"Refer a friend" voucher code not received in my email

[Gin62]

thank you for replying 

[D1BB5]

I got as far as clicking on claim voucher. After a week or so I emailed as neither myself or my friend had not received voucher. We were told that due to high levels of demand there was a delay but we would get the voucher. After several more weeks my friend emailed again and was told we had both had and spent the voucher. She contacted again and her voucher was sent through.

I contacted to say I still hadn't received my voucher and was told I had put wrong account number when creating voucher. I haven't even got past the point of clicking claim voucher. They are apparently sorting my error. I don't know why we are being told these lies and months later still waiting for vouchers.

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@KevNewMedia wrote:

Good Morning Everyone

Thank you so much for brining this problem to our attention and for your perseverance.

The delay in vouchers being received are due to an unexpected demand. There's no need to ask for your details to be escalated to our messaging team, as they don't have any control over this. You don't need to take any action. As soon as we've been made aware that the issue is resolved, we'll update everyone.

Thanks again for your patience.

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Istill hadn't received my voucher

[Awt79]

Same here. On the verge of cancelling Sky (other reasons included but this is the tipping point). What is the point of offering an incentive to recommend friends to get Sky then no one never recieves anything. Constantly being fobbed off by customer services. I got my "you can claim your voucher now" on 24th December. Since then nothing. Not great from Sky and looks bad on us for recommending them. The "we are experienceing high levels and can't cope" excuse simply doesn't sound right. Surly this is an automated system. From the way it sounds sky have an apprentice locked in a cupboard with a stack of paperwork doing one a day.  

[rita2142]

i spoke to Sky customer priority team on Saturday and they promised today is the day and receive my voucher, as they are aware of the issue and they purchased many, they even promised give me a call back between 6-7pm that to make sure  i have received it, lets wait and see, let yous know

[rita2142]

guess what? NO VOUCHER. However they give me a follow up call and send wait another 7-10day and they will call me again??????????

Unbelievable

[Sharon0108]

I have just received my reward voucher and it works it has to be opened in google chrome when you all eventually get yours. I joined sky in October 2024 and just got it FYI

[Chelsielouise1]

I have just recieved an email to claim my reward and have the evochers in my email now. Hope everyone manages to sort theirs

[Awt79]

Just got mine as well

[D1BB5]

Mine came through today.

[rita2142]

i receceived mine, thank you

[Kealy2345]

Do you know when I would recieve my £70 gift card as still not received I joined in October 

[BobHilton]

My friend refered me to Sky and I took out a Sim only contract. We both should have recieved £15 of vouchers. Nothing has arrived yet. Account number.  for mobile. TV - 

My friends name is Miss Gillian Rogers

[caesarome]

@BobHilton 

I have moved your post to the topic at hand on this issue as there is issues with these being dispatched as per the post marked as the answer.

[Lesly1]

I am also having trouble with refer a friend I haven't received voucher.. 

I have tried to contact customer service but end up talking to a machine which doesn't know what your talking about and sends you a link to 'having problems paying your bill'

can i have the contact telephone number to speak to a real person thanks 

[Daniel0210]

@Lesly1 

To give you some idea of timescales I referred my son in November, activation of broadband on 17 December, paid first bill 31 December and we got our vouchers yesterday.