I just wanted to say a huge thank you to Tina for helping me on the phone earlier. I was calling on behalf of my grandparents and it really felt like she was treating them as if they were her own grandparents. She understood what they wanted and managed to save them a lot of money too. She said she was in training but you would never have known it. Super compassionate and helpful. She knew that they wouldn't want certain add ons and respected their decisions without forcing anything on them. They are long term customers and she managed to sort them a great deal. Thank you again, Tina. I really appreciate the extra effort you put in for my grandparents and they are also very grateful. Best customer service phone call experience I have ever had!
