it is to do with my sky broadband and sky talk package change. a really lovely lady has helped me to change her package. she had a Scottish accent (i believe). she was really friendly, explained everything to me, and it was changed straight away. i hope that this comment gets to her and that she is rewarded by sky e.g. extra day off. i didnot expect to recieve a response so quickly (not even 24hrs after i sent the email). (i should have asked for her name so it can be included in this message)
