PDF of monthly bill fails to download

[EMChapman]

Hi - for the past few months when I have tried to download the bill, it says the pdf has failed.  Any ideas on how to fix this?  Have tried in Chrome and in Edge

[caesarome]

Do you have another device you could try it on ?

[EMChapman]

Have tried on laptop and ipad, it does the same thing

[caesarome]

@EMChapman 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to EMChapman.

[Lisa-P1987]

Update - Spoken to EMChapman, customer has managed to now download their bills.