customer care has been outstanding. I genuinely recommend Sky to anyone and everyone.   So, to every single person working at Sky thank you. You’ve turned what was once frustration into complete satisfaction, and I’m truly grateful. ... View more

Hello,   Unfortunately on 29/8/25 my partner and I lost our home to a flash flood. After picking up what pieces remained and setting up at our families home while we rebuild, I began reaching out to my suppliers, including Sky.  I spoke to Hershe who went above and beyond for me. He made sure my early exit fee was waived and that it was clearly explained why I could not return the now damaged router. While helping me we chatted about our pets, our experience with floods and Hershe showed nothing but compassion, understanding and empathy.   Of all the people I have called today, I have had the best experience with Sky and actually felt able to have a bit of a laugh while chatting.   Thank you so much, Hershe, my partner and are so grateful for your help and will be absolutely returning to Sky when we find our new (higher up) home.  ... View more

I recently dealt with Shaik Amina on the phone. She was very helpful and provided excellent customer service. She dealt with all our queries adequately and went above and beyond to facilitate our needs. 5 stars! ... View more

To the lady on the phone who activated our sims card. Thank you ... View more

I would like to say thank you to John Manchester 10 for the amazing service I received over the phone when renewing my contract. I haven't had such a helpful member of staff from Sky before and it made my experience so much better. I was considering leaving Sky before this but he regained my trust in the company.  ... View more

I am so impressed with the service I received over the last two days from Jennifer who was working from India, the lovely assistant who helped me  on 27 and 28 August , when I was continually having trouble with my tv  and Sky Q box.  I am in my eighties and not very tech. savvy and this lovely  lady showed great patience in helping me with my problems.  Furthermore, when she promised to call back on two occasions she kept her word and did exactly that, having obtained the additional information she'd promised.  At all times she was caring of my circumstances and sought to find the best resolution for me. I thoroughly recommend. Jennifer to her Manager (s) as a perfect example of what good customer service should be, and sincerely hope that she will be recognised as such and rewarded accordingly. ... View more

After 2 attempts to get my bill discounted and receiving no help at all I was finally put through to a lovely lady in the retention department at about 11.30 29/08/25. What a star she was delightful and got me a great deal on my package. Many thanks. ... View more

I could 't fault the way the lady Lesley Anne dealt with me today. I have never had any problems with SKY hence why I wouldn't ever want to go with any other service/provider. She did everything that needed to be sorted out on behalf of me as I was in distress from a third party company who didn't communicate certain things like the right adress and personal details, hence why I love being with SKY as they have supported me more than once in my life and they are just the best company I've ever been with for Internet or Broadband. I had a terrible start to the day but like always SKY came to the rescue and fixed my issues. Please tell SKY and this specific lady how amazing she is and please say thank you so much from myself. I don't trust anybody else either apart from SKY as they have also never lied to me or told me the wrong things in my life whilst being a customer with you. I hope you can continue to employ the right people like you always have because I genuinely don't ever want to be with any other provider and I highly recommend SKY to everyone where necessary or if things come up into a conversation. They are a very loyal company to their customers and they actually care and put in the effort to get things right. I feel proud to be a customer with you as the hierarchy staff like the CEO's and etc are the ones that are doing everything the right way hence why else I have so much respect and time for SKY. Also I'm not sure if the lady Lesley has dealt with Autism before as I did get a bit upset due to another company stressing me out but she dealt with me extremely professionally and she managed to calm me down when I was crying and she took the time to offer kindness and compassion which to me means everything to me as it shows how much you care about your customers also. Thank you so much SKY in general and overall for everything you have done for me. Your work ethic and consideration has never gone unrecognised plus I often tell people how brilliant of a company you are. You deserve to be recognised for all your work.  ... View more

I had to phone Sky again today and spoke to a young lady  Lori yesterday evening I had to phone three times to get a vice on my new Q box twice I was just cut off left hanging the third advisor who I gave him my phone number just in case we got cut off had me with his direction upsetting the Q box lost the signal then he expected me at 73 to get on the floor and unscrew One of the cables at the back of the Q box which I managed to do he was very unhelpful. I had to sign in with my Internet code again. I had to work that out for myself how to go from capital letters to small letters and numbers and then he just rang off leaving me after 45 minutes, wondering what I had to do next today I spoke to Lori She understood my frustration and disappointment straight away. She taught me through the problems in a very professional and quick way and all I was trying to do was join my existing Netflix account to my New Q box So would it be possible for her manager to really recognise her outstanding customer skills and now you have a very happy Sky customer rather than someone considering leaving Sky  ... View more

Andi in Bulgaria was exceptionally patient and helpful with my internet connection problem today. We were on the phone for an hour and a quarter, just about sorting it out when we lost connection. However, the problem was sorted by Andi. My sincere thanks to him. Regards, Richard. ... View more

Not sure who I spoke with but unfortunately I had received incorrect advice and did not understand that I could not do what I wanted to do. My apologies for my rudeness and abruptness ... View more

I called this morning (2708)and spoke to Sue in customer loyalty. Not only was she super friendly, she was knowledgeable and listened to my issues. She offered solutions but was not pushy. I never felt like I was being pressured and she took time to explain everything clearly and reduce my concerns. I have not always had great experiences with Sky before but Sue restored my faith in the company today. She was a pleasure to talk to.  ... View more

Thanks sky for my weekly treat of savoury twists keep up the good work 👍😁 ... View more

