I received two charges of 35 euros on my account, and I don't know why I was charged

[Fabiocosta]

I received two charges of 35 euros on my account, and I don't know why I was charged

[Daniel0210]

@Fabiocosta 
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers so you'll need to provide more details in order for us to help you.

What services do you have?

When did you join? 

What date is your normal payment date and how do you pay it? 

[Fabiocosta]

I use Sky internet, and a charge of 35 euros was made to my account on the 29th if I'm not mistaken.

[caesarome]

@Fabiocosta 

What shows via your Sky bill here regarding these payments:

https://www.sky.com/bill/tv-broadband-talk

[Daniel0210]

@Fabiocosta 

The 29th was Sunday. Payments aren't processed on a weekend as banks are shut and would have been processed yesterday at the very earliest. 

[Fabiocosta]

my invoice does not show the payment of 35 euros, but in my bank account it says SKY, and when I try to download the full invoice, the application does not load the invoice

[caesarome]

@Fabiocosta 

So what does show via this link:

https://www.sky.com/bill/tv-broadband-talk

This isn't an invoice, it is where you should be able to view your online Sky bill.