Returned sky mini bix beginning of Dec but they have sent me email saying not receivefd

[Farmer68]

Returned sky mini box 5/12/23 got email from sky 6/12/23 thanking me for returning and it was with the courier, today got email saying not received so will charge me if not returned by mid january.

[caesarome]

Do you still have the receipt from when you sent it back so it can be tracked ?

[Farmer68]

Yes ive stll got receipt  and ive also been on phone to sky this morning who dont seem to have a clue whats happening. 15 mins later ive asked them to look into it and phone me back tonight when have some idea where box is

[caesarome · Accepted solution]

As you have the receipt what we can do for you tomorrow is to alert Sky's messaging team on here who will be able to get this sorted for you. So feel free to post back on Wednesday so we can do this for you if it hasn't been picked up by the team themselves before then.

[Farmer68]

Thankyou will do 

[Farmer68]

So Sky did phone back and left message saying if i had any further problems to contact them but didnt say if the problem had been resolved so im no wiser as to whether they have received the mini box returned or not

[Daniel0210]

@Farmer68 

To try to get you some clarity I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Farmer68 to chat.

[Greenfingers001]

Update:

Spoke with @Farmer68 and resolved issue, thanks again for the escalation have a great afternoon 🙂