I cannot thank Ellen Garfield enough, her knowledge is absolutely impeccable. On the phone to sky customer service 3 times 4 different people, and. each time got nowhere, and unresolved problem of having no data access when leaving home, and unable to roll data onto my mobile. This main problem was fully resolved by Ellen which your Technical mobile customer service couldn't do. Also I think his name was Scott? Or he was Scottish In cancellations dept who set me up with a new contract, after I'd been fobbed off previously over the phone with other departments which resulted in me paying a higher price last two years. After all these years I can now get mobile data, and I can roll data over so I'm  truly grateful  especially to Ellen, and cancellations.  ... View more

Hello, I made a telephone call to Sky this morning at 8am on 23rd August to organise Whole Home puck and spoke to a gentleman whose name I did not get. He mentioned at the end of the call there would be a survey to complete and I said I would happily complete this, however I didn't realise I needed to stay on the line. He did have an accent, was not British,  if that helps identify. I just wanted to say it was 10 out of 10 for his helpfulness and helping me get the issue sorted so please do pass on my thanks as I did not realise I needed to stay on the line for the survey. Outstanding customer service and went out of his way and left me feeling very happy! ... View more

Many special thanks to Piko from Bulgaria! Amazing knowledge on how to sort my problems with the broadband and marvellous customer service ! Finally my broadband is working fine with no issues, after struggling for more than 3 months and spending longtime on the phone with other agents ! One more time it's all thanks to Piko !  ... View more

I was hoping for a link to rate my call earlier with a guy called Constantine (I think) but haven't yet had one. I said I would give him a good review so here it is! He was absolutely amazing and I really appreciated his help.  He did a great job and seemed really genuine. It felt like talking to an actual person, not just a script on the other side of the phone. 10/10 - He deserves a raise! He's located in Bulgaria I think so I hope you can track him down this makes his way to him! ... View more

Had a problem with no Internet, the engineer turned up on time, the communication from him was timely and he was the best guy. He so quickly diagnosed the issue and fixed it. He helped me to shift furniture to get to the telephone point and put it all back. His name was Elliott and genuinely he was polite, helpful and humorous. Please say thanks to him if you can. He was brilliant! ... View more

Just moved into our first home and went into the sky store in castle lane unsure what to expect as we've never taken out a broadband contract before but Richard House was so so helpful, had our contract sorted within minutes and really helped us understand what was happening and gave us a very good sale experience. Thank you so so much Richard, you're a legend!  ... View more

I called sky customer services on 21/8/25 at 18:35 and i got through to a sky call handler. I was then eventually transfered to a lovely lady called Emily in the active block department. She was absolutley wonderful. I explained my case to her and she was extremley understanding of my postition and helped me so much. Her customer service, her tone during the call and the over all experience in the way she handled my call was exceptional. Its not often you get someone  who is willing to listen. Her empathy was outstanding. Customer serive was 10/10. I hope she is found and notified of this message. Its not often you come across people like Emily. You need more Emily's. Thank you !!!! ... View more

Many thanks to Amena Shaik, she was extremely kind and patient with me. Helped with my account and set up broadband. I hope more people could be as patient as Amina. Sorry not sure of correct spelling. Regards Amanda Walsh   ... View more

Good morning. I would like to say a big thank you to Faizal for helping me on Monday the 18th August.  He was very professional and helpful. I hope that you appreciate his hard work. Keep up the good job Faizal. Well done. Anita  ... View more

We were put through to Ajith on a phone call regarding our renewal costs for our tv packages and broadband. Ajith listened to us and understood our concerns with the rising costs. He listened to what we are like as customers and made recommendations as to what packages we need/might want. He was then able to offer us a much better cost for renewal than we were previously quoted which made us happy to continue our sky services. Ajith was a lovely customer service rep and is a valuable employee to sky! He made the conversation cheery and funny and was a pleasure to deal with. We would like to thank you again Ajith and we hope to deal with you again in the future. Natalie and Ryan 🙂 ... View more

Thank you sky for my weekly treat of a tub of taste the difference ice cream keep up the good work  ... View more

Thank you Lisa in South Africa sakes office for all your support. All up and running now. 10/10.   Frances ... View more

Mohammed Owais (sorry if I've misspelt his name) in the values department was a lovely, calm, kind gentleman. He really went above and beyond to help me and I have been with sky for over 25 years and am always thanked at the beginning of a sky call for being a diamond customer but there is never any special offers beyond that. However, Mohammed truly showed sky does value it's long term customers. I started the conversation with some disappointment as they messed up my bill payments but safe to say I ended the call with a big smile and really pleased. He is an asset to your company and should be congratulated for not just doing his job but truly making Sky customers happy. Thank you from Mrs N Ahmed     ... View more

Wanted to apologise to, and thank, Anthony/Tony from the Loyalty team who finally sorted my very complicated billing problem, which at least three previous members of the team had either made worse or failed to follow up completely. Although I gave Anthony a good personal score via the Feedback text message system (answering the first set of questions), I gave Sky overall only a 1, commenting that, though he had seemed to understand and correct the billing, he had failed to do so, resulting in an additional increase in the bill. Having checked this properly again today, I've realised that I had missed the fact that an initial credit applied by a previous advisor was still applied to the account, in addition to a new monthly reduction, which means that overall I will actually be paying less than expected for the contract I originally signed up for. Thanks for finally sorting this, Tony, and apologies again! ... View more

"I would like to express my sincere gratitude to Donna from the Sky customer service team for her excellent assistance. Her professionalism, courtesy, and efficiency were greatly appreciated and made my experience a very positive one." ... View more

Great, hope to do five star ... View